WasteCantConnect+
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I wish Lies didn’t sell. Always been happy with them, never been happy with WC. 😕
Response from developer
Thank you for your feedback. We’re sorry to hear you’ve had trouble logging in and understand your frustration. We’d also like to clarify that the “4+” designation shown in the App Store is an age rating, not the age of the app. Apple uses age ratings to indicate that an app’s content is appropriate for users ages 4 and older and does not contain objectionable content for that age group. It does not reflect how long the app has been available. WasteConnect+ became available to customers later this year, and our team is continually releasing updates and enhancements to improve the experience. We'd appreciate the opportunity to look into the login issue you're experiencing. Please contact us at wasteconnect+support@wasteconnections.com with your name and service address, and our team will be happy to investigate and assist further.
New App Hangs on Startup
Response from developer
We're sorry to hear you were unable to get past the loading screen. We'd like to investigate the issue and help resolve it as quickly as possible. Please email wasteconnect+support@wasteconnections.com with your service address so our team can review your account and provide assistance. Thank you for your feedback as we continue enhancing the app experience.
App said I wasn’t an active account, I had to enter my address and it still didn’t find my account.
Response from developer
We appreciate your feedback. We're sorry to hear the app was unable to locate your account and understand how frustrating that experience can be. Our team would be happy to look into this further and help get your account connected. Please contact us at wasteconnect+support@wasteconnections.com and include your name and service address so we can review your account details and assist with troubleshooting. We appreciate your patience and the opportunity to help resolve this issue.
Why did you make another new app?
Response from developer
Hi, thank you for your feedback. We understand that if the previous app met your needs, switching to a new app can be frustrating, especially when you're having trouble accessing your account. WasteConnect+ was developed to provide enhanced functionality and a more integrated experience, including features such as Apple Pay and Google Pay, AutoPay enrollment, invoice viewing, and a more direct connection to your account information. While many of the core features from the previous app remain available, the new platform allows us to offer additional capabilities and improvements going forward. Please contact us at wasteconnect+support@wasteconnections.com and include your service address so our team can help update your account information and get you back up and running. We appreciate your feedback and the opportunity to help make the transition as smooth as possible.
Still can’t log in
Response from developer
Hello, we're sorry you're experiencing issues with account registration. We'd like to help get this resolved as quickly as possible. Please email wasteconnect+support@wasteconnections.com with your service address, and our team will be happy to investigate and assist. We look forward to getting you up and running so you can enjoy features like in-app bill pay and an improved account experience.
App Hangs (works now)
Response from developer
We're apologize that you are experiencing trouble with the WasteConnect+ app. We'd like to look into this and help resolve the issue. Please contact our support team at wasteconnect+support@wasteconnections.com and include your service address so we can investigate further. Thank you for bringing this to our attention!
Deleted it
Response from developer
Thank you for your feedback. For security purposes, account verification currently requires both email and phone information. If you're unable to receive text messages, you can still sign in using your MyAccount userID and password. If you don't need bill pay features, you can also select "Continue as Guest" to access self-service tools such as pickup schedule, our WasteWise disposal guide, and customer support options. We appreciate your feedback and will keep it in mind as we continue to improve the app experience. If you need any assistance, please contact our support team at wasteconnect+support@wasteconnections.com and include your service address so we can help. Thank you!
Improperly set up for alt accounts
Response from developer
Thank you for your feedback. Currently, municipal customers can simply enter their service address and select "Continue as Guest" to access service information without creating an account or logging in. We're actively working to make this process more intuitive, and an app update planned for next week will help address this issue. We appreciate your feedback and can assist and answer any further questions at wasteconnect+support@wasteconnections.com. Thank you!
Does not work
Response from developer
We're sorry to hear about your experience and understand your frustration. We would appreciate the opportunity to learn more about the issues you're encountering with WasteConnect+ so that we can further investigate. We'd also be happy to provide additional information about the app and its features. Please contact our support team at wasteconnect+support@wasteconnections.com with your service address and details about the issue so we can assist further. Thank you!
App doesn’t work
No response. I did call the number given to me. I told her the app does not recognize my service address including Alamogordo NM. She told me she couldn’t help for me to call my local waste Contol . I did and she couldn’t pull up my address nor could she pull up her own.
Why change the app. The old app worked fine.
Response from developer
We're sorry for the frustration.We'd appreciate the opportunity to look into this for you. Please reach out to wasteconnect+support@wasteconnections.com with your service address, and we'll be happy to investigate and help get this resolved.
Why did you dump one that worked and add one that doesn’t
Response from developer
We’re sorry to hear the new app hasn’t met your expectations. While the updated app introduces enhanced account management features like bill pay, account access, and other self-service tools, we understand that new experiences can take some getting used to. We’re committed to improving the app and would appreciate the opportunity to learn more about what isn’t working for you. Please contact wasteconnect+support@wasteconnections.com and provide your name and service address so our team can investigate and help.
App doesn’t work
Doesn’t work
Response from developer
Hello, we're sorry you're experiencing issues with account registration. We'd like to help get this resolved as quickly as possible. Please email wasteconnect+support@wasteconnections.com with your service address, and our team will be happy to investigate and assist. We look forward to getting you up and running so you can enjoy features like in-app bill pay and an improved account experience.
Can not login and they discontinued the old app
Response from developer
Hello, we're sorry for the inconvenience. The new app is being released in phases, and users should be redirected automatically to the correct app experience. The new app includes valuable features such as in-app bill pay and other improvements designed to make managing your account easier. If you need additional assistance, please reach out to wasteconnect+support@wasteconnections.com with your service address, and our team will be happy to help.
