Terrible
This is the worst app I have ever attempted to use it won’t let sign in under my information so I had to change the password after that it says I don’t have a account nothing but problems
The company is a fraud and their app
Getting solar panels for our home from vivint /sunrun is the worst financial mistake I have ever made. I got tricked by their smooth but snake sales person that was very persistent and I became the idiot that bought into the lies he sold me. I am actively seeking legal help to go after this horrible company and sales rep. because I am on social security disability with very limited income that use to pay no more thank $65 - $75 in the winter and only one month during the summer I paid about $250 to cool our home because I am on a special utility discount. Since the dammed month We got vivint solar our bill is $170 to $180 & will increase every February about 4% or higher. We can’t even view how much our solar panels are producing nor can I view my bills. I tried since the 1st bill we got from the fraudulent solar company to get the panels removed and get back on the grid but the same snake sales rep. Told me that he’s gonna help me by contracting Vivint knowing that our contract with them will not allow us to do so. I contacted them in person as well and I got the same response. This horrible company took advantage of a disabled person with very low income and is holding me hostage to their solar contract with Vivint / sunrun. I hope this will help people that are getting pouched by this fraud company and get them to slam the door at their sales rep’s and save themselves a lot of headaches.
Same on you Vivint / sunrun solar
Same on you Vivint / sunrun solar
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Improve App
It would be nice to also know how much power our house uses on the app for a comparison.
Not an effective tool
Shows that every month I produce the same amount that I consume within my statement. Primary use within the app is knowing when my autopay will be deducted, Metrics appear to have zero accuracy. This isn’t app related, but company send a sales man by every other week (via different contractors) to upsell me on panels.
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Highly disappointed
This app is mediocre at best. It provides no real-time production data and no data for specific panels. It sometimes takes days to even provide daily production totals.
Good app
Performance has improved over time. More reliable.
Happy to be a customer
The company itself is quick and efficient, I appreciate the app simply because I know what the production of power is. I have no power bill except for the equipment subscription I have through Vivint. In fact the power company will owe me money because I produce more than I consume. That’s a definite plus.
Now for the app itself, I was hoping to know individual panel power production, and how much I am using compared to how much is supplying the power grid. (I’m sure if I compare my electric bill to Vivints bill I could figure it out) at any rate, the app is slightly buggy, sometimes not always displaying the previous months’ power production so I can compare. It will usually not update according to the month I’m trying to look at. And for that I give it a 4*. Keep updating the infrastructure of the app, and it’ll be perfect! Thanks Vivint.
Now for the app itself, I was hoping to know individual panel power production, and how much I am using compared to how much is supplying the power grid. (I’m sure if I compare my electric bill to Vivints bill I could figure it out) at any rate, the app is slightly buggy, sometimes not always displaying the previous months’ power production so I can compare. It will usually not update according to the month I’m trying to look at. And for that I give it a 4*. Keep updating the infrastructure of the app, and it’ll be perfect! Thanks Vivint.
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Response from developer
Thank you for your review! We really appreciate your feedback. Please reach out to us at appsupport@sunun.com if you have any questions or concerns in the future. Thank you!
Great System App just ok
just had system installed the entire process went smooth. But this app hasn’t been smooth. this app isn’t designed to run on max size iphone hard to navigate app because of this. Also very slow & unresponsive at times then crashes. a small update will make this app great
Interesting, not reliable
There’s a bug now, for the last few days. No information.
Gross production is displayed, but no usage, no integration with power company.
There’s room for much more information, like performance rating, recommended cleaning, other diagnostic info.
Gross production is displayed, but no usage, no integration with power company.
There’s room for much more information, like performance rating, recommended cleaning, other diagnostic info.
Review
I think the app needs to be improved I go on my app and doesn’t let me pay my bill. Where it has the amount it doesn’t open up like it’s supposed to. every time I go on it it freezes on me it’s not showing me all my information and when I go to manage my account it doesn’t let me scroll up or down
Horrible So Far
We have had our system on a new home build for a month and still get the data failure notice after numerous calls to them and two visits by a technician. Nobody can tell me why my system is not communicating with this app. Absolutely horrible customer service. I have been promised two call backs by a Supervisor and not once have they returned the call. After this experience, I will not use this company in the future nor will I refer them to anyone. Looks like I will try yet again today, call their support line. I’m not expecting much!
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Response from developer
Thank you so much for letting us know. We are sorry this was your experience, we would be frustrated too! Please send your address and review to online-reviews@sunrun.com so that we can help you out. Thank you!
So far no good
Took 3 weeks from system activation to get my app and website production to show at all. And it doesn’t seem to report on a real time basis whatsoever. Looking like production data posts up twice a day?? The customer support from corporate was seriously lacking. Had to reach out to my salesperson for help and he had to even say I was reaching out to him everyday. Which was not true. I gave corporate several days in between inquiries they just never took the time to reach out to me.
