Terrible and irresponsible platform. 很烂
Response from developer
Hi 荤素菜怒顺和. We’re Vexere - a platform connecting users and bus operators. We are sorry to hear your unpleasant experience. Please e-mail us your booking ID, and problems to lienhe@Vexere.com. We’ll get back to you soon. Thank you for choosing us.
Scammers! Only refunded after I threatened a Mastercard Chargeback / 纵容黑车欺诈，极度恶劣！
My bus was scheduled for 8:30. The driver never showed up. At 10:30, the driver finally messaged me, swearing and demanding I get on another bus. When I refused this ridiculous delay, the operator fraudulently marked my ticket as "Used" in the Vexere system to steal my money.
Vexere customer service played dead and refused to help until I submitted undeniable time-stamped photo evidence and explicitly threatened to file a formal "Service Not Provided" chargeback through HSBC and Mastercard. Only when facing international financial penalties did they instantly process the refund.
This app is a trap. If they scam you, don't waste time arguing with their useless customer service—just contact your credit card bank directly for a chargeback!
避雷！平台纵容本地黑车队欺诈外国游客。
订了早上 8:30 的车根本没来。黄牛迟到了整整两个小时，在 10:30 才发信息爆粗口让我上另一辆车。被我拒绝后，他们为了吞掉车费，居然在后台恶意把我的车票状态修改为“已使用”。
平台客服一开始踢皮球装死。直到我把带有时间戳和定位的现场照片、以及黄牛 10:30 自爆的聊天截图打包，并明确告知已经联系汇丰银行和万事达卡中心提起“欺诈与未提供服务”的国际拒付立案后，平台为了保住自己的收款通道，才在几个小时内光速滑跪退款。
大家千万别惯着这种跨国灰产。遇到不退款直接打银行电话走 Visa/Mastercard 的拒付流程，用金融规则教他们做人！
Response from developer
Hi Mr Huang Jo, Thank you for your review. As a Platform Connecting Users and Bus Operators, We always want to bring more happiness to your journey. Please email us at lienhe@Vexere.com or fill out this form https://forms.gle/moW5YDt7N6rShNnS6, We’ll look into it and support you to the best we can. Thanks and best regards.
Some dates are missing
Response from developer
Hi Sir seekiduyi. Thank you for your review. We are Vexere, a platform connecting users and bus operators. We always strive to offer a reliable and user-friendly service. Please email us at lienhe@Vexere.com with your concern, booking ID, email, and phone number, etc. We’ll review your case and assist you as best we can. Thank you and best regards.
Good
Response from developer
Hi NeilVo. Thank you so much for your positive feedback. We truly appreciate your input, as it encourages us to continually improve our services and products. We look forward to serving you on your upcoming trips.
Need update!
Response from developer
Hi Ed Epic. Thank you for your review. We are Vexere, a platform connecting users and bus operators. We always strive to offer a reliable and user-friendly service. Please email us at lienhe@Vexere.com with your concern, booking ID, email, and phone number, etc. We’ll review your case and assist you as best we can. Thank you and best regards.
