Editing problem
For example when I edit the name so it pronounces right it doesn’t say what I edited it to it still says the same thing it used to be.
It also doesn’t let me change the song unless I delete the player and add them back in
Response from developer
Hey! Thanks for the feedback. Please use the “Report a Bad Announcement” button and it was purge that cached AI announcement and create a fresh one for you. Please email us at support@trywalkup.com so we can walk you through this.
Not easy to navigate
Response from developer
Hey thanks for the feedback. Sorry to hear something is going on with your app. Can you email us at support@trywalkup.com so we can help further investigate this? We have test this several times on our end and it’s working fine for Team Managers to add songs for players manually.
Glitchy
Response from developer
We apologize for this. This is a Spotify limitation unfortunately. We are constantly working with their team to improve their integration method. Shoot us an email at support@trywalkup.com so we can try and help out here.
Works great!!
Response from developer
This is amazing. Thank you.
Spotify Not Connecting
Response from developer
Hey! This almost always means you don’t have Spotify Premium setup on your phone OR don’t have active WiFi or cellular service. Please email us at support@trywalkup.com to help us troubleshoot this.
Share with Team
Response from developer
Hey Jen - Do you mind emailing us at support@trywalkup.com? We want to ensure we fully understand your concern. Team Manager accounts are able to send the secret code to all their players. Once they accept that code on the player side, they are connected with your team. This is working fine in the app so we want to ensure we understand. We also do not know what "contact request" means.
Zero volume control
Response from developer
UPDATE: This has been fixed and submitted in Version 1.0.13. All users can now control the start volume of the walk up song and announcer. ----- We will get this fixed. Thank you for the feedback. Let’s get a better volume control added. Shoot us an email and we will make this right at support@trywalkup.com. Thank you for the rating!
Great has potential
Response from developer
Thank you Atiya! We appreciate the review! We would love to work with you closer to see what we can fix on the consistency side to make the app even better for you. Email us at support@trywalkup.com
Can’t Add Spotify Music
Gibberish at end of announcement
Response from developer
Hey Greenday! Hope you are well. This gibberish issue has been improved with the new 1.0.12 version. Please let us know if this fixed your issue at support@trywalkup.com.
Love it
So far so good, but one bug
Response from developer
Thank you for this feedback. We identified the bug and this has been fixed in version 1.0.10. Please try the app again and let us know if you are still having issues. Thanks!
AWFUL! Scammers!! Want money back!!!
Response from developer
Yikes. This is an aggressive take. We are definitely not scam artists. Honestly don’t know how this warrants us being called scammers. Please reach out to us at support@trywalkup.com. I promise we will immediately reply. We would love to make this right with you.
Horrible
Response from developer
Hey Bear - Thanks for the feedback. We were able to fix those bugs and available for updating to version 1.0.8. Thankfully we have aged and we are finally 6 year olds building apps!
Not ready for prime time
Response from developer
Hey Amy! Thank you for your patience! We were finally able to fix the Spotify issue after working with their team constantly for the last week. The update version 1.0.8 should be good to go. Email us at support@trywalkup.com if you need anything - we are here to help! **We would love a new review if you have the time! Thanks!**
Won’t connect to Spotify
Too bad, I was excited it looks like it has potential but deleting and trying another app
Response from developer
Hey Mihouse! Thank you for your patience! We were finally able to fix the Spotify issue after working with their team constantly for the last week. The update version 1.0.8 should be good to go. Email us at support@trywalkup.com if you need anything - we are here to help! **We would love a new review if you have the time! Thanks!**
Disconnects
Response from developer
Hey Jimmy! Thank you for your patience! We were finally able to fix the Spotify issue after working with their team constantly for the last week. The update version 1.0.8 should be good to go. Email us at support@trywalkup.com if you need anything - we are here to help! **We would love a new review if you have the time! Thanks!**
Songs don’t save!!
Response from developer
Dmogan24 - There was an issue two weeks ago on Spotify’s end with their SDK package and we got it fixed. Can you clarify what account you are using (Team Manager or Player) and is this for Apple Music or Spotify? We have extensively tested this new release since the Spotify issue and no one has mentioned it is not saving songs. Please reach out to us at support@trywalkup.com and we will get this fixed for you. Also ensure you are reading the steps to adding songs, you still have to have access to Apple Music and Spotify on your phone to add songs. This is not specific to our app but any walk up song app. Let us know if this helps.
It’s working well!
Response from developer
Hey Bellibone! Thank you for your patience! We were finally able to fix the Spotify issue after working with their team constantly for the last week. The update version 1.0.8 should be good to go. Email us at support@trywalkup.com if you need anything - we are here to help!
Has potential to be awesome but…
Response from developer
UPDATE: The latest version released fixes these issues. Thanks again for the feedback. Please let us know what you think. Hey Coach! Apologies here! We were made aware over the weekend that the Spotify SDK (integration) was having some bug issues. We worked yesterday to get these corrected with their package and have submitted the bug fixes to Apple for approval. Please email us at support@trywalkup.com and we will keep you posted on when the new version is approved. Thanks!
