UNIT 1 appears to be a legitimate app. The AppsHunter Legitimacy Score for UNIT 1 is 90 out of 100 points across 7 verification signals from App Store and developer data.

UNIT 1 User Reviews

Name: UNIT 1
Rating: 2.6 (54 reviews)

UNIT 1

Unit1

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience33.3% of reviews

Neutral7.9% of reviews

Negative experience58.7% of reviews

~ Based on 63 written reviews from the US App Store.

Is UNIT 1 Safe?

UNIT 1 has mixed safety signals based on user ratings. AppsHunter Safety Score for UNIT 1 is 57/100.

This assessment is based on 54 user ratings, with an App Store average of 2.6/5.

Safety Analysis

33.3% of ratings point to a safe experience

5.6% of ratings suggest some concerns

61.1% of ratings point to a risky experience

~ Based on 54 App Store ratings for UNIT 1.

Is UNIT 1 Legit?

UNIT 1 appears to be a legitimate app. AppsHunter Legitimacy Score for UNIT 1 is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Smart lights

Just got these and wanted to install them today. Universal mounting kit does not come with a saddle mount.
Smart lights have been on the charger all day in their case and are still not charged. Software update is impossible. For the money I spent on this junk, I regret it. I’m sending the smart lights back for a refund. Absolutely ridiculous and frustrating!!!

19Dakota67

21 days ago

Response from developer

We’re very sorry for the frustrating experience. The Smart Light Mount Pack does include a saddle mount, so if yours was missing, we’d definitely like to look into this and make it right. We’d also like to help with the charging and software update issues you’re experiencing. Please reach out to us at support@unit1gear.com. Our Support team will be ready to assist, troubleshoot these issues with you, and make sure everything is working as expected.

Totally useless

Paid $259USD for a smart helmet to get crash alert system. App is awful. Will not allow me to set up crash alert. Enter information but it will not let me save it. Have turned helmet and app off. Turned off phone. Deleted app and downloaded again. Hour later and still cannot set crash alert up. Do not waste your time and money on this helmet.

BubbaBB

21 days ago

Response from developer

We’re very sorry to hear you’ve been having trouble setting up Crash Alert. We’d love the opportunity to help get this sorted and guide you through the setup until everything is properly configured and working as expected. Please reach out to our Support team at support@unit1gear.com. We’ll be happy to take a closer look and help you get Crash Alert up and running.

Words cannot describe how terrible this app is

I could literally one shot an AI prompt, and Claude code and make a better app than this. The controls don’t work. The organization is just backwards and you can’t just set the light settings. There’s all these modes and they and the settings don’t save after you save them. I cannot for the life of me figure out how to get my rear light to blink red

TechPops

2 months ago

Great Hardware; V3 Finally Works!

I got my Faro with the original kickstarter and now have a new one after the first suffered a crash—and the emergency contact feature worked as intended. The latest v3 of the app was broken for me on all my iOS devices, but the 9 June ‘26 update has fixed all the off-screen UI elements that kept me and others from saving changes to helmet settings. Yay!!

qwamemensah

2 months ago

Response from developer

Thank you so much for your feedback, support, and patience throughout the process. We truly appreciate you taking the time to share your experience with us. We hope you enjoy using the app and all the features it has to offer. Most importantly, have a great ride and stay safe out there! Best regards, The Unit1 Team

Great hardware; V3 Finally works

I got my Faro with the original kickstarter and now have a new one after the first suffered a crash—and the emergency contact feature worked as intended. The latest v3 of the app was broken for me on my iOS devices, but the 9 June ’26 update has fixed all the off-screen UI elements that kept me and other users from saving changes to helmet settings. Yay!!

qwamemensah

2 months ago

App isn’t sending verification email

App isn’t sending verification email. Chatbot insists iOS version 26.4 is not valid and the email help has not responded.

The help is very slow but eventually responded.

I changed the review from one to three stars after it was sorted. They keep sending messages asking me to review further. 3 stars because support was too slow.

Toxophilus

3 months ago

No support!!!!

Trying to set up my new helmet & turn signal… part is to put in your email address and they are to “verify”. Except they NEVER send an email! I have tried 2 different email addresses. I have reached out online. Their support is basically only by email and they “will get back to me with in 24 business hours”. So they have 3 days. I get an email, respond & then have to wait AGAIN FOR 24 business hours!!!! It will take MONTHS AT THIS RATE!!!

zadiemay

3 months ago

Response from developer

Hi there, thank you for sharing your experience, and we're really sorry for the frustration this has caused. We'd like to take a closer look at your specific case and help get this resolved as quickly as possible. Please contact our support team through the following link so we can review your account and investigate the verification issue in detail: https://help.unit1gear.com/hc/en-us/requests/new . When you reach out, please let us know which type of email address you're using to sign in (Gmail, Apple/iCloud, Yahoo, Outlook, etc.). This information can help us identify the issue more quickly. Thank you for your patience.

Updating my review

With the latest firmware updates this app and my devices are working very well! Thank you for all of your hard work and innovation ♥️

Ryan Sigesmund

3 months ago

Response from developer

Hi! We’re happy to let you know that we’ve already worked on a solution for this issue, and it should now be resolved in version 3.3.1. We kindly ask you to update the app and give it another try. We’d love to hear your thoughts and know if the experience has improved for you. If you’re happy with the results, we’d truly appreciate it if you could update your App Store rating as well. Your feedback means a lot to us and helps us continue improving the experience for all riders. Thank you again for your patience and support!

