Verizon Home User Reviews

Customer Experience

Positive experience13.3% of reviews
Neutral7.9% of reviews
Negative experience78.8% of reviews

~ Based on 457 written reviews from the US App Store.

What users say

Is Verizon Home Safe?

Verizon Home appears safe based on user ratings. AppsHunter Safety Score for Verizon Home is 88/100.

This assessment is based on 18,462 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.1% of ratings point to a safe experience
3.1% of ratings suggest some concerns
12.8% of ratings point to a risky experience

~ Based on 18,462 App Store ratings for Verizon Home.

Is Verizon Home Legit?

Verizon Home appears to be a legitimate app. AppsHunter Legitimacy Score for Verizon Home is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Parental control

The connection is the best. The only problem I have is that I can’t control connected device in parental control. That needs attention

Second slowest internet I’ve had

Second slowest internet I’ve had without a doubt I will be changing back soon

Parental internet settings

I set a timer for my kids internet to turn off and it never works!!

The best yet!

Thank you for being as great as you are! Since joining Verizon I’ve had ZERO phone or internet issues! Thank you guys for saving me from those thieves!

Boss

Keep going in and out

WiFi extender

Poor need to communicate with a person

Love it

100

Waste of money

Absolutely horrible it used to be good but past few months it’s so slow you can’t even stream movies on Netflix

Slow and sloppy

The app takes over 90 seconds to load and then times out while I sitting in my home. Additionally the app looks dated and often is incorrect. Parental controls are a joke. Time limits set in parental controls don’t work. Ie time of day shut down set yet does not limit activity.

Intermittent service

Signal failure

Verizon fios sucks

I pay for 2 gig internet and I can’t play my ps5 online without lag. Might have to switch providers soon

No control over which wifi connections go to closest box.

I have two computers with weak signal because I can't direct them to the closest router.

Horrible service

0

Out of sync constantly

The app and router desync whenever there is an update. The router will say ZERO DEVICES mean while theres multiple wireless devices connected and for whatever reason a wired connection does kot work

Speed

Pretty surprising Fair enough for the price

I’m lost and confused

Every day for the past 3 weeks I have internet connection issues. When I call Verizon for help they ask too many questions. I keep saying I’m call about the internet and they are hung up on what phone number im calling about. I want to throw in the towel. They take my money every month. I just get updated set top boxes and a DVR. I don’t know if that requires me to redo my streaming services. I’ve been paying for those too and I haven’t been able to use them. I’m practically in tears.
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New Router and nothing but trouble

Verizon sent a new router and the internet of things and end devices have had nothing but trouble. Devices are kicked off the internet, constantly asking for a password that -verified on the app - are correct and I am at a loss.
Can’t work, can’t stream TV. WTF!!

Slow internet

Poor connection - streaming on tv was 80kb/sec when router supposedly puts out 950kb/sec

5G ? NO G!

Never has worked consistently since installed, one 5G node for the whole city, 14 years w/Verizon. No service no answers no solutions….are the accountants making the capacity vs demand answers? Sure looks like it. Ma Bell switching bldg ain’t cutting it.

Not able to pause a device if it has a parent control profile

The most basic parent control function. I have kids devices in a profile and I found I no longer can pause/unpause them individually. I can only do that for all devices in that group.

Edit: I have found this issue is fixed and now I’m able to pause/unpause a device within a profile. Bump to 2 stars. Still lagging many other features though. For example, pausing a profile doesn’t work. When a device reaches time limit on games, it doesn’t automatically pause.
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