Okay, but buggy
Seems Vitality are prioritising Gamification to the detriment of the apps usability. I find the ‘Stanley’ play very annoying. I just want to get rewards for steps without faffing around. Could be a great app, but unfortunately it’s quite buggy, constantly logging me out and not counting steps. I wish I could see when rewards have been used too, as they stay in the wallet even once redeemed. Love the rewards, don’t over complicate it.
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Simple but rarely works
Been using it for about a month now and within the last 2 weeks all I get is app crashes, unable to log in and when I do it keeps telling me to link apple health (which is do repeatedly). Sort it out. It’s so frustrating !
Crashes ALOT
Logs you out regularly, and won’t log back in. Goes to a loading page saying it’s gathering your info, then kicks you back to the login page.
Great deals
It’s just a shame that the app is offline in an evening every time I try to use one of the deals
So buggy
Buggiest app ever. Way too often you’re stuck unable to login and redeem rewards. Rewards from headspace don’t show too often despite linking / reporting missing points.
Rewards are also pretty weak - some more partners wouldn’t go amiss.
Rewards are also pretty weak - some more partners wouldn’t go amiss.
Very glitchy
Yet again my app has mysteriously logged me out and it won’t let me log back in. Keeps glitching back to the log in button. This happens all to often!
Simplistic yet terrible execution
When this app works, it works ok and is great to get around, simple functionality and as others have mentioned makes earning points a nice challenge, however considering how simple the app, it should in theory perform better than some of the leading apps out there, unfortunately this is where it lacks and is behind the curve by a number of yers, it should login pretty quickly, however with this app an eternity isn’t long enough, its inability to update stats/retrieve data from the same device or connected device (with the appropriate permissions granted) is astonishing, this making the earnings points (basis of their model) somewhat very difficult, there have been instances where it has taken a couple of days for the data to update.
Overall: Pros: simple, easy-to-navigate app.
Cons: poor data syncing/updating, performance and functionality needs much improvement
Overall: Pros: simple, easy-to-navigate app.
Cons: poor data syncing/updating, performance and functionality needs much improvement
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Tom
“Please wait while we get your account details” is what I see most of the time.
Unreliable
I can get into this app maybe one out of every three attempts. Other time it hangs on the picture of the dog, other times it just gets stuck on loading account details, and yet other times I have to re-enter my email and password. Once in the app it looks nice enough but navigation is complex and a maze of options.
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Possibly worst app
I think this might be one of the worst app experiences I have ever used. For a big company and an expensive service it’s embarrassing
No support offered for bugs
The system that captures points is so inefficient and slow. Last week, it didn’t record my Sunday partner gym points, and weekly rewards were not available to me. Later in the week, gym points were updated but weekly rewards remained unavailable. When I flagged this to support, I got astonishing reply “I can confirm your points are capture late that’s why you cannot access rewards”.
Hey, are you guys ok there?!! Fix your system and give people the rewards you promised! It’s not a free app, my company pays for it…
Hey, are you guys ok there?!! Fix your system and give people the rewards you promised! It’s not a free app, my company pays for it…
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App doesn’t work properly
Only way to access rewards is via the app which doesn’t work. Tech support doesn’t help so no way to access rewards.
Very Glitchy App
The app constantly doesn’t work
Missed points
Great idea, but it misses days of points. Done everything it asks. Simply says sorry we can’t help you today. Poor.
Rewards
Stop gatekeeping your best rewards behind “Find the Stanley’s”, a game which is clearly rigged to limit your rewards.
Not working anymore
Can perfectly login on the website but the app refuses the same credentials - invalid. Shame cause cant track points and activities on the website!
Constantly not working
Vitality can do so much more in both design and performance. The worse part is that no one can assist when not possible to login to app or create various codes.
App not syncing
For over 2 months now my points have not been added due to this app not working with Apple health. I’ve updated the app, my phone, deleted the app and reinstalled it, ensured every box is ticked to allow it to work and still it’s not tracking my activity. What’s the point in this app and the rewards if nothing works!!
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Not very good
Takes ages to load, is inconsistent in updating from Apple resulting in having to report missing points regularly.
Buggy app and broken rewards program
I love the idea behind Vitality and the fitness tracking side works really well. However the app is buggy when adding rewards through the rewards program. Especially Weightwatchers, which hasn’t worked properly for over 2 years and is really buggy. It doesn’t work as advertised. Support is also frustrating.
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