The thermostat widget is useless. Takes me to what appears to be the Honeywell site but when I load in my login credentials I’m told they don’t exist. However I can browse directly to Honeywell website and login directly myself with same credentials. Happy to have solar. But by far not impressed with app, website or support.
The thermostat widget is useless. Takes me to what appears to be the Honeywell site but when I load in my login credentials I’m told they don’t exist. However I can browse directly to Honeywell website and login directly myself with same credentials. Happy to have solar. But by far not impressed with app, website or support.
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Response from developer
Thank you for reaching out. Please send your address, full name and review to appsupport@sunrun.com so that we can help resolve your concerns. Thank you!
No production data for last ten days
Got a upgrade of 12 panels in first week of Oct. Took until late Nov. to turn on panels (In fairness, delay issue can be shared by: the township, the utility, Vivint and the pandemic).
However, for 10 days now, no production numbers are shown on Viv app...only a consistent " Data Failure" pop up.
Also, have NEVER found the.....
"each individual panel production can be accessed" Viv app feature.
I've only ever displayed production of the entire system (2 stars because at least full system production had been displayed correctly, previously).
(If I am missing something on the Vivint app that displays individual panel production, I would like to be educated as to where this feature is on the app).
However, for 10 days now, no production numbers are shown on Viv app...only a consistent " Data Failure" pop up.
Also, have NEVER found the.....
"each individual panel production can be accessed" Viv app feature.
I've only ever displayed production of the entire system (2 stars because at least full system production had been displayed correctly, previously).
(If I am missing something on the Vivint app that displays individual panel production, I would like to be educated as to where this feature is on the app).
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Response from developer
Thank you for reaching out! Please send your address and review to appsupport@sunrun.com so that we can look into this and help resolve your concerns. Thank you!
Issues
This app is very basic. I’d like it to provide more information. More importantly, it continues to crash daily! I’m tired of seeing “try again later”. Also never updates on the hour like it’s supposed too. Needs a lot of optimization and updates! Please fix!
Useful & easy to understand
This app shows exactly the information I need about my solar production. It makes it super easy to understand and does not over complicate the information.
Lip service from Vivent
Just had our panels turned on so I thought it was time to install the app.
After reading them this is my thought.
There is nothing worse when the company just gives you lip service about problems with the app. You would think the company would actually have concerns and appreciate their customers comments and improve the app.
Apparently not so with this company. Sad😞
After reading them this is my thought.
There is nothing worse when the company just gives you lip service about problems with the app. You would think the company would actually have concerns and appreciate their customers comments and improve the app.
Apparently not so with this company. Sad😞
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Response from developer
Thank you for reaching out. Please send your address, full name and review to appsupport@sunrun.com so that we can help resolve your concerns. Thank you!
Mediocre
The app, and website for that matter, provides only basic production information. Not much in the way of details on how specific panels are performing. The thing that really gets me is the complete lack, or apparent lack, of providing a stable app experience. Take Nest integration for example. Basically useless. You are unable to sign up as an new user because google disabled nest integration a year ago. There has been ample time to either provide an update to google assistant for new users, or just remove the nest button if that’s not workable. Basically I feel this shows that the app does not receive the priority it should from Vivint. Bit of a shame really.
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Response from developer
We appreciate your feedback as we are always looking to improve our products and customer experience. If you have any questions or concerns please reach out to us at appsupport@vivintsolar.com. Thank you!
Poor UX, buggy, and lack of feature
First off, it is a buggy, slow app. For no reason, it kicks me out, crashes frequently and is very slow to respond.
Secondly, the menus are not intuitive or beautiful.
Third, it lacks some important features. It doesn’t show your production vs consumption. It doesn’t link with Eversource. A good luck reading your statement
Secondly, the menus are not intuitive or beautiful.
Third, it lacks some important features. It doesn’t show your production vs consumption. It doesn’t link with Eversource. A good luck reading your statement
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Works Fine For Me
Just got the app last week and it wasn’t working properly (i.e. wasn’t showing the solar production from the system). Went online and found Vivint’s troubleshooting guide, followed the steps and the app started working great! I have had no issues since. Basically had to shut off the system for 30 seconds, then reboot.
Would be nice to see each solar panel production, but that’s a minor detail. I enjoy the look of the app and especially like seeing the carbon offset of the system!
Would be nice to see each solar panel production, but that’s a minor detail. I enjoy the look of the app and especially like seeing the carbon offset of the system!
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Response from developer
Frank, thank you so much for sharing your experience and feedback. We are thrilled that the troubleshooting guide was successful and that you are enjoying our app. Thanks for choosing Vivint Solar!
Cannot even get registration to work!
Part of registration requires confirmation email. I clicked confirm. Then some “cute” Vivint screen tells me something went wrong on their end. Went back to confirm email and hit again. It says “don’t worry we will send you a new link in about 5 minutes: that was 90 Minutes ago now and no email!!! Their app works about as well as their installation at the house.
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Response from developer
Thanks for reaching out! Please send your address and review to appsupport@vivintsolar.com so that we can help resolve your concerns. Thank you!
