Unprofessional & Irresponsible Service
Very disappointing experience. I had a delivery scheduled as per the confirmed time slot, but the order was not delivered even after waiting an extra 12+ hours and the entire day passing
What’s worse is that there was absolutely no update, no call, no message, and no accountability from their side. Delays can happen, but complete silence and lack of basic communication is unacceptable and highly unprofessional
This caused serious inconvenience, and the service was far from reliable. If you commit to a delivery slot, at least have the courtesy to inform customers about delays specially when you’re working in PHARMA INDUSTRY
What’s worse is that there was absolutely no update, no call, no message, and no accountability from their side. Delays can happen, but complete silence and lack of basic communication is unacceptable and highly unprofessional
This caused serious inconvenience, and the service was far from reliable. If you commit to a delivery slot, at least have the courtesy to inform customers about delays specially when you’re working in PHARMA INDUSTRY
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Extremely Disappointed with Wellness Forever’s Service
I had a terrible experience with the Wellness Forever app. They promise 2-hour delivery, but they completely failed to meet it. I called their customer care five times regarding my medication, even explaining that it was an emergency. Every single time, I was given the same response: We will assign a delivery person and you will receive your order.
But every time I followed up, I found out no delivery person had even been assigned.
Since the delivery was getting delayed for almost 13 hours and it was urgent, I requested them to change my order from delivery to pickup and shockingly, they refused to cancel the delivery fee. Why should I pay a delivery fee when I have to go and pick up the medicines myself due to their failure?
This experience was highly unprofessional, careless, and stressful — especially for something as sensitive as medications.
I strongly do NOT recommend this app for emergencies. They are unreliable and offer zero accountability.
But every time I followed up, I found out no delivery person had even been assigned.
Since the delivery was getting delayed for almost 13 hours and it was urgent, I requested them to change my order from delivery to pickup and shockingly, they refused to cancel the delivery fee. Why should I pay a delivery fee when I have to go and pick up the medicines myself due to their failure?
This experience was highly unprofessional, careless, and stressful — especially for something as sensitive as medications.
I strongly do NOT recommend this app for emergencies. They are unreliable and offer zero accountability.
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Worst customer service
Yesterday i ordered few medicines via app however i got the same medicines in their nearest store so i called your customer care via app and requested them to cancel my online order. They assured me that they have taken my request and same will be cancelled at earliest. After few hours i again called to cancel the order and this timw also they assured that same will cancelled shortly. But just now i have received courier from bluedarf having those medicines in it. This is utter nonsense and will complaint on every playform until i get my refund
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Do not trust on them
Very bed experience I ordered on 30th of September because it was showing that they will deliver in 2 hr so I ordered.
After ordered it was showing they will deliver by 1st October 11 PM. But I didn’t receive medicine so I called them so one of their senior person Mr. Akshay promised me that medicine will deliver by 2nd October 8PM. But again they failed to deliver medicine
After that they even not called me, I only called them then they told me sorry sir it will deliver next day and Mr. Aniket told me sir I will told to delivery team to deliver your order on priority and I will arrange a call from my team to you at 10AM to provide you the status but no call receive so I again called them and after 15 min of hold my call connected to senior person & that lady gives me the contact no of delivery agent.
And when I called them and ask so they told me sir just now I received the package for delivery,
Means they just lie to me on 1st & 2nd October.
And just before few min I got the medicine.
So I am suggesting to everyone don’t trust on wellness forever.
After ordered it was showing they will deliver by 1st October 11 PM. But I didn’t receive medicine so I called them so one of their senior person Mr. Akshay promised me that medicine will deliver by 2nd October 8PM. But again they failed to deliver medicine
After that they even not called me, I only called them then they told me sorry sir it will deliver next day and Mr. Aniket told me sir I will told to delivery team to deliver your order on priority and I will arrange a call from my team to you at 10AM to provide you the status but no call receive so I again called them and after 15 min of hold my call connected to senior person & that lady gives me the contact no of delivery agent.
And when I called them and ask so they told me sir just now I received the package for delivery,
Means they just lie to me on 1st & 2nd October.
And just before few min I got the medicine.
So I am suggesting to everyone don’t trust on wellness forever.
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⚠️ “Fake 2-Hour Promise – Wellness Forever Fails When You Need It Most”
Worst service ever! Wellness Forever is absolutely unreliable. They claim to deliver medicines within 2 hours, but not only did they fail to deliver on time, they didn’t deliver at all. No updates, no tracking, no proper customer support – just complete ignorance.
This is not a food order that can be delayed, this is medicine people depend on for their health. In a country where Blinkit and others deliver in 10 minutes, Wellness Forever can’t even stick to their own 2-hour promise. That’s pathetic.
If you value your health and time, avoid Wellness Forever. They are careless, unprofessional, and clearly don’t care about customers. Absolute disappointment!
This is not a food order that can be delayed, this is medicine people depend on for their health. In a country where Blinkit and others deliver in 10 minutes, Wellness Forever can’t even stick to their own 2-hour promise. That’s pathetic.
