Free

Details

  • Released
  • Updated
  • February 23, 2021
  • June 27, 2025

Features

VA ME & Wayfinding screenshot #1 for iPhone
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VA ME & Wayfinding screenshot #9 for iPhone
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About

This app provides a secure, all-in-one mobile platform for veterans to manage their VA healthcare. It offers features like facility finding, appointment management, prescription refills, and indoor navigation with voice guidance. An AI chatbot is available 24/7 for support and queries.

AI chatbot for support
Facility locator with wait times
Appointment booking and management
Indoor navigation with voice guidance
Prescription refill and messaging
Travel claim access
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What users say

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What's New in VA ME & Wayfinding

5.0.1

June 27, 2025

+ Rebranded to Mobile Engagement with a fresh icon and streamlined UI + New VAly AI chatbot, answers questions and opens features instantly + Accessibility upgrades to indoor maps (voice and vibration) + My HealtheVet integration: refill medications, order supplies, send secure messages + Added Veterans Crisis Line, Cemeteries and VA Resources + General reliability and performance improvements

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User reviews

Way found

First time using the was very educational and helpful to me I like thanks so much

Waste of time confusing and poorly made

Garbage app and waste of resources as it does the EXACT same thing as the VA app… no wonder I mean look at who’s behind it’s creation

Friendly App

Outstanding application providing access to self-information to be able to go forward and successfully complete the required target. Thank you for a simple and good application.

No Location on West Coast

Only shows a few of the VA hospitals or clinics and most listed are east coast. Only two listed for west coast. One southern Nevada and other eastern Utah. Doesn’t help if you’re in CA, OR, ID or WA

Needs work

Unfortunately, I cannot connect to BTSSS in the app. Consistently says it has timed out and will not accept credentials. I’ll go back to using va.gov and the BTSSS direct sites. The hospital view is pretty good, but very small on a phone. Zooming in works, sort of.

Developer apps

User experience

🐞

Reported Bugs

16 issues

Cannot connect to BTSSS, timed out

Bug

Login issues with IDMe/Login.gov, instant timeout

Bug

App freezes frequently

Bug

Travel pay calculates reimbursement incorrectly (half amount)

Bug

App gets stuck on login page

Bug

App sends user to login to file travel claim, then loops back

Bug

No way to submit travel request

Bug

App denies VA appointment while at the appointment

Bug

Location finder closes out unexpectedly

Bug

App says user is not in the building or on a different floor

Bug

App shows no results for basic searches like restrooms

Bug

App recalculates navigation frequently

Bug

App is always down or unavailable

Bug

App has login issues, takes a long time to log in

Bug

App doesn't show appointments or allow travel pay

Bug

App doesn't show My VA clinic

Bug

Requested Features

7 requests

Standardize on a single login base (Login.gov or IDMe)

Feature

Include all major hospitals in every city

Feature

Return the app to its original form with CBOC and outpatient clinics

Feature

Add a search option for travel vouchers

Feature

Allow editing of mileage expense entries

Feature

Improve clarity on document uploads for travel reimbursement

Feature

Add option to remove paid claims to a file

Feature

FAQ

What does the VA ME & Wayfinding app do?

This app serves as a comprehensive mobile platform for veterans to manage their VA healthcare. It allows users to find nearby VA facilities, schedule and check in to appointments, refill prescriptions, access medical records, and receive indoor navigation assistance within hospitals.

What are the key features of the app?

Key features include an AI chatbot for 24/7 support, a facility locator with wait times and directions, appointment management, real-time indoor navigation with voice guidance, prescription refills, and access to various VA resources and benefits information.

Is the VA ME & Wayfinding app free to use?

Yes, the app is completely free to download and use. There are no in-app purchases or subscription fees associated with accessing its features.

What kind of support does the AI chatbot offer?

The VAly AI Chatbot is available 24/7 and can answer questions in plain language, instantly opening the right feature within the app. It provides support for navigation, benefits inquiries, and general assistance related to VA services.

How does the hospital navigation feature work?

The hospital navigation feature provides real-time blue-dot indoor maps with voice guidance and a high-contrast mode for better visibility. It can also help you remember where you parked and provide turn-by-turn directions to specific clinics or amenities within the facility.