vel'OH! official

vel'OH! official

by JCDecaux SA

47 ratings
59 reviews
Free

Details

  • Released
  • Updated
  • December 1, 2018
  • May 20, 2026

Features

vel'OH! official screenshot #1 for iPhone
vel'OH! official screenshot #2 for iPhone
vel'OH! official screenshot #3 for iPhone
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About

This app allows you to easily find and rent shared bikes from a network of docking stations. Enjoy flexible rental options, including group rentals, and contribute to service improvements. Stay updated on the latest news and access customer support.

Find nearby bikes and stations
Unlock bikes via the app
Flexible rental options (annual, daily, three-day)
Group rentals (up to 5 bikes)
Provide feedback and report defects
Receive service updates and news
Access ride history and support
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What's New in vel'OH! official

3.5.1

May 20, 2026

We are regularly updating the app to improve your experience. This new version improves stability and brings new features to guide you to your destination.

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User reviews

Bikes never work

Awful

Apple Pay serait très pratique

Cher développeur, nous sommes en 2026 et l’humanité à inventé Apple Pay. Ce qui évite de rentrer manuellement son numéro de carte bleue ou en faisant des copier coller sous la pluie dans le froid quand on a envie d’avoir un vélo rapidement. Surtout qu’on a l’habitude de voyager et de chaque ville ou c’est le service JCDecaux, il faut à chaque fois tout paramétrer manuellement. C’est la même application à Vilnius où j’utilise aussi le service. Je vous vois venir à m’expliquer que comme vous utilisez un prestataire externe pour les paiements, c’est pas si simple… bla-bla-bla
Je suis sûre que vous allez trouver une solution très très rapidement
Merci ! Sinon, le service au Luxembourg fonctionne très bien.
On regrette JCDecaux à Paris
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Definitely too many issues

How is it possible to encourage green mobility when every single time one wants to take a bike, either the app has bugs (eg makes bikes “disappear” when you refresh), the station does not release it, the bike has some issues, or it takes you 5 minutes just to lock it at the arrival station? With no possibility whatsoever to signal the issue outside working hours and risking being charged when you’re close to 30 minutes?! Please, bike sharing is amazing. Fix these issues!
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La pire erreur de ma vie

J’ai cru qu’un abonnement au service vel’OH’ allait me faciliter la vie. Quel erreur!! Leur service est une catastrophe, les vélos ne se déverrouillent pas, et quand ils se déverrouillent le vélo ne fonctionne pas… c’est le pire service que j’ai pu consommer de ma vie. Fuyez leurs services, fuyez cette application.
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Connexions application

Merci de corriger ce bug de connexion qui dure depuis des mois au plus vite. A chaque nouvelle utilisation de l’application on nous demande de se connecter 10fois avant d’avoir une chance, en bidouillant, de pouvoir libérer un vélo. En plus des dégradations qui rendent l’utilisation des vélos difficile, si l’application n’aide pas… il va y avoir une baisse d’utilisation globale du service.
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Developer apps

FAQ

What does the vel'OH! official app do?

The app provides access to a bike-sharing system with nearly 1,000 shared bikes and 97 docking stations. It allows users to find available bikes, unlock them, and manage their rentals. The app also keeps users informed about service updates and provides support.

What are the rental options and pricing?

The app offers flexible rental options including annual, daily, or three-day rentals. The first thirty minutes of every ride are free. Secure bank card payments are used for rentals.

Can I rent bikes for multiple people?

Yes, you can borrow up to five bikes at the same time with the app. Whether you have an annual pass or not, you can purchase up to five additional short-term passes in just one click for group use.

How do I report an issue with a bike?

You can actively contribute to the service's improvement by giving feedback on your bike at the end of each ride or by flagging a defect directly to the technical service through the app.

What kind of support is available?

The app provides access to your ride history and passes. You can also contact the support team easily by phone, available in English and French, or via the app for any assistance you may need.