If you value your health and time, avoid Wellness Forever. They are careless, unprofessional, and clearly don’t care about customers. Absolute disappointment!
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Didn’t deliver the medicines also order is not cancelled my money is stuck now. App is Fraud it seem
I had ordered medicine for my mother and had created 2 orders with total cost ₹3400!
Its already been more than a day and my order is not delivered nor cancelled
I called customer support thrice they said they will cancel the order but it been so many hours both my orders are not cancelled. It is so frustrating to keep calling them again and again .
If the medicine would have been of lesser price it wouldn’t have been a big deal! Its a worst app to order medicines. Leave two hours at all, just don’t commit if you cannot deliver medicines.
Its already been more than a day and my order is not delivered nor cancelled
I called customer support thrice they said they will cancel the order but it been so many hours both my orders are not cancelled. It is so frustrating to keep calling them again and again .
If the medicine would have been of lesser price it wouldn’t have been a big deal! Its a worst app to order medicines. Leave two hours at all, just don’t commit if you cannot deliver medicines.
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Good
delivery time good 👍
Worst delivery experience
I am extremely disappointed with my recent experience with Wellness Forever. I placed an order six days ago, and it still has not been delivered. This delay is unacceptable, especially when compared to other services that deliver much faster. I expected better reliability and customer service.
I followed up with 6-7 customer care persons they all said that they are taking on priority but nothing happened. Unfortunately, this experience has been very frustrating, and I hope Wellness Forever takes steps to improve their delivery times and overall service.
I followed up with 6-7 customer care persons they all said that they are taking on priority but nothing happened. Unfortunately, this experience has been very frustrating, and I hope Wellness Forever takes steps to improve their delivery times and overall service.
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Waste of time…
A person orders medicines online knowing that they have yo pay extra money in name of handling charges and delivery charges in an emergency situation. There are platforms that deliver food, cosmetics, makeup , even electronics within 10 to 20 mins and then there’s this app that takes legit “forever “ yo deliver medications. I did call the customer care to get the order done on the priority basis not once not twice but thrice.
Just waste of time. A person can reach within city to provide these and not so called “wellness forever”
So disappointed by the service.
Just waste of time. A person can reach within city to provide these and not so called “wellness forever”
So disappointed by the service.
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Poor App Tech & Lack of Understanding how E-Commerce Works
I placed an order on 31st January that was supposed to be delivered on 2nd February. The delivery never happened, I never received an update about late delivery on the app. I had to call the customer care to understand the reason for delay. These guys don’t understand how e-comm tech works. The same thing happened while processing a return of a wrongfully delivered product. Wellness could still do a much better job at improving their online delivery business, but they have to get the fundamentals right. The customer needs to be given timely updates, to avoid high occupancy time of their own support team. Happy to shift to Netmeds and 1mg as I was originally using
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Pathetic service
I had ordered BP tablets emergency basis I’m getting call that the person can’t reach to my location despite me selecting delivery within 2 hours and making payment online they rescheduled for the next day without my consent and when I asked them who told to reschedule the person is arguing with me over the call and talking nuisanc. He is teaching me that what is emergency n what not? Is this the way wellness service provide? Pathetic experience I had and when I asked them to refund me they are not even giving me refund.
If you can’t treat your customers well you should probably close providing the service you are providing for the name sake. This is completely ridiculous.
If you can’t treat your customers well you should probably close providing the service you are providing for the name sake. This is completely ridiculous.
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Pathetic Delivery service
I always order from Wellness forever but 2-3 times I haven’t even got my delivery on the date its mentioned the time of the delivery is always wrong they don’t give any updates they keep on telling you to cancel the order and reorder if they have no products available but this is not my fault if the products are not available you should have not added my amount of tablets itself in the cart if its not available so I don’t think this app is anytime helpful and worth it it feels like I can waste my 1hour of time and go myself and buy the tablets from local medical store atleast they will let me know if its unavailable so they can order from other store and give me in next 1hour but this app doesn’t helps in emergencies whenever we need to buy tablets or health care in urgent bases it always delays now I ordered a day ago it was suppose to come in an hour still it has not delivered I’m texting on the next day 2hour delivery makes 24hour+delivery why you say you have 2hour delivery then!!
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Worst payment getaway experience.
I have been a Wellness Forever customer since a couple of years now. What started as a great initiative with their app launch and its services has now unfortunately boiled down to an inconvenient customer experience.
I have had an order placed yesterday for few medicines, through their Paytm payment getaway which is the only active transaction method they us; the amount was deducted and the order was not placed the items still in my shopping cart. I have had faced this similar issue ample of times and yet they even after complaining there’s no resolution to this inconvenience.
After reporting the incident on their customer support yesterday, the amount was promised to be reverted within 24hrs. It’s been over 12hrs now, contacted them again to check the status, now they have reset the timer again to more 24hrs for me to get the refund. What an absolute brilliant way to keep the customers in an inconvenient situation by delaying the refund process and expecting the customer to order again from their store and pay for the medicines.
Sadly, I have to now stop ordering from Wellness Forever and look out for more reliable alternatives.