Version 3 still unusable as of 26 May update

I've had a Faro since there original Kickstarter. The latest update still has elements of the UI fall off-screen and it's basically unusable on my iOS devices. Wish their app support was as good as the physical product team's :(

qwamemensah

3 months ago

Great hardware; horrible software

I got a Faro helment from Unit1’s kickstarter campaign and replaced it recently after a crash. The original app worked just fine; the second version—which I ran some dev on testflight—was just on par with v1 when Unit1 release v3 this Spring… and we’re back to square one. The new version is unusable. UI elements fall offscreen; when you try to customize light settings, you can’t confirm them as the `discard change’s popup answers are off the bottom…Uhg. I just don’t understand why they release a new broken version when the prior ones worked/needed minor tweeks.

qwamemensah

3 months ago

Great helmet; software is back to square 1. Even the update of 14 May 2026 is broken :(

Ugh…I got a Faro helmet as part of the original Kickstarter. The original app did its job and the second version was finally back to the usability of the original, mod some quirks. The new version 3 is…a disaster. It’s literally non-functional; it borked my original presets and there are literally elements of the new UI that fall offscreen on my iPhone, so I can’t reconstruct them b/c the confirm dialogue is mostly off-screen. Grrr. I’d give it zero stars, but at least I can still use my helmet(s) is some way?!?

qwamemensah

3 months ago

Latest update removed features

This latest update removed some key features for both turn signals and brake lights. Auto turn signals and the option to keep the turn signals on until you press the remote are gone. The brakes only have 2 animations you can choose from (solid & flashing). Both of which are not further customizable, you can only change the sensitivity for the brakes to be triggered. Turn signals you only have the option of 10-20 or 30…..

I have been trying to find ways to factory reset all of my devices to the previous firmwares or to use an older version of the app but I have had no luck. Support is no help either. I definitely regret my decision to purchase unit1 products and should have gone with lumos.

On top of that my helmet keeps sending a crash notification to my emergency contact even though I have not fallen. I have made a big mistake investing so much in the unit 1 ecosystem.

Texan J.A.

4 months ago

Response from developer

Thanks for your feedback — we truly appreciate you taking the time to share your experience with us. We wanted to let you know that later this week we’ll be releasing an update that includes a new Manual Turn Signals option, allowing you to activate and deactivate the turn signals manually. Regarding the Brake Lights, for safety and legal compliance reasons, we don’t recommend or support other lighting behaviors while riding. However, you can still fully customize your Light Modes and effects whenever the brake is not activated. Here’s a guide where you can learn how to customize your light modes, get the most out of your gear and explore all the available features: https://support.unit1gear.com/app Regarding the Crash Alert message issue you mentioned, our team is already looking into it to better understand what’s happening. Thanks again for your support and feedback — it helps us keep improving. Feel free to reach out anytime for any other questions or concerns here: https://help.unit1gear.com/hc/en-us/requests/new

New App Doesn’t remember most settings

I constantly have to turn on Crash Detection and resave my turn signal settings.

Ryan Sigesmund

4 months ago

Poor app, it never syncs

I have already enabled the emergency contact, rain sensing, and light sensing features. However, after closing and exiting the app, and then re-entering it, all settings are turned off. I am at a loss for words and don't know how to resolve this issue. The official team also doesn't have a solution for similar problems. I have already upgraded the app to the latest version

xinghuang1011

4 months ago

Response from developer

We’re happy to let you know that we’ve already worked on a solution for this issue, and it should now be resolved in version 3.3.1. We kindly ask you to update the app and give it another try. We’d love to hear your thoughts and know if the experience has improved for you. If you’re happy with the results, we’d truly appreciate it if you could update your App Store rating as well. Your feedback means a lot to us and helps us continue improving the experience for all riders. Thank you again for your patience and support!

Great custy support for the hardware; software is back to square 1.

Ugh…I got a Faro helmet as part of the original Kickstarter. The original app did its job and the second version was finally back to the usability of the original, mod some quirks. The new version is…a disaster. It’s literally non-functional; it borked my original presets and there are literally elements of the new UI that fall offscreen on my iPhone, so I can’t reconstruct them b/c the confirm dialogue only appears half-onscreen. Grrr. I’d give it zero stars, but at least I can still use my helmet(s) is some way?!?

qwamemensah

4 months ago

Neon + Remote on iPhone 15 pro max

easily connected and configured the neon helmet with remote control on iPhone 15 pro max. updated firmware successfully. started my experience only with new latest version 3.1.1 of app. quickly and intuitively figured out the settings.
it seemed to me that the adjusted backlight modes are not always saved correctly or synchronized, I had to create and confirm the same settings several times

AldebertT

4 months ago

Response from developer

Hi there, thanks so much for your feedback — we’re really glad to hear you’re enjoying the experience and getting the most out of your gear. We truly appreciate you taking the time to share this with us. We’re also working on an upcoming update that will address the point you mentioned. Thanks again for your support, UNIT 1 Team.

Where are my colors

I was loving my Unit 1 and helmet untill the update in April of 2026 came along. Where did my colors on the back of my helmet go????

merlinxwiz

4 months ago

App isn’t sending verification email

App isn’t sending verification email. Chatbot insists iOS version 26.4 is mot valid and the email help has not responded.

The help is very slow but eventually responded

Toxophilus

5 months ago

not iPhone SE compatible

I love my Aura helmet, but the app doesn't render menus properly on iPhone SE. I can't customize my light settings because all of the options render off the screen.

no good for iPhone SE