Inconsistency
The app is a great idea, but the functionality is not consistent enough for the volume of request that we receive.
I have 3-5 inquiries per week and the app is always giving me errors or is not updating with the newest inquiries.
I have 3-5 inquiries per week and the app is always giving me errors or is not updating with the newest inquiries.
Constant glitches!
This app rarely ever opens like it should. I have made numerous customer service emails, but never any solution. Their best advice is to use a computer. Which is not always possible which is why you have an app on your phone. For as much money as we pay, you would think they could fix it app!!
Simple communication. Easy to use.
This app is great to have to communicate with your clients when you’re not on desktop or laptop. Simple and easy to use. It doesn’t overload you with too much. And that is its limits of what you can do on the app. It’s mostly getting messages and communication with your clients. Not much else.
I have one complaint about this app, and it is the password character limitation. When I first got the app, I was able to put in my Long password. And the login was just fine. Then there was an update, it logged me out, and when I tried to log back in, it won’t let me put in my full password, a certain amount of characters. I deleted and re-downloaded the app. Restarted my phone. But nonetheless, doing all these things. This should not be an issue for how many characters you need to type in for your password. Sure it’s not a big deal. I could change my password into shorter characters. But this is something that really annoyed me.
I have one complaint about this app, and it is the password character limitation. When I first got the app, I was able to put in my Long password. And the login was just fine. Then there was an update, it logged me out, and when I tried to log back in, it won’t let me put in my full password, a certain amount of characters. I deleted and re-downloaded the app. Restarted my phone. But nonetheless, doing all these things. This should not be an issue for how many characters you need to type in for your password. Sure it’s not a big deal. I could change my password into shorter characters. But this is something that really annoyed me.
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Response from developer
Thank you so much for taking the time to share your feedback. We’re glad to hear that you find the app simple and convenient for communicating with your clients. Regarding the password character limitation, we’d like to clarify that we haven’t made any changes to the password length requirements. We recommend reinstalling the latest version of the app and trying to log in again. If the issue persists, please reach out to us at support@weddingpro.com with a few more details about what you're experiencing. Our team will be happy to look into this further and assist you. We sincerely apologize for the frustration and appreciate you bringing this to our attention.
Super glitchy
Much prefer the desktop site. I’ve re-downloaded this many times and still there are error message every time I open the app. I need tor refresh multiple times to access my inbox. I eventually gave up.
App doesn’t work
Hello, the mobile app doesn’t work on IOS, reaches out to support and no result. Please fix
Can we do better please
It’s so close to being good but the amount of errors is costing me business
Terrible
It’s unbelievably bad. I am now trying to delete it and restore it just to see if it will load (I keep getting an error).
There are soooo many problems with it. I can’t be bothered to list them.
There are soooo many problems with it. I can’t be bothered to list them.
Issues Loading the Knot
Like many others, since the merge, the app is super finicky. It will allow me to open wedding wire in the first try, but I have to kill the app at least 10-15 times before the knot will actually load. I’ve deleted the app, reinstalled and it still picks and chooses when it actually wants to work. It’s very frustrating when you are just trying to answer a lead from your phone & even more frustrating when the knot is the platform you pay for. Lately the app won’t he allow me to open my inbox and gives me error messages. For a service that we are paying a ridiculous amount of money for, the app should work.
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Changes must be made
The app is completely unusable due to bugs and being extremely laggy. The website is not much better. For how much I pay to advertise on the sites, these services should function way better. Please update
Still a disaster
Two years after this app first failed to notify me that I had leads waiting for responses, and suffering some of the most inconsistent, clueless, untruthful tech-support I’ve ever encountered, the troubles continue. That first episode in 2024 led me to cancel my subscription. I then read the following year that Wedding Pro was now under new leadership. I naïvely sign back up, after they assured me that the problems were fixed. They persist. I continue to have the following problems: the app not notifying me that I have leads waiting for me, or the opposite problem, the badge alerting me that I still have a lead waiting for me, when all it was was the previous lead. It’s one or the other. And I’m starting to suspect that the way the company deals with the second problem is to induce the first. Either way, I am paying this company hundreds of dollars a month for exposure, and then alerts when that exposure leads to potential clients. I am in a contract for the next four months, which will cost me upwards of about $1200. If telling the truth about this company is the only redress I have, then this will be the platform I do it on. Do not sign up for hey subscription to this company if you are a Wedding vendor.
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Response from developer
We’re truly sorry to hear about the ongoing issues you’ve experienced. We’d appreciate the opportunity to look into this further and work toward a resolution. In the meantime, please make sure you’re using the latest version of the WeddingPro app and that notifications are enabled under Settings > Notifications > WeddingPro > Allow Notifications. If the issue continues, please reach out to support@weddingpro.com with your account details, device model, and app version so our team can investigate further. Thank you for bringing this to our attention, and we’re sorry your experience hasn’t met the standard you expected from us.
Absolutely Terrible App
For all the money we pay to advertise with the Knot you can barely connect with consumers on this App. You have to use your Desktop computer if you need to change anything in your profile or settings. For Vendors who can’t be listed on Wedding Wire which we were for 12 years (because they took away our vendor category) this is an absolute nightmare- their website doesn’t even let you login to the Vendor account to access profile changes - 20 years in business and this is a joke. Wedding Couples are just as frustrated! KNOT DO Better
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It still sucks
When I read messages it still shows it’s been unread. Like it’s a brand new message. So I constantly have new notifications that will never go away. This app is the worst app I’ve ever had to use and it’s been like that for years. Even when they revamped it, it sucked. Y’all have enough money to make a good app. So make one.
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Broken as always
The knot never puts any money in their apps or website. They just like the money we pay them. Ugh.
Doesn’t work
Seems to be about a 50/50 chance on whether an update completely breaks the app. Takes weeks or months to get it resolved, just to have the next update break it again. It’s completely unusable
Always broken
The app always broken. Now I just sent 5 duplicated messages to all my leads because it said that the messages were failed to send. And it always has been like this, never work properly.
Vendor
It's so frustrating, I spend so much money a month for it to not even work. I try to respond to my brides and it's saying “unable to send, try again” I've been trying for weeks. I updated the app and it's just a no. So unacceptable.
Wedding vendor
Just updated the app. And it still not working properly. This is ridiculous. I pay so much money for advertisement and i cannot manage anything from the phone app or even from web browser. I’ve contacted customer support a year ago and they told me that they working on it and after several updates still same issue.This is unacceptable.
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Improved app
I like it. Can you allow quick replies to be loaded and modified before sending ?
Also the line spacing is a little wonky from browser to app when using quick replies.
Also the line spacing is a little wonky from browser to app when using quick replies.
Error responding to inquiries within app after update
I do not like the new app layout and I am unable to respond to leads within the app
Currently Using
I have been trying to cancel my subscription and get ahold of my contact for DAYS. They are unresponsive, they do not listen, and my pages look terrible. I cannot edit them and I have expressed this and they still will not get back to me. I am the customer! I am paying you! Do not sign up with them. Biggest mistake I made and way too expensive.
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