I have had an order placed yesterday for few medicines, through their Paytm payment getaway which is the only active transaction method they us; the amount was deducted and the order was not placed the items still in my shopping cart. I have had faced this similar issue ample of times and yet they even after complaining there’s no resolution to this inconvenience.
After reporting the incident on their customer support yesterday, the amount was promised to be reverted within 24hrs. It’s been over 12hrs now, contacted them again to check the status, now they have reset the timer again to more 24hrs for me to get the refund. What an absolute brilliant way to keep the customers in an inconvenient situation by delaying the refund process and expecting the customer to order again from their store and pay for the medicines.
Sadly, I have to now stop ordering from Wellness Forever and look out for more reliable alternatives.
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Bad first experience
Ordered a item on 3 March the app committed to fullfil the item by 6 March however the team informs that the product is not available on 7th march which is extremely unprofessional and not reliable
Delayed Delivery
I have ordered multiple times from the app and rest assured every single time the delivery has been delayed by a minimum of atleast 5-7 hours. The customer care executive ate always clueless about why the order is delayed and the store has multiple reasons to justify their lethargy. Absolutely disgusting customer service for an app which is supposed to help people in need. SOS or emergency medicines are also delivered late despite calling the store immediately after placing the order and explaining the situation.
They would prefer a patient suffers in pain rather than call and inform of delayed delivery.
Kudos to such a horrendous customer service 👏👏👏
They would prefer a patient suffers in pain rather than call and inform of delayed delivery.
Kudos to such a horrendous customer service 👏👏👏
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Convenient and fast delivery
Need to improve their search bar, most people may be referencing image to buy a medicine or product and the current search doesn’t support preview unless we click on a search result. Also the pricing of stock can be different to what is enlisted on the app. Whenever there is increase in price the difference amount is collected from the customer on delivery. However if there is a difference to be paid to the customer, you won’t get it unless you inform this to their customer care!
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Exceptionally poor services and management
I gave it 1 star cause zero was not an option. I placed an order on 1st july and made the payment, the payment got debited but the order did not get placed. I enquired the next day and after 2 days the order was placed from their end. I received the order 7 days later only to find out that they did not updated the payment info on my order so now i was asked to make payment again. On calling customer care i was told to return the order and that the order will be re-delivered the next day. After 4 more days, no progress. Order had to be canceled. Now waiting for refund.
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Unsystematic and Linient behaviour
So I’d purchased from wellness couple of times and they usually deliver the medicines on the same and this time ordering from here was the only purpose to get the medicines early not minding the discounts where’s other companies do give 20-25%. Now this order took a day so I spoke to the executive - I asked her about the pickup too to which she said - * All the items are in warehouse not in our store*, so I spared a day now on the next morning when I was waiting for medicines nobody showed up and when again spoke to the executive she said one item is not available then I was talking and she hang up in between , so I called back and the other executive told me that two items are not available. 1. Inventory has to be updated it’s not customers look out. 2. Atleast dispatch the remaining items and make a refund for non available items. 3. Inform the customer atleast through a msg not every customer will try calling everyday 4. This is medicine not some fancy items kindly take this serious somebody is skipping their dose because of this irresponsible behaviour and unsystematic team. And to me I’m definitely deleting your application for such pathetic experience and it all seemed very unprofessional to me I seriously see it as a unprofessional way.
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Poor Service and Response on Delivery
3 times I have ordered the Product from the app, however While I check for the order status online after delay of delivery by 4-5hrs everytime they inform me that the product was not deliver to me and that product has been changed and new product is available, if you want we will reschedule the delivery within 2 hrs or refund will be processed in 24 Hrs.
Here I will add
1. if product was changed then why can’t you change / update the products in Your system inventory??
2. If you have not updated the product as revised and still you get the order then atlest have the courtesy to inform the customer immediately or in sometime that product is changed / re order the new product.
3. If you are doing the above and customer is willing to cancel the order without having customers fault you should refund immediately and don’t tell that it will take 24hrs.
I request to management team to look in to such issue and reframe your policy and team to give best service to the customer in this industry.
Here I will add
1. if product was changed then why can’t you change / update the products in Your system inventory??
2. If you have not updated the product as revised and still you get the order then atlest have the courtesy to inform the customer immediately or in sometime that product is changed / re order the new product.
3. If you are doing the above and customer is willing to cancel the order without having customers fault you should refund immediately and don’t tell that it will take 24hrs.
I request to management team to look in to such issue and reframe your policy and team to give best service to the customer in this industry.
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Unreliable
You may not receive your medicines on time. Even if you call them and explain the importance of a certain medicine in terms of timing or if it’s an SOS type of medicine and if they promise to send you the medicine, you can’t rely on them to deliver it on time. This is also the problem if you call your nearest Wellness Shop. For example, the one at DP road. The problem may be genuine- for example no stock of medicine or no person available for delivery. But in any case, they don’t communicate. The staff is not trained to act professionally in terms of delivery timing. Only if you are prepared to wait for 4 hours to a day, you may want to order via the app.
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