Really great with well-timed user-friendly updates
I’ve been a UMassFive customer for years and rely on the app! Any update has always been announced with plenty of time for the short service outages and always proves to be more helpful and create more pathways to user-friendliness.
horrible app.
i have so many problems logging in, paying my bill, accessing my statements. this app never works properly. now i am receiving error messages that my ip is blocked. what a joke.
Not A Good Overhaul
Bank has updated their app from the ground up, removing useful quality of life features like “Instant Balance” preview features you’d expect from other institutions while adding on weird new features that don’t improve experience. Only banking app that wants location data, and iPhone shows it tracking location for hours after use. Really poor design.
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Face ID
No other financial institution’s app that I have used requires you to keep authoring Face ID. This is kind of crazy that you’re required to do that every month or so.
Broken
I really enjoy not having access to my $ when the website shuts down without warning. App also does not work when this happens. Seems to happen frequently between midnight and 4am without warning. There is no quick fix or anyone to help since they don’t have 24 hour support. Will be changing banks very soon.
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