Won’t open
Useless waste of time
Reminder not working
Don’t work
Response from developer
We’re sorry you’re having trouble getting set up. If the app is unable to locate your service address, please contact our support team at wasteconnect+support@wasteconnections.com and provide your name and service address so we can look into the issue and help.
Simple and clean new look
Response from developer
Thanks for the great feedback! We’re glad you’re enjoying the new look and had an easy time getting logged in.
Great Improvement
Response from developer
Thanks for sharing! We’re happy to hear you’re enjoying the faster experience and helpful alerts.
???
Response from developer
We’re sorry for the frustration with logging in. Please contact wasteconnect+support@wasteconnections.com with your name and service address so we can help troubleshoot the issue.
Installs fine. Works fine
Response from developer
Thanks for the feedback! We’re glad to hear the app installed smoothly and is working well for you.
Not downloading
They still have a website, but even that’s changed! Can’t even leave emails with content.
Would have been smarter to release this as an update because the current version already works. 27 comments says a lot! And in 4 years!? Eesh! Get the stars up then I will download, I guess I don’t get the old app back either…
Response from developer
Thank you for your feedback. We’re sorry to hear you’ve had trouble logging in and understand your frustration. We’d also like to clarify that the “4+” designation shown in the App Store is an age rating, not the age of the app. Apple uses age ratings to indicate that an app’s content is appropriate for users ages 4 and older and does not contain objectionable content for that age group. It does not reflect how long the app has been available. WasteConnect+ became available to customers later this year, and our team is continually releasing updates and enhancements to improve the experience. We'd appreciate the opportunity to look into the login issue you're experiencing. Please contact us at wasteconnect+support@wasteconnections.com with your name and service address, and our team will be happy to investigate and assist further.
Ugh
Response from developer
We’re sorry for the difficulty accessing your account. You can use Guest Mode with just your service address and no invoice number to view your pickup schedule. For full account access, including bill pay and invoices, an invoice number is required. If you’re having trouble with verification, please email wasteconnect+support@wasteconnections.com and provide your name and service address for assistance.
Total Garbage
Response from developer
We’re sorry you’re having trouble locating your account. Please contact us at wasteconnect+support@wasteconnections.com and provide your name and service address so our team can help get you connected!
Nice App
Response from developer
Thank you for the great feedback! We’re thrilled to hear you’re enjoying the upgraded app and finding it easier to use!
Horrible App
Response from developer
We’re sorry for the frustration with your address. Our support team would be happy to help get this corrected without the hassle of calling. Please email us at wasteconnect+support@wasteconnections.com and provide your name and service address so we can assist.
Loving this app!!
Response from developer
Thank you for the great feedback! We're thrilled you're enjoying the new app, especially the in-app account management and calendar sync feature. Thanks for sharing your experience with us!
WasteCantConnect+
Login
I wish Lies didn’t sell. Always been happy with them, never been happy with WC. 😕
Response from developer
Thank you for your feedback. We’re sorry to hear you’ve had trouble logging in and understand your frustration. We’d also like to clarify that the “4+” designation shown in the App Store is an age rating, not the age of the app. Apple uses age ratings to indicate that an app’s content is appropriate for users ages 4 and older and does not contain objectionable content for that age group. It does not reflect how long the app has been available. WasteConnect+ became available to customers later this year, and our team is continually releasing updates and enhancements to improve the experience. We'd appreciate the opportunity to look into the login issue you're experiencing. Please contact us at wasteconnect+support@wasteconnections.com with your name and service address, and our team will be happy to investigate and assist further.
New App Hangs on Startup
Response from developer
We're sorry to hear you were unable to get past the loading screen. We'd like to investigate the issue and help resolve it as quickly as possible. Please email wasteconnect+support@wasteconnections.com with your service address so our team can review your account and provide assistance. Thank you for your feedback as we continue enhancing the app experience.
App said I wasn’t an active account, I had to enter my address and it still didn’t find my account.
Response from developer
We appreciate your feedback. We're sorry to hear the app was unable to locate your account and understand how frustrating that experience can be. Our team would be happy to look into this further and help get your account connected. Please contact us at wasteconnect+support@wasteconnections.com and include your name and service address so we can review your account details and assist with troubleshooting. We appreciate your patience and the opportunity to help resolve this issue.
Why did you make another new app?
Response from developer
Hi, thank you for your feedback. We understand that if the previous app met your needs, switching to a new app can be frustrating, especially when you're having trouble accessing your account. WasteConnect+ was developed to provide enhanced functionality and a more integrated experience, including features such as Apple Pay and Google Pay, AutoPay enrollment, invoice viewing, and a more direct connection to your account information. While many of the core features from the previous app remain available, the new platform allows us to offer additional capabilities and improvements going forward. Please contact us at wasteconnect+support@wasteconnections.com and include your service address so our team can help update your account information and get you back up and running. We appreciate your feedback and the opportunity to help make the transition as smooth as possible.
Still can’t log in
Response from developer
Hello, we're sorry you're experiencing issues with account registration. We'd like to help get this resolved as quickly as possible. Please email wasteconnect+support@wasteconnections.com with your service address, and our team will be happy to investigate and assist. We look forward to getting you up and running so you can enjoy features like in-app bill pay and an improved account experience.
