Venmo User Reviews

Customer Experience

Positive experience14.7% of reviews
Neutral3.8% of reviews
Negative experience81.5% of reviews

~ Based on 6,896 written reviews from the US App Store.

What users say

Is Venmo Safe?

Venmo appears safe based on user ratings. AppsHunter Safety Score for Venmo is 96/100.

This assessment is based on 15,469,251 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.0% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 15,469,251 App Store ratings for Venmo.

Is Venmo Legit?

Venmo appears to be a legitimate app. AppsHunter Legitimacy Score for Venmo is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

This update is horrible

Terrible new layout

Caution beware

Had more hacked charges on Venmo than a dozen other cards combined just in a year. Multiple times I’ve had to shut card off. Empty my Account or what’s left of it and Replace it. At least six cards this year alone. Not a safe haven for your money.

Not working

Awful. I don’t know what changed, but it is not working. I used this for several years. I’m verified. I cannot send money to anyone! I’ve tried 4 different people, different amounts, over 2 days. I’ve deleted and reinstalled the app. I’ve unlinked and relinked my bank. I’ve also done the same with AmEx. Nothing!
Calling was worthless. Someone overseas, thick accent, only help was to retry everything, I had just done. That’s all they could do, she said . Day 3 and it’s still not working.
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Mss A.nn

It's a great way to pay using Venmo, and it's easy to use.

Makes life easier

I love Venmo I can pay my kids money and others without having to stress about making time to do it!

Spam calls

They will spam call
You 20 times back to back no joke. I haven’t used this app in 6 years and they blowing up my line like crazy.

Horrible

Horrible, DO NOT USE FOR CRYPTO CURRENCY

Poor customer service

Very poor customer service. No one actually answers the phone - all AI or chat bot. No email address listed anywhere to contact Venmo. Extremely unhappy with app. Seems great until you have a problem or question.

Serious Garbage

Cash App is exponentially more functional, useful, AND STILL more secure than this useless dysfunctional trash you call a payment platform. Seriously just take this embarrassment off the marketplace

UI is terrible

Already confusing interface now with animations and more ads! No wonder we are all looking for an alternative.

J denier

I need help

UI is ruined forever

Venmo made their UI worse on purpose. Happens every time.

Not working

Since I’ve downloaded this app I have had no success. I’ve gone through the steps MULTIPLE TIMES and I get the confirmation emails that my bank has been added, but at the same time I’m getting error messages about not being able to add my bank.

Horrible customer service

Worst AI ever experienced. Zero help on transaction support. Switching to Zelle!

Venmo

The best

Terrible

Freezes funds for the dumbest reasons

No help with my locked account

I’ve had my account locked for no reason. I have no transactions on my account. I noticed my last name on my account isn’t fully written out so I can’t link my bank account. I’ve tried calling,chatting with the virtual assistant, emailing and there’s no help. I can’t even delete my account. What am i supposed to do? I just need a human representative and I’m sure they’d be able to fix it but there’s no way to get in contact with one. Incredibly frustrating
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Redesigned

Absolutely ridiculous redesign. We’re just going to search for the people we need to pay anyway it didnt need to be set up like a google socials page. The old design was simpler and easier to understand.

Great App

Using this App often. Convenient, safe, fast. Thank you for creating this portal.

Hold your money

I really thought Venmo was for money to be sent right away and you got it right away and I have some money coming and now I don’t get it till Monday so you might as well use a banker and if it’s that concern instead of Venmo to send it right away