Issue to address
Fitbit steps not syncing
Love this App
Love to walk, and in Fall this app makes walking more fun with challenges. My favorite excercise app. Too bad is not active all year!
Pretty disappointed
I walked everyday for the challenge and my steps are not reflecting my total steps between my iPhone and watch . At first it added my steps because some parts of the day I charge one of my devices and walk with the other but steps are missing đ
Error message on login
I can use the desktop version, but the mobile app gives me the error message âThis promotion is no longer active.â
I deleted the app, then reloaded it from the App Store, and received the same error message.
I deleted the app, then reloaded it from the App Store, and received the same error message.
Easy to use
App is user friendly and makes it easy to see progress. I love the ability to log and use my watch to track my progress. The tips and recipes are an added bonus.
Donât download
App wonât sync automatically , you have to manually add steps in which can be very confusing on this app. Also when you press on leaderboards in the dropdown menu, it stays at the Home Screen and wonât load any other options.
App not working
The app is not working properly. I did try to log in and contact support through app, but options are not working. Canât see my profile, team, leaderboards, options, resources or recipes since the challenge has started.
Keep getting logged out
Keep getting logged out and having to reset password. My teams information is also not updating via the connected device.
Glitches
Buggy app. Lots of crashes. Logs me out after each session, logging back in doesnât always recognize my credentials. App worked so much better last year.
Terrible App
This app is so bad. Today starts the kickoff for my companyâs walking competition and the app has been down MULTIPLE TIMES . How frustrating , it makes you not even want to participate.
App keeps crashing
Its hard to keep track of steps or your stats coz the app is always unavailable
Canât even log in
What is the point for this useless app? Constant errors. Waste of my time. Totally useless
Terrible app, very buggy
Went to re-open my app and I encountered an error where nothing would load. I logged out of the app and havent been able to log back in. Clicking âforgot my passwordâ does absolutely nothing
Canât log in or report a problem
I was in this morning but now it is telling me login failed. I tried to contact support through the app and that is also not working. I tried to reset my password and it wonât accept that either. Is the app down?
VoiceOver
The opening screen where you enter your email address and password are not accessible using voiceover. Voiceover software use for people living with blindness on Apple devices. Your text boxes are not labeled.
Offline?
The app is currently not working for me nor anyone on my team.
Very buggy app
Keeps logging me out. Password reset is not easy (has to be done through organizationâs webpage). App seems to be down at the moment. As is the website. Unable to contact support through the web version at the moment. Had written to them earlier about similar issues over the weekend. Got a response but it wasnât very helpful. Itâs a good idea re fitness and a community around it. But the app needs some real investment and fixes.
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Reset password is a problem
You actually have to contact someone by email to request to reset password on the app. Weird. Waiting for a reply by email if they will allow me to reset it with app.
Down?
The app seems to be down. Can someone help or confirm?
App wonât sync with Fitbit
I canât get my app to update my steps throughout the day even when I go to log and click sync..Iâve tried logging in, logging out, disconnecting/reconnecting my Fitbit, and itâs just not working. Iâve never had this issue in previous years. Can you help me?
