Free

Details

  • Released
  • Updated
  • February 23, 2021
  • September 17, 2026

Features

Background Location Access

VA ME & Wayfinding screenshot #1 for iPhone
VA ME & Wayfinding screenshot #2 for iPhone
VA ME & Wayfinding screenshot #3 for iPhone
VA ME & Wayfinding screenshot #4 for iPhone
VA ME & Wayfinding screenshot #5 for iPhone
VA ME & Wayfinding screenshot #6 for iPhone
VA ME & Wayfinding screenshot #7 for iPhone
VA ME & Wayfinding screenshot #8 for iPhone
VA ME & Wayfinding screenshot #9 for iPhone
🖼️Get Icon
Icons↘︎

About

This app provides a secure, all-in-one mobile platform for veterans to manage their VA healthcare. It offers features like facility finding, appointment management, prescription refills, and indoor navigation with voice guidance. An AI chatbot is available 24/7 for support and queries.

AI chatbot for support
Facility locator with wait times
Appointment booking and management
Indoor navigation with voice guidance
Prescription refill and messaging
Travel claim access
Show original description

What users say

See all reviews
+1

What's New in VA ME & Wayfinding

6.0.0

September 17, 2026

Bug fixes and feature improvements

User reviews

VA Travel

This app has been so helpful for Community Care travel submissions and messaging my PCP. It’s a little tricky early on but once I figure out my mistakes, everything works so smooth now. The reps behind the travel reimbursements are very diligent and helpful.

Not useful

When I arrived at the VA, the app popped up, offering to direct me to my destination. It sent me to the exact opposite section in the hospital. A kind man walked with me all the way back to where I started, and to where my appointment was. This wouldn’t have been such a big problem, but I am on crutches and it was very painful. They should not pretend they are going to find your way when they can’t send you in the right direction.
Show more

Travel good, appointment check-in not so much

It’s handy to have all the features the app has, if they actually worked. The check-in feature always has to be double checked at the desk. What’s the points it?

I liked it….. no problems

I’m a first time user and all seems to be operating smoothly

Way found

First time using the was very educational and helpful to me I like thanks so much

Developer apps

User experience

🐞

Reported Bugs

16 issues

Cannot connect to BTSSS, timed out

Bug

Login issues with IDMe/Login.gov, instant timeout

Bug

App freezes frequently

Bug

Travel pay calculates reimbursement incorrectly (half amount)

Bug

App gets stuck on login page

Bug

App sends user to login to file travel claim, then loops back

Bug

No way to submit travel request

Bug

App denies VA appointment while at the appointment

Bug

Location finder closes out unexpectedly

Bug

App says user is not in the building or on a different floor

Bug

App shows no results for basic searches like restrooms

Bug

App recalculates navigation frequently

Bug

App is always down or unavailable

Bug

App has login issues, takes a long time to log in

Bug

App doesn't show appointments or allow travel pay

Bug

App doesn't show My VA clinic

Bug

Requested Features

7 requests

Standardize on a single login base (Login.gov or IDMe)

Feature

Include all major hospitals in every city

Feature

Return the app to its original form with CBOC and outpatient clinics

Feature

Add a search option for travel vouchers

Feature

Allow editing of mileage expense entries

Feature

Improve clarity on document uploads for travel reimbursement

Feature

Add option to remove paid claims to a file

Feature

FAQ

What does the VA ME & Wayfinding app do?

This app serves as a comprehensive mobile platform for veterans to manage their VA healthcare. It allows users to find nearby VA facilities, schedule and check in to appointments, refill prescriptions, access medical records, and receive indoor navigation assistance within hospitals.

What are the key features of the app?

Key features include an AI chatbot for 24/7 support, a facility locator with wait times and directions, appointment management, real-time indoor navigation with voice guidance, prescription refills, and access to various VA resources and benefits information.

Is the VA ME & Wayfinding app free to use?

Yes, the app is completely free to download and use. There are no in-app purchases or subscription fees associated with accessing its features.

What kind of support does the AI chatbot offer?

The VAly AI Chatbot is available 24/7 and can answer questions in plain language, instantly opening the right feature within the app. It provides support for navigation, benefits inquiries, and general assistance related to VA services.

How does the hospital navigation feature work?

The hospital navigation feature provides real-time blue-dot indoor maps with voice guidance and a high-contrast mode for better visibility. It can also help you remember where you parked and provide turn-by-turn directions to specific clinics or amenities within the facility.