Really great with well-timed user-friendly updates
I’ve been a UMassFive customer for years and rely on the app! Any update has always been announced with plenty of time for the short service outages and always proves to be more helpful and create more pathways to user-friendliness.
horrible app.
i have so many problems logging in, paying my bill, accessing my statements. this app never works properly. now i am receiving error messages that my ip is blocked. what a joke.
Not A Good Overhaul
Bank has updated their app from the ground up, removing useful quality of life features like “Instant Balance” preview features you’d expect from other institutions while adding on weird new features that don’t improve experience. Only banking app that wants location data, and iPhone shows it tracking location for hours after use. Really poor design.
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Face ID
No other financial institution’s app that I have used requires you to keep authoring Face ID. This is kind of crazy that you’re required to do that every month or so.
Broken
I really enjoy not having access to my $ when the website shuts down without warning. App also does not work when this happens. Seems to happen frequently between midnight and 4am without warning. There is no quick fix or anyone to help since they don’t have 24 hour support. Will be changing banks very soon.
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Terrible
The app is terrible! When you try to go on my cards in the app you just get the spinning wheel, it never loads or pulls it up. The desktop website is great but the app could definitely use some work.
Mobile Deposit Not Good
I’m often having to drive to deposit my checks because the mobile deposit function can’t read the checks. Never had this problem with other banks.
Doesn’t always work
This app works sometimes, but goes through months long periods of not accepting fingerprint login. It is really frustrating.
Used to be great
UMass and the app were amazing. Now it seems like the app and online banking are always down. Using my debit card always takes days to process on my account making it incredibly difficult to track if you do many small purchases. At this point, using and old fashioned check book log would be more accurate and reliable than their mobile and online system which is pretty lame. I had been with them for almost a decade but my family and I will be leaving the bank because of how often we can’t even look at our accounts
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Many thanks...
To Matt & the entire UMFCFCU team...thank you for your brilliance, kindness, compassion, patience, and downright constant smiling faces...you make this here (sometime confused) old Irishman feel like the most important person in your day...
God Bless you all...you "make my day" every time I visit your wonderful banking institution...
Carry on "team"...
Sláinte!
☮️✌️🍀🇮🇪😃🦅🌹🦉😇🎵😎❤️🎱🇺🇸
God Bless you all...you "make my day" every time I visit your wonderful banking institution...
Carry on "team"...
Sláinte!
☮️✌️🍀🇮🇪😃🦅🌹🦉😇🎵😎❤️🎱🇺🇸
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Not great
The app is not great. When you can actually log in, it’s good - but that’s only 10-20% of the time. Most of the time, you get an error message while logging in and can only view account balances but not transactions or transfers. It’s much more reliable just to log in from a browser - which kind of defeats the purpose of the app if you can’t easily or readily check your activity.
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Review
Great,
Please make purchase notifications!!
I don’t understand why it’s not possible for this app to send a push notification every time a transaction goes through on any given account. I have other banking apps and it’s so useful when I can get an immediate notification when something gets charged to my account. Please add this feature!!!!!!!!
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Worst banking app I ever experienced
Says it’s not up to date or I don’t have service when all my other apps that use data work fine only this app fails me time and time again
Fantastic App!
UMass Five was one of the first apps to offer check deposits by phone and has always been on top of being the best at nearly everything! I wish the credit cards were attached to the app so you can see transactions though!
Great app
Easy to use and straight forward. Makes banking online super easy and kind of fun.
Worst
This is the worst Banking application that I have ever used. It was designed with dubious intent. When you owe OD, it makes it almost impossible to pay off. You guys should learn from DCU!
Works as needed
This app is easy to use and very helpful for online banking. I can use it to transfer money, review debit card purchase history, and pay loans I have with UMass. If I could review my credit card purchase history I would give it 5 stars. The app works and is free of bugs in my experience.
FaceID is not working lately
I have this app installed for about year and last version 20.2.50 has Face ID not working at all. When you turn this feature on it says “ the app will ask you occasionally login with password” - it NEVER let you login with faceID. The same app wrapped as SalemFIVE (same version) works just fine.
Not a great app
The app needs to be reinstalled every so often in order for faceid to work properly. After every update the authentication system fails and the app needs to be downloaded again.
