Buyer Beware
Do your homework before you pay for a subscription. This company has a no refund policy.
After paying for the subscriptionNowhere on their site did I see anything about state laws permitting the use of video visitation for prescribing medication. The veterinarian was very nice, but couldn’t do anything for me except offer home remedies. Total waste of money and still had to take my dog to a local veterinarian that cost me an additional $250. Do your research before you pay because you are not getting a refund.
After paying for the subscriptionNowhere on their site did I see anything about state laws permitting the use of video visitation for prescribing medication. The veterinarian was very nice, but couldn’t do anything for me except offer home remedies. Total waste of money and still had to take my dog to a local veterinarian that cost me an additional $250. Do your research before you pay because you are not getting a refund.
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Easy and convenient pet care
Great experience with Vetster! Booking was quick and easy, the vet was knowledgeable & helpful. I loved being able to get care for my pet from home. Will definitely use it again.
Impossible to cancel subscription
I attempted multiple times to cancel this subscription they ended up charging me for another $100+ for the next term and refused to refund me even though I attempted to cancel prior and finally got them to cancel after they’d charged me again.
What a gem!
Late afternoon, obvious UTI in my older dog who has had them before. Facing after hour vet, pricing, know exactly what she needs, last time ended up with a $1700 vet bill for a UTI after fear mongering and upselling-
Found this app, did some separate research on reviews, used it and had an appointment with a licensed veterinarian within 20 minutes. Spent about 15 minutes on the phone and within three hours had picked up painkiller and antibiotics at a local 24 seven pharmacy. The wait at the pharmacy was actually the hardest part.
So that we connected with was able to message me back-and-forth when the pharmacy had not received the fax, she immediately called it in herself and I was out the door 10 minutes later. She followed up the next day to check in on our dog, Pippin, and how she was feeling.
This was and is an amazing tool that we are so glad to have found!
Found this app, did some separate research on reviews, used it and had an appointment with a licensed veterinarian within 20 minutes. Spent about 15 minutes on the phone and within three hours had picked up painkiller and antibiotics at a local 24 seven pharmacy. The wait at the pharmacy was actually the hardest part.
So that we connected with was able to message me back-and-forth when the pharmacy had not received the fax, she immediately called it in herself and I was out the door 10 minutes later. She followed up the next day to check in on our dog, Pippin, and how she was feeling.
This was and is an amazing tool that we are so glad to have found!
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Misleading
The app sucks it’s only good if you are in Ontario
