If I could give it negative stars, I would… NO customer service
I really wanted to love this. I thought it was a great idea for people saving for their children's college, with small contributions over time. I’ve had the app/account for less than a month now. In the last week, my account has been suspended twice. There is no customer service. The submit button on the website doesn't work to send them a message, they don't reply to messages on Facebook, Instagram, or LinkedIn, and there is no customer service phone number. I got the Upromise credit card through Barclays, and they don’t even have a contact number for them. I feel the lack of customer service is especially concerning since they are helping you get extra cash for your child's future education.
I would not recommend the service to anyone looking for an extra few bucks their child’s future. it’s more of a headache than it is helpful.
I would not recommend the service to anyone looking for an extra few bucks their child’s future. it’s more of a headache than it is helpful.
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Response from developer
We sincerely apologize for the inconvenience. To better assist you, please provide more details by submitting a request at https://www.upromise.com/help. We’ll do our best to resolve the matter promptly
What happened to receipt scanning?!
Update: the receipt scanning has returned, but nearly all the deals I used are gone. What happened to all the generic grocery offers? I buy very few name-brand products, so the most important going to get out of a receipt is a penny.
Original: Since the last update, there is no way to scan grocery receipts. This is the only way I earn any money through Upromise—the surveys never work, and I don’t play any of the games. What’s the point of having this app if I can’t even use it?
Original: Since the last update, there is no way to scan grocery receipts. This is the only way I earn any money through Upromise—the surveys never work, and I don’t play any of the games. What’s the point of having this app if I can’t even use it?
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Response from developer
We sincerely apologize for the inconvenience. To better assist you, please provide more details by submitting a request at https://www.upromise.com/help. We’ll do our best to resolve the matter promptly
Broken update
The most recent update broke the grocery rewards feature on the app. This needs to be fixed asap and compensation provided for missed rewards.
Update - the grocery features have been restored. Reasonably quick turnaround by the support team.
Update - the grocery features have been restored. Reasonably quick turnaround by the support team.
Response from developer
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at https://www.upromise.com/help.
Upromise
Good way to earn money for education
Brandi
I love you promise and all it’s befits. Hoping this survey didn’t just throw me off and give me no credit when I only had like two more questions to answer because I answered what party I was politically with.
