Wrong location
I’ve uninstalled and repaired my watch 4x now and everything I look at the app it tells me I’m somewhere else I’ve never been! I contacted Apple because Verizon said they can’t fix it and Apple says it’s a Verizon app they have to fix it! I pay extra for this service and it’s not right
Setup issues
Service is set up and ready to go. I tested and it works yet after doing the $10 perk, my account still says to set it up. Need to clear this. Also, now it doesn’t work at all. Test calls don’t go through. It keeps saying location services need to turn on yet they are on.
Always broken
Update the iOS and the app stops working. You have to delete it and then reinstall. Then ALL of the health information that you’ve painstakingly entered is gone.
Used to work and now it doesn’t
Had a device for my elderly grandparent and worked great for years. Two months ago the device stopped working and Verizon issued a replacement. However, when I tried to pair it with the app I keep getting an error message that the device is already linked to another account. Verizon sent out another device but the same problem. Was told to contact Verizon Caresmart through email. Emailed over a month ago and no response beside the automated one saying they respond in 1-2 business days🙄. Deleted and redownloaded app multiple times with no assistance from Verizon. Paying for a service that doesn’t work.
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Absolutely arcane piece of garbage
Failures to connect, incomplete instructions, poor UI design, application failures… this one has it all.
It didn’t take my wife and I long to realize this was the absolute last thing we would want to rely on to help keep each other safe.
It didn’t take my wife and I long to realize this was the absolute last thing we would want to rely on to help keep each other safe.
Can’t log in
I used my Apple ID log in and creat my account. I later changed phones. Got a new watch. Had to change everything over twice. And ever since then the app won’t let me sign in with my Apple ID.
I can’t start a new account because my phone number is already tied to an active account. So now I can’t use this service at all.
Yes I turned it off and on.
Yes I uninstalled the app and reinstalled the app.
Yes I turned it off and on in between every step of the process so there was no question about it.
I’ve even factory reset my watch.
I can’t start a new account because my phone number is already tied to an active account. So now I can’t use this service at all.
Yes I turned it off and on.
Yes I uninstalled the app and reinstalled the app.
Yes I turned it off and on in between every step of the process so there was no question about it.
I’ve even factory reset my watch.
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Don’t work
I’ve downloaded the app, got to as far as typing the code into the little square boxes, and it won’t allow me to enter the numbers in the square boxes to continue setting up personal information. I’ve deleted the app and reinstalled it still the same thing.!
Needs Work
Installed it on my phone and watch. Not happy that it has to be the default watch face. Not happy that Verizon is using it to track your every move. Also, had an issue with it saying that the location was off. I don’t have time for errors. So I’m dropping the app entirely. I want to be able to use any watch face and not one that has zero appeal.
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Can’t set up my account
I’m trying to set up my account but the keypad for the phone number field covers the “SUBMIT” button so it’s impossible to submit (and hitting enter is not an option either).
iPhone 15 Pro
iPhone 15 Pro
Can’t remove watch holder other numbers
For some reason if you’ve entered a old phone number attached to the watch wearer in the trust circle, you can’t remove them. Even if the number isn’t valid anymore. This takes up valuable space since you can’t enter more than 10 numbers. Other than that, seems to work. I also which you could enter more than 10 contacts in the trust circle
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Not working
Trying to sign in/create an account and it keeps crashing.
Disappointing
Tried to get it started and working today but the setup on my iPhone Pro Max and Apple Watch Ultra II doesn’t inspire confidence. No way to upload insurance cards - when I hit the “take photo” button it slaps me with an “Access Denied”. Much of the rest of the setup is too clunky for 2023, options greyed-out without explanation for example.
Verizon, if this is really something you want to offer spend some money and exercise some leadership. Otherwise this comes across as just another empty subscription gambit.
Verizon, if this is really something you want to offer spend some money and exercise some leadership. Otherwise this comes across as just another empty subscription gambit.
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Each update adds bugs! The most glitchy app ever.
By far the most glitchy app I’ve ever used. And considering it supposed to be there for safety purposes, it just makes it even more unacceptable. The VZW IT support people have been incredible and we have walked through trying to fix all of the glitches every time there’s an update. Literally losing previous hours of my life (as an old person!)dealing with app glitches! Unfortunately, every time they fix one bug, it causes other bugs. right now, I’m sitting on about $1000 worth of hardware just so I can take advantage of this app and give my family members peace of mind. and it’s not working. Again!
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Have to delete everyday
I think the app and watch are a great idea and we will continue to use it because it works for our family at the moment. My husband actually uses it because it is the ONLY device we could find without internet. However, the app does NOT make a sound notification so I have to be looking at my phone to see if I get a message, does not find location well, voice messages do not always work, messages do not always get sent, it advertises 10 numbers but 1 is taken up by the “watch wearer number” which I think is not right, and at least once a day if not more, the app will not open on my phone so I have to delete and reinstall/re-sign in to get it working again.
If the company would fix those things I would give it 5 stars.
If the company would fix those things I would give it 5 stars.
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Don’t Bother!!!
If I was a senior citizen and need to use this app for an emergency I would be dead! This is by far the worst app I’ve ever used. So many glitches and out of now where I can’t log in. Still can’t log in. And customer service is a joke. Although they are trying to help me, nothing they suggest is working. I’ve been going back and forth with several reps on messenger for bourse!! I can’t speak to a real person. This is a waste of time!
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Occasional Problems
Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this.
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Works
I know this works. I went to make a test call but must have accidentally called the emergency response because next thing I am getting calls from my trusted contacts and the police. Had to explain it was a mistake. Thank you for making this so that if something did happen, god forbid, I know this will work.
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Testing 1-2-3
Verizon should be paying us to test this phone. Mediocre app and options. The app doesn’t match the instructions and I do have the latest version installed. It’s very frustrating. All it is currently good for is phone calls to limited contacts (9) and a step counter. That’s better than nothing, but come on Verizon, a better functioning App would be very helpful! I can’t even add or delete contacts! And text messages are also extremely limited.
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Unable to log in
Unable to log in through AppleID. Press the icon but it doesn’t do anything. It won’t let me sign in anyway else. Type the passwords for Apple ID in - app says wrong credentials. Ask it to send me user name - nothing comes. Delete and reinstall icon - same result. Turn phone off and on - same result.
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App isn’t working
Hi- I’ve tried everything and the app isn’t working! I’ve been on the phone with Verizon twice for over an hour each time. they don’t know to fix it. Please help!
