This app keeps getting worse
You used to be able to sort out missing points. Now half way through the process the app stalls due to a random picture about cinema tickets. Not solved by reinstalling. Very poor… and still missing points
Can't login for last two days
Can't login for last two days. Re installed, no luck. Error code 307L
Very slow
Content of the app is useful - however the app is very slow to load, to load voucher, points been added which becomes very annoying
Encouraging
The experience through the app makes me goal driven, push myself to set targets and track my progress against it.
The experience motivates me to stretch my targets and the journey to achieve them keeps me fit.
The experience motivates me to stretch my targets and the journey to achieve them keeps me fit.
Log me out one more time, I dare you
Constant log outs. Takes an age to load, if it even does. Rewards disappear when you need them, with just a pathetic little “they’ll be back soon message”. Points also don’t show straight away. Speaking of, the heart rate workout point system is ridiculous. You can do a 1.5 hour strength training workout but because your heart isn’t extremely high the whole time it counts for nothing. Having a lower heart rate means you’re healthier! Anyway, an absolute pain of an app. The only positive is that the cafe Nero voucher shows up immediately.
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Poor app
The app is very slow to load. Often crashes. Points updates are very random. Weekly play often does not work. Because t I have to use it for the med insurance
App is garbage
Just frustrating all round. Steps never sync correctly, I’ve got four months of missing data. Support is a waste of time.
Why do I need to sign in multiple times to access my information?
When opening the ‘app’ I’m asked to login then when I want to review my personal information I have to login again. Why not be able to access everything without the ‘app’ having to use another platform to gain access. You should be able to sign in and see your information straight away. Plus I don’t go to the gym I prefer walking for exercise and barely get any points each month so trying to use points for ppf is ridiculous. I wish my company had chosen a different healthcare platform
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Terrible app
Your activity points often won’t appear, will need to provide proof to support to back claim points. Devices and app do not communicate so have to constantly re sync or delete and downloythr app. Waste of time, useless developers
Won’t sync to Apple health or update points when I’ve way surpassed the requirements
Just rubbish !
Awful - ZERO stars!!
I’ve met the 12+ activity points on numerous occasions but never received any rewards, the app regularly crashes, the ability to contact customer service is convoluted.
Being “redirected” to the app, WHILST IN THE APP is just hilarious!
Being “redirected” to the app, WHILST IN THE APP is just hilarious!
Login Issues - Update
No matter how many times I try to login it just gives me an error...
Update: Having been contacted and discussing the issue with Vitality, I can confirm it now has been resolved after a couple of weeks.
Update: Having been contacted and discussing the issue with Vitality, I can confirm it now has been resolved after a couple of weeks.
Activity motivator
The Vitality app is like a game where exercise gives point and I win rewards. As well as get fit.
The buggiest app I’ve ever seen
Logs me out everytime I close the app so my activity points don’t sync. It crashes when I open it so I have to open and close several times before it works, then when it finally does it crashes when trying to navigate. HORRIBLE PLEASE FIX!!!
Not working since last upgrade
The app is stuck asking me to do a health review, you do it and it wants it again. Not syncing with apple health or farming now either
Terrible app never works
Awful app, works 20% of the time. Same for me and my wife and others I know.
Not fit for purpose
This app is absolutely shocking!!
You cancel classes on the app then get 'we missed you' notification. Complained to virgin who don't even respond.
You cancel classes on the app then get 'we missed you' notification. Complained to virgin who don't even respond.
Does not sync steps with Apple health.
The concept of gaining points for activity is great, if the app could successfully sync steps with Apple Heath. I have worked in IT and app development for over 10 years and I am unable to successfully sync Apple health steps with vitality so best of luck to the less tech savvy customers. I can see this is a common complaint of customers using the app and must be a deliberate technique to not have to distribute rewards and incentives, as this is a very clear signal on many reviews and should be a top dev priority. highly frustrating.
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The worst app I regularly use bar none
I’ve had to login from scratch 4 out of the last 6 uses.
Oh and I had a pointless chat with their support who tried to claim that people like the game. So I asked on Reddit. 100% condemnation of the nonsense.
Their latest trick is forcing you to do an update before opening the app. Very frustrating when you’re on the move. New week new error. So bad it makes me laugh. This week it’s:
“Sorry - we can't load your points right now. Please try again later.”
Repeated need to login
Slow app.
Stupid game that stops me getting the rewards I’ve earned.
Eg my wife gets more rewards on 22 points than I get on 40 pts. Which I get every single week.
Now they are rewarding us with food at a chain that specialises in unhealthy slop.
Someone said that the tram should be banned from working in tech. It seems fair.
Oh and I had a pointless chat with their support who tried to claim that people like the game. So I asked on Reddit. 100% condemnation of the nonsense.
Their latest trick is forcing you to do an update before opening the app. Very frustrating when you’re on the move. New week new error. So bad it makes me laugh. This week it’s:
“Sorry - we can't load your points right now. Please try again later.”
Repeated need to login
Slow app.
Stupid game that stops me getting the rewards I’ve earned.
Eg my wife gets more rewards on 22 points than I get on 40 pts. Which I get every single week.
Now they are rewarding us with food at a chain that specialises in unhealthy slop.
Someone said that the tram should be banned from working in tech. It seems fair.
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Useless update
Message saying I have to update the app - but it refuses to update from the App Store - very frustrating
