Great Hardware; V3 Finally Works!
Great hardware; V3 Finally works
App isn’t sending verification email
The help is very slow but eventually responded.
I changed the review from one to three stars after it was sorted. They keep sending messages asking me to review further. 3 stars because support was too slow.
No support!!!!
Response from developer
Hi there, thank you for sharing your experience, and we're really sorry for the frustration this has caused. We'd like to take a closer look at your specific case and help get this resolved as quickly as possible. Please contact our support team through the following link so we can review your account and investigate the verification issue in detail: https://help.unit1gear.com/hc/en-us/requests/new . When you reach out, please let us know which type of email address you're using to sign in (Gmail, Apple/iCloud, Yahoo, Outlook, etc.). This information can help us identify the issue more quickly. Thank you for your patience.
Updating my review
Response from developer
Hi! We’re happy to let you know that we’ve already worked on a solution for this issue, and it should now be resolved in version 3.3.1. We kindly ask you to update the app and give it another try. We’d love to hear your thoughts and know if the experience has improved for you. If you’re happy with the results, we’d truly appreciate it if you could update your App Store rating as well. Your feedback means a lot to us and helps us continue improving the experience for all riders. Thank you again for your patience and support!
Version 3 still unusable as of 26 May update
Great hardware; horrible software
Great helmet; software is back to square 1. Even the update of 14 May 2026 is broken :(
Latest update removed features
I have been trying to find ways to factory reset all of my devices to the previous firmwares or to use an older version of the app but I have had no luck. Support is no help either. I definitely regret my decision to purchase unit1 products and should have gone with lumos.
On top of that my helmet keeps sending a crash notification to my emergency contact even though I have not fallen. I have made a big mistake investing so much in the unit 1 ecosystem.
Response from developer
Thanks for your feedback — we truly appreciate you taking the time to share your experience with us. We wanted to let you know that later this week we’ll be releasing an update that includes a new Manual Turn Signals option, allowing you to activate and deactivate the turn signals manually. Regarding the Brake Lights, for safety and legal compliance reasons, we don’t recommend or support other lighting behaviors while riding. However, you can still fully customize your Light Modes and effects whenever the brake is not activated. Here’s a guide where you can learn how to customize your light modes, get the most out of your gear and explore all the available features: https://support.unit1gear.com/app Regarding the Crash Alert message issue you mentioned, our team is already looking into it to better understand what’s happening. Thanks again for your support and feedback — it helps us keep improving. Feel free to reach out anytime for any other questions or concerns here: https://help.unit1gear.com/hc/en-us/requests/new
New App Doesn’t remember most settings
Poor app, it never syncs
Response from developer
We’re happy to let you know that we’ve already worked on a solution for this issue, and it should now be resolved in version 3.3.1. We kindly ask you to update the app and give it another try. We’d love to hear your thoughts and know if the experience has improved for you. If you’re happy with the results, we’d truly appreciate it if you could update your App Store rating as well. Your feedback means a lot to us and helps us continue improving the experience for all riders. Thank you again for your patience and support!
Great custy support for the hardware; software is back to square 1.
Neon + Remote on iPhone 15 pro max
it seemed to me that the adjusted backlight modes are not always saved correctly or synchronized, I had to create and confirm the same settings several times
Response from developer
Hi there, thanks so much for your feedback — we’re really glad to hear you’re enjoying the experience and getting the most out of your gear. We truly appreciate you taking the time to share this with us. We’re also working on an upcoming update that will address the point you mentioned. Thanks again for your support, UNIT 1 Team.
Where are my colors
App isn’t sending verification email
The help is very slow but eventually responded
not iPhone SE compatible
Difficult to start connection
Needs work
For example, after pairing my helmet, remote and smart lights and setting their custom patterns, it was next to impossible to get back to changing them or even selecting the device I wanted to edit. You’d think with the pictures on the main page showing your paired devices that you could tap on one and it would bring up your set preferences with a button or option to change. But no, there’s no easily found button or option to change any options on any of your devices after being set.
I’ve owned two smart helmets, this and the Lumos brand helmet and the Lumos app UI is extremely easy to navigate in comparison to this. Instead of making such a visually appealing app, make it easier to navigate and set/ change the preferences of your devices.
Response from developer
Hi tjh217, You’re absolutely right. We’re currently overhauling the entire UX and UI, and we expect the updated experience to go live in the next couple of months after a full beta validation cycle. The new interface will make it much easier to customize your light preferences and store them directly in the helmet’s memory, so you can switch modes without relying on the app once everything is configured. Thanks for your feedback — it genuinely helps us keep raising the bar.
Great
Neon Compatibility Still Broken
Response from developer
Hi, thanks for reaching out, and sorry for the trouble! Since your NEON helmet was part of the crowdfunding campaign, it originally needed to be connected through TestFlight during the beta phase. Now that we're officially out of beta, you can retry the connection using the regular version of the app from the Play Store — it should work without any issues.
