It has potential, but a lot of headaches
On game day, I would say it works about 85% of the time. For the record, I’m using it on an iPhone 17 Pro Max and our home stadium has exceptional cellular coverage. For some reason when you hit play, nothing will happen or there will be a huge delay.
Also, once you save a song under a player‘s name, it can never be deleted. And when you were trying to test when to start a song, the only option is 100% volume at full blast, so be ready for that.
I gave it an honest try for two seasons, I’m gonna start looking for a new app because the headaches are not worth it. I’m now into fall ball and I have gone back-and-forth with AI trying to troubleshoot why one specific song will not play or one of my girls. We are on its fifth idea, I have cleared caches, I have reset apps, I have deleted and re-downloaded the track, I have off-line memory, we have reset licenses… Nothing works. I sent a request into the developer about a week ago and have heard nothing back.
When it is working, it sounds great. It’s too bad they can’t get it to work all the time.
Response from developer
Hey Mihouse! Thank you for your patience! We were finally able to fix the Spotify issue after working with their team constantly for the last week. The update version 1.0.8 should be good to go. Email us at support@trywalkup.com if you need anything - we are here to help! **We would love a new review if you have the time! Thanks!**
Wanted to try
Response from developer
Hello! Hope you are well. Honestly, I am confused about this review and rating as is doesn't seem to warrant a 3 star (seems to be more of a question). 1. There already is a free trial built into the app with no requirement to subscribe. This is clearly stated in the app. 2. You can also use the app for free as a Team Manager as the app sits today. Especially if you are just demoing it. 3. Co-Managers already do not pay for the app. You just simply needed your team's WalkUp Manager to send you the code from their side to securely join their team. You would have had full access to the app. These instructions are clearly stated in the app. 4. Yes our app fully integrates with Spotify. 5. We have feedback buttons in the app and a support@trywalkup.com email also clearly featured if you had/have questions.
Editing problem
For example when I edit the name so it pronounces right it doesn’t say what I edited it to it still says the same thing it used to be.
It also doesn’t let me change the song unless I delete the player and add them back in
Response from developer
Hey! Thanks for the feedback. Please use the “Report a Bad Announcement” button and it was purge that cached AI announcement and create a fresh one for you. Please email us at support@trywalkup.com so we can walk you through this.
Not easy to navigate
Response from developer
Hey thanks for the feedback. Sorry to hear something is going on with your app. Can you email us at support@trywalkup.com so we can help further investigate this? We have test this several times on our end and it’s working fine for Team Managers to add songs for players manually.
Glitchy
Response from developer
We apologize for this. This is a Spotify limitation unfortunately. We are constantly working with their team to improve their integration method. Shoot us an email at support@trywalkup.com so we can try and help out here.
