Glass break keeps going off after 4 calls to customer service and 2 technicians coming out.
After several calls to customer service and 2 technicians coming out, my glass break goes off like after a few hours of the technician leaving. I’ve been charged $100 for Vivint to do nothing. Truly one of the worst businesses I know of. Stay away !!!
Best CCTV company yet
Haven’t complained about nothing since getting Vivint, this is 4 years now
Halloween is fun
The Halloween event is cute. Loved the timelapse of the night
Owner
System is continually having problems with cameras and communication s.
Services
I can not view my exterior cameras when I’m away from home I’ve talked to several people and all say I need to be home to troubleshoot well that’s fine but since the issues isn’t when I’m home how do we know it’s fixed until I’m away from my home . It’s been a ongoing issue for a week now and no one can help me ! I closed on my home 5/28 switched from ADT thinking Vivint was better and they were at first but this is ridiculous!
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Needs a subscription?
I really don't understand how this company doesn't have self monitoring like every other company does. I have Vivint equipment at this house I'm in currently and we can't use it without monitoring which we don't want. We simply just want to view the cameras remotely.
Repair man
I am very pleased with my Vivint system. And the repair man that came to my house yesterday morning was very manageable and nice. And he knew exactly what he was doing. He is definitely a keeper.
Love this
Omg i love this
Cameras don’t always work
Also panel loses WiFi and then I have to reconnect cameras. Not sure what is causing these problems. Does the weather affect your cameras and do you have to swap them out when they fail to work.
Customer service is horrible
The least helpful I’ve ever experienced from a company. They act like because u signed a contract and it’s super expensive to get out of it that they can just not care about you. A real we’re getting paid either way type of attitude. So y waist there energy trying to help you with your issues?
Vivint is a Scam
Vivint as a whole is a scam. The app never works correctly. The hardware is faulty and expensive. Good luck trying to cancel your subscription. They will fight you or just hang up and you cannot manage it in the app.
Fran
Best system I have. Ever owned I own three homes and I have one at every house
Why
Half assed works
Cameras alway inoperative
Have Vivant several years now. Cameras rewind has always been a problem.have been on the phone with them for about a week all day each time and. They still can’t figure it out. There answer is always you need to up grade something of course there is a charge then it still don’t work.im trying to fix my system and Vivant is trying to sale me newer equipment.i went off on that but the employees do it.i did get a 15.00 credit and still no cameras. For couple months now.
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Privacy
Pretty good overall add and make stronger security
Test your software
I have never encountered a more buggy app in my life - and this is the only one I have that is supposed to protect me.
One piece of advice… Regression test the hell out of your software before you deploy them to production. It could save a life.
One piece of advice… Regression test the hell out of your software before you deploy them to production. It could save a life.
Resident
An amazing Alarm System Hands down. Thank you Vivint
Bad service
I have been having trouble loading my cameras for month, each time they make me go down a band width it works for the moment and then stops. Super upsetting they do not come out and revamp or check the system instead of making me pay for that too. If I could give the system back I would.
Alarm system
I love this system!! Now with this, I don’t mind my son telling me what to do!
Worst Company
The absolute worst. Customer service is nonexistent and their products aren’t much better
