Frustrating
I downloaded the app, built a profile, and closed the app for the night. The next day, I went back into the app and I am unable to log in, prompting me to contact customer service. So I did since I want to continue on my dating journey. They tell me I have been banned and I asked for clarification on what rule I possibly violated. Their response was the decision is final and we will not respond. Honestly flabbergasted at this experience.
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Stolen profile
I created a profile and was able to login for three days. For the last month it keeps saying access via usage of mobile number not allowed. However, my number is how I created the account. At this point I just want my images and information deleted but I'm permanently blocked from logging in. It didn't even work when I tried the email address instead.
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Put town located
Please put the town someone is in not just the miles.
Need to do due diligence in checking accounts
I am writing this review the day after getting extorted out of thousands after texting with somebody who ran a false account. The app clearly does not do its due diligence in checking the true identity of these accounts.
Permanently banned with no explanation
My account was banned, so I submitted an appeal. Their first response simply stated that they had reviewed my account and determined that I had violated their Terms and Conditions or Community Guidelines. They said the ban would remain in place and that the decision was final.
Since they never explained what I had actually done, I replied asking one simple question: which specific rule or guideline did I violate? I even made it clear that I was not requesting another appeal — I just wanted to understand the reason for the ban.
Their response was that their decision remained unchanged, they considered the matter closed, and they would not respond to any further replies. They still did not tell me what I supposedly violated.
I understand that a company has the right to enforce its community guidelines, but users should at least be given enough information to understand why their account was permanently banned. Being permanently removed without being told what specific behavior caused it, and then being told that no further questions will be answered, was extremely frustrating and disappointing.
Since they never explained what I had actually done, I replied asking one simple question: which specific rule or guideline did I violate? I even made it clear that I was not requesting another appeal — I just wanted to understand the reason for the ban.
Their response was that their decision remained unchanged, they considered the matter closed, and they would not respond to any further replies. They still did not tell me what I supposedly violated.
I understand that a company has the right to enforce its community guidelines, but users should at least be given enough information to understand why their account was permanently banned. Being permanently removed without being told what specific behavior caused it, and then being told that no further questions will be answered, was extremely frustrating and disappointing.
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