easy to find what i need
i like this app
Very responsive online support
Very functional and easy use app to manage your account. Online chat support is efficient and effective.
Best Customer Service in the Telecom Industry
I recently needed help with a complicated multi-network setup and transferring promos across different SIMs. The customer support agents (especially via their in-app chat) are absolute lifesavers. They actually listen, understand complex technical and billing issues, and don't rest until the problem is fully resolved. It's rare to find a carrier that offers both great pricing and top-tier, human-driven support. 5 stars all the way!
Show more
Great App for a great provider
Easy to use with all the relevant info to manage your account. I have multiple lines and can manage all of them from one app.
Top Choice
So glad I looked into US Mobile along with the other alternative services to Verizon. I have been a Verizon business customer for more than a decade and never had this level of support from porting to renewing after my first trial year. I see a long future with US mobile if this level of service and value for money continues.
Show more
Exceptional MVNO CARRIER
Seamless porting, affordable pricing and customer service is top notch
Does what it’s supposed to!
AT&T wouldn’t even let me use an app because they had to sign me up for a business plan to get the best deal. US Mobile lets you buy all the best deals directly and do everything from the app or web. Why aren’t all carriers like this?
Good app, Excellent Customer
The app is good and the phone service is great. I run into some difficulties setting up Apple Watch as a “companion” (this is included in my plan at no extra cost). I contacted US Mobil using the chat. They were patient with me. It took a longer than I wanted but it’s done and the technician who assisted me was great.
Show more
Works Good
So far so good
Easy
So easy to set up. Great coverage and the price is right.
Get what you pay for
Decent carrier. App is okay. Have had connection issues. Have had eSIM transfer issues. Have had payment issues. If you need any assistance from their support team expect to have it take forever due to being ‘chat’ only. Not impressed with their service at all. Company needs to step it up if they want to survive. Definitely be cautious using this carrier.
Show more
Its good
I like the app. As a software developer, it’s one of the most intuitive apps I’ve come across. I only wish there were more avatars or a way to upload custom ones!
Gets Human
If the onboard AI can’t solve your issues, you can talk to a real human. They’ve always found a fix for any troubles. The app is pretty decently organized as a dashboard giving you an easy path to get to what you need to. Overall I am happy with the service and the support. And the value! Take that T Mobile.
Show more
Great
App is so easy to use and gives me all the info I need.
Powerful
This app gives you full control of the service and it’s very stable
Great app
Has lots of information and easy to use. Also makes it easy to get help.
Better than Mint Mobile
I quit mint mobile due to challenges uploading eSIM, no service and inability to reach anyone when my cell and data dropped on vacation in Vegas. US Mobile was so easy to upload eSIM and ability to get answers to my questions
Effective Dashboard
Things just work with US Mobile so I don’t find myself needing to use the app much. When I do, it’s just to check usage and the app dashboard makes it easy to monitor usage on my 4 lines.
So happy we switched!
Leaving the big carriers wasn’t something we ever really considered. But the switch over was super easy with US Mobile help. We will be moving all devices over asap. Thanks!
Fantastic
Love the service and great customer support. Even greater price. I was tired of the “corporate greed” from the big three.
