Slow
Everything on the app is slow.. camera spins when it alerts me but by the time it opens there nothing to see. Alarming this a hassle too
Technical issues
Has been slow to connect. Issues with disarming through phone. Also having issues with changing home Temp through phone. Doorbell camera goes offline randomly and then we have to reboot the whole system. Issues have been going on for a couple years and customer service is aware but still not resolution given.
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Worst customer service
My front door lock was not working right so I called customer service and they asked me so many questions and sent me lock to install myself which I don’t know how to do it. So I had to ask someone to install it for me and pay $50 to them. It’s the wrest service I am dealing with but cannot get out as I am still in contract.
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Disgusting service
Cameras are not working again. This has been ongoing ever since I got this package and we are totally disgusted
horrible service
horrible
Advertisements and Shopping are annoying
I have been a Vivint customer for 12 years. There never used to be advertising in the app. I find it infuriating that when I open the app there is now an add for equipment right in the middle every time. Furthermore, there is now an icon for “shop” that is in the bottom bar that cannot be removed. I would much rather have something useful there. Vivint, you are angering your customers with this unethical practice by placing advertisements in an essential app to control a service that I pay a premium to have and use. Stop now!
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Should of stayed with RING
Continues to lose service and cameras glitch I have the garage opener as well but doesn’t work the sales man was full of lies and late Ron another sales man came who heard my issues and was going to send a tech free of charge to check it out never heard back no one showed up nothing so I’ve been paying on the garage part and never get to use it so many lies were told
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Bad camera
My doorbell camera keep going out
Unsafe
It doesn’t pick up the important stuff that really matters.
Great product
Love the product. Especially love the service. Whenever we have had a problem all we had to do is call and problem solved.
Inconsistent
Not consistent needs improvement
Front door
My front door keeps showing unlocking at the same time every night on it’s on but when I go check it’s lock. So it’s shows unlock all night until the morning. I changed batteries. I rebooted the system. It still keeps doing the same thing.
Worst
I’ve been using Vivint for 4years now and it’s the worst, the camera lags a lot you can hardly see anything in realtime, then they keep telling you to upgrade just so they can get more money out your pocket, the worst!
Front Door Lock
Easy and convenient to use.
New customer
I have to say my install was simple, especially because I didn't have to do anything. We love the system and it's super easy to use.
Excellent
Excellent
Did his best
Simply asked me my needs and stepped me through the fix.
Needs work
It’s never synchronized! Cameras are clear, then blurry, then back to clear. Every time we try to open the garage it never works, very frustrating! Big mistake with switching service.
Customer service
I enjoyed the customer service from Tyler
Spiders & rain
This system recognizes the rain and spiders as a person lingering.
The shadows of trees as either a person or vehicle.
During a Thunderstorm we can’t use the outside light.
We’re always resetting the cameras and lighting after a storm.
Keep the spiders away from your camera or your phone will continue to alert you!
We gave the salesman a referral and we didn’t receive the money promised for this, so I guess that salesman took our money as his own.
Don’t give the salesman any information about anyone, because he stole $225. From us and kept for himself!
The shadows of trees as either a person or vehicle.
During a Thunderstorm we can’t use the outside light.
We’re always resetting the cameras and lighting after a storm.
Keep the spiders away from your camera or your phone will continue to alert you!
We gave the salesman a referral and we didn’t receive the money promised for this, so I guess that salesman took our money as his own.
Don’t give the salesman any information about anyone, because he stole $225. From us and kept for himself!
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