Limited availability, disappointed in service
I was excited to try Vivrelle, but the experience has been disappointing. Thankfully, I started with a free month.
* Nearly every bag on my wishlist has been marked as borrowed, making it extremely difficult to find something I actually want.
* The first bag I received was so worn and weathered that I couldn’t use it for the event I had planned. It looked far more used than I expected from a luxury rental service.
* I repeatedly receive notifications that bags from my wishlist are available, but when I open the app, they’re still unavailable.
* Be sure to read the fine print before signing up. I didn’t realize I was committing to a 3 month membership, and now I’m locked in despite being unable to rent a single bag I actually want.
Overall, the inventory availability and app experience have not matched the expectations set by the service.
* Nearly every bag on my wishlist has been marked as borrowed, making it extremely difficult to find something I actually want.
* The first bag I received was so worn and weathered that I couldn’t use it for the event I had planned. It looked far more used than I expected from a luxury rental service.
* I repeatedly receive notifications that bags from my wishlist are available, but when I open the app, they’re still unavailable.
* Be sure to read the fine print before signing up. I didn’t realize I was committing to a 3 month membership, and now I’m locked in despite being unable to rent a single bag I actually want.
Overall, the inventory availability and app experience have not matched the expectations set by the service.
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Outrageously underwhelming
They will ignore your application till forever but if you use a referral code it’s instant pass. Contact number is a scam and customer service is the worst. I know renting is appealing but at this point I’ll recommend buying
Items never available
The items that I want are already always borrowed. They need better inventory
The Good and Bad
The Good: Love switching out bags and jewelry. Don’t have to spend a fortune to obtain luxury goods. Box up the item put the FedEx label on and drop off for return. Notifications of bags and jewelry back in stock.
The Bad: Very glitchy app and crashes often. You have to join a higher membership tier which can cost 300 plus to obtain the really good items, borrow more items and it can be expensive.Certain pieces of jewelry are never available. The amount of time you can keep an item, there should be a time limit. Limited fine jewelry selection. So I had to knock off a star but it’s a good concept.
The Bad: Very glitchy app and crashes often. You have to join a higher membership tier which can cost 300 plus to obtain the really good items, borrow more items and it can be expensive.Certain pieces of jewelry are never available. The amount of time you can keep an item, there should be a time limit. Limited fine jewelry selection. So I had to knock off a star but it’s a good concept.
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Vivrelle has great app.
I am a member of Vivrelle community. I love having a monthly handbag and appreciate the shared community and re-use concept with fashion hand bags and look. The app is great to use. Plus a great look book to select and reserve each month. The “See Item Size” and get a preview” — love that! I am two thumbs up!
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The new app in incredible!!
Have been loving my Vivrelle membership! The new and improved app has made it so easy to manage my membership. Highly recommend to anyone who has been wanting to try!!
Two stars!
It’s a great concept but to get locked in for three months membership is ridiculous. There isn’t much in stock to borrow! There should be TIME limits on how much time people can hold on to items!!!!!!!
Not thrilled so far.
App is glitchy and availability of items to borrow is low. They charge you once you borrow something the first time so I’m holding out to see if one of the bags Id actually prefer to borrow becomes available instead of settling and then getting charged for a membership that doesn’t actually have much to offer.
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Game changer
I’m a bit of a Vivrelle ~*power user*~ and the new redesign has been a huge upgrade in user experience, especially when there’s new drops or one of my wishlist items is back in stock and I need to react quickly. There also seems to be pretty frequent updates, I reported a bug and they fixed it within the week(?!) - amazing.
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Best subscription ever!!!!!
My favorite secret ever for having a new designer bag every month 🫶 ps the new app is v speedy and intuitive!
Great app
The ui is great and so fast, my girlfriend loves bags so much
Wow
The app redesign is amazing. Browsing new arrivals and borrowing items on my wishlist is so easy!!
Enjoy the selection and service
Has wonderful and prompt customer service. Shipping is spot on. Trying new things is pretty great. My partner is very pleased with everything and has been a wonderful addition to the closet!
The best app!
This app is so fast and easy to navigate. And the bags are amazing!
Great service; OK mobile app
Love this idea! Being able to borrow designer items at a fraction of the cost is amazing!! The mobile app is finicky and sometimes hard to navigate. Otherwise 10/10 recommend this service!
Bags never available
They lock you into a three month commitment. The bags I joined to borrow (saddle bag, anything Dior, really anything good) are always borrowed. You have to keep a bag for a month. There’s gotta be a better system. Good concept but I see it as a waste of $300+
Very Slow and Glitchy
This app desperately needs performance fixes.
Great service, poor app
Love this company and service but the app is so slow and glitchy
Lags
I love the Vivrelle service but this app is terrible. It takes forever to load and is constantly lagging. I have to constantly reload the app.
Great app!
Love using this app! It’s so easy to use and is such a smooth process to shop my favorite bags!
