Venmo User Reviews

Customer Experience

Positive experience14.7% of reviews
Neutral3.8% of reviews
Negative experience81.5% of reviews

~ Based on 7,024 written reviews from the US App Store.

What users say

Is Venmo Safe?

Venmo appears safe based on user ratings. AppsHunter Safety Score for Venmo is 96/100.

This assessment is based on 15,470,759 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.0% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 15,470,759 App Store ratings for Venmo.

Is Venmo Legit?

Venmo appears to be a legitimate app. AppsHunter Legitimacy Score for Venmo is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Junk

Can never open the app when I want to. It just goes back. It will not allow me to open my app. Get it fixed.

Venmo - Secure, Fast, & Convenient

I find the Venmo App/Service easy to use. It’s comforting to know my transactions are secure, fast, & convenient!

Excelente

Bueno

Never works

This is the worst card I’ve ever tried to use I get declines all the time when I have plenty of
Money on it !!

App glitch?

For the past 4 months or so, the app has been opening to a completely white screen with no links. I delete it and redownload the app. I’ve updated it I’ve updated my phone and nothing fixes it. It’s maddening

Good app

Lowk thing I got hacked😂

locked me out of account

venmo has locked me out of my account for absolutely no reason, every time i try to reach out to support to see what’s going on they give me the same answer. i am constantly directed to follow the instructions on an email i never received. this is extremely frustrating because i cannot even take the money i have in there and transfer it to my bank account! as quick as they are to lock someone’s account, they need to have that same speed and energy when it comes to their customers needing help. this is absolutely ridiculous because i never received an actual answer as to why my account is locked/temporarily disabled which has caused me so much frustration and anxiety. nobody has 3-5 business days to wait for anything, especially when you have bills! venmo this is absolutely unacceptable.
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Great but..

It’s not allowing me to change my profile picture! It seems like it will allow me to, until I press save and it says “ That API call hasn’t been implanted yet” and it doesn’t save the picture! Pls fix this.

I HATE THIS APP

Why in the world can’t I do instant pay with discover! That is ridiculous

Poor

Fraudsters

Teen account setup sucks

Teen account has terrible directions on whose information you need to enter theirs or mine, so my account got flagged so now I have to show proof of who I am. So dumb and to top it off I got to text my problem to a robot or someone behind a screen. I want to talk on the PHONE with an English speaking human not an Ai computer. Good luck in your future endeavor
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Doesn’t work

Did ID verification for business. After ID verified and weeks of trying still always says can’t process right now. Chat bot isn’t helpful either. Stay away if you want to conduct business using Venmo

Worst app!

This app is genuinely stupid I don’t recommend I tried to close my account and it wouldn’t even show me the option to do it. it also said my phone number was disabled for no reason

Cannot dispute a charge

Very unhappy with how hard it is to deal with fraud

Made unwanted requests then closed my account

Vemo asked for money from four different people without my authorization. And then when I called or reported the problems they said they needed to close my account. They did. I haven't been able to reopen it or get my money from the account

Fraud Claim Rejected

Their fraud investigation is a joke. I’ll never used Venmo again.

Makes decisions for you

Venmo just changed the send/pay screen, deciding that the people I pay most often are the people I must want to see first. I don’t. And apparently Venmo has decided that I’m not capable of making that choice for myself, because they don’t provide any way to turn this feature off.

Impossible to navigate trying to file dispute

They really need to improve the way you file a dispute! Just takes you round and round to the same help page without any resolution!

Too much movement

Way too much movement in the new update with seemingly no way to disable it ☹️

I’ll give you 5 stars when you allow me to rename my bank accounts.

It absolutely boggles my mind that an app as ubiquitous as Venmo does not allow you to rename bank accounts. Truly staggering. Get on it, Venmo.