In theory
It’s brilliant app but having issues with actual use of the APP, I can not select any rewards or activate them. After opening one tab, I need to restart the app as it will not work properly. Needs a bug update urgently!
The app needs improvement
It is sometimes impossible to login, it just loads and loads and loads and after a few minutes… nothing happens. Sometimes I cannot access a recent claim, it freezes so have to close the app, try to login again to access it. There are days where it works well though.
Unresponsive
Lately it is unresponsive. I wasn’t able to click on any button for reward selection.
Literally doesn’t work
In the age of AI it’s weird that this massive company has such a poor quality, buggy app. For the past month the app hasn’t worked and you can’t claim rewards. My partner and I are both experiencing this. Doesn’t seem like fixing such a fundamental bug is a priority for their product managers. What a pity.
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Useless
1. This app can no longer tracking steps from fitness watches. The move from Google Health to Apple Health has completely prevented any tracking of steps and exercise via a FitBit watch. Have tried to remedy in multiple ways.
2. Customer service facility is usually unreachable - when you do get through, not much use
3. Please get rid of the dog game - users earned the points fairly, and putting a stupid game in the way to randomise prize distribution is disingenuous and deceitful.
2. Customer service facility is usually unreachable - when you do get through, not much use
3. Please get rid of the dog game - users earned the points fairly, and putting a stupid game in the way to randomise prize distribution is disingenuous and deceitful.
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Buggy
The app won’t allow me to redeem my weekly rewards. It has become extremely buggy in the last 3 weeks. I click on ‘pick’ and nothing happens. Takes away from a great product if I can’t pick the rewards I earned. Help!!
EDIT - This doesn’t address the app. Will contact CS but the app is the primary way of choosing the rewards, needs addressing
EDIT - This doesn’t address the app. Will contact CS but the app is the primary way of choosing the rewards, needs addressing
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Just doesn’t work anymore
Points don’t sync since the recent changes. I’ve followed all the recommended steps on numerous occasions to get it to work but I the points just don’t appear anymore. I’ve wasted up to 10 hours trying to fix it now and am at the point of giving up.
It’s takes forever to open up as well and crashes 50% of the time anyway. An absolutely waste of time.
I’m only sticking with vitality because it’s a work health policy so I have no choice.
Also, the search for Stanley is the most frustrating addition ever. Rewards should be for actually doing something, not playing a rigged game.
It’s takes forever to open up as well and crashes 50% of the time anyway. An absolutely waste of time.
I’m only sticking with vitality because it’s a work health policy so I have no choice.
Also, the search for Stanley is the most frustrating addition ever. Rewards should be for actually doing something, not playing a rigged game.
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Slow. Buggy. Clunky.
I struggle to believe that an app can be made, and remain, so poor for so long without it being intentional to make it more difficult for users to earn points and claim rewards.
Love Vitality but the app has started crashing
Been on a scheme for nearly 2 years and it’s really good. Love the discount on shoes and the weekly rewards are nice. Sadly the app has recently become a nightmare to use. It’s so buggy. It used to be smooth and easy but now it’s so hard to check your point balance or pick rewards. It’s been like this for over a month so not just a bad update. Will be happy to change the review if this is fixed,
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Fitbit > Google > Apple Health = DISASTER
I loved the Vitality App and felt encouraged and motivated to increase and meet step and activity targets. However, since this ridiculous forced move to Google and then Apple Health, NOTHING is recorded accurately and the whole app is glitchy and unreliable. I can see workouts in Fitbit app and Apple health app - but they just won’t transfer across to Vitality accurately. I’ve done all the troubleshooting and it STILL is unreliable and glitchy. I’m truly put off using Vitality at all anymore, really really bad move and abysmal user experience. Imagine making changes that sets the app backwards and un-innovates!!! 🤯🤯🤯
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Terrible functionality
App constantly crashes or doesn’t even open. Interesting given Vitality have now made some of the rewards dependent on you using the app. The worst app I have used in terms of functionality
Basically a scam
The app never works which makes it impossible to claim rewards; everything is just ‘25% off *insert terrible high street chain here*’. When you try to request assistance, operators are either useless bots or rude humans. Do NOT purchase, really is a fantastic waste of money.
Buggy and slow
The points don’t seem to show up correctly on any of the point screens.
Opening the app can take 4/5 minutes as well.
Makes me concerned if that app doesn’t work what will a claims experience be like.
Opening the app can take 4/5 minutes as well.
Makes me concerned if that app doesn’t work what will a claims experience be like.
Slow
The app is very slow and glitchy. Takes ages to open, to sync and finding the Stanley is a completely unnecessary "perk", roll it back as it used to be. Action = rewards, that is it.
Can’t link google health
Since last week my Fitbit stopped passing information to vitality and now I can not even link it again and when I try to re-connect it doing every through google heart before the 30th October. I have a lot of points missing!
frustrating
The content of the app is fine, but in recent weeks the app has been so frustrating to use. It hangs and sticks and doesn’t open!!! Sort it out vitality please. It’s very annoying!!!
Very slow and buggy
The latest iteration of this app is very slow to load, and often has links that don’t work.
Buggy
This really has to be the worst developed app on the App Store. I have a 17pro and it works 50% of the time. Crashes and unresponsive. Worth changing plans just of that. I hope they operate the health care better than the app.
Terrible app, fails at its one job
This app should be studied to see how badly you can fail at one simple task. Tracking activity reliably to incentivise further activity. This app is notoriously slow, often takes over 30 seconds to load, completely unacceptable and comically bad user experience. And then when it does load, it’s probably logged you out. And when you log in again, it’s probably not able to sync your recent activity without any explanation as to why. Look at the recent reviews and they are all the same. The fact the average rating is so high makes me think they are actively striking off reviews. Maybe they should put the same effort into the app development?
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So slow
This app is one of the unresponsive apps I’ve had the misfortune to use. It takes ages to fetch user data and to get account details. In the app, it can be just as slow to choose rewards.
