Fake application Extremely Disappointing Experience – Do Not Trust Wise With Your Hard-Earned Money!
I would strongly advise people to think twice before using Wise. My experience has been extremely frustrating and unacceptable.
I transferred a significant amount of money from Japan to India. Wise marked the transaction as “Payment Sent,” but the recipient never received the money. It has now been 5 days, and my money is still stuck somewhere with no proper resolution.
The worst part is their so-called customer service. Instead of taking responsibility, investigating the issue properly, or providing a clear solution, they simply keep giving unhelpful responses. When I raised a complaint, their response was essentially that they could not help and that I should pursue the matter legally.
Seriously? What is the point of using a money transfer service if, when something goes wrong, the company refuses to take responsibility and leaves customers to deal with the consequences themselves?
A financial service should provide security, transparency, accountability and reliable customer support. Wise has failed me on all these fronts.
My biggest concerns:
* Money marked as sent, but never received by the beneficiary.
* 5 days of waiting with no satisfactory resolution.
* No proper investigation or meaningful follow-up.
* Customer support that provides excuses instead of solutions.
* No clear commitment regarding when my money will be recovered or refunded.
I have lost confidence in this platform. The customer service experience has been particularly disappointing and feels completely useless when customers actually need help.
I do not recommend Wise. Transferring money should not turn into a stressful experience where you have to chase a company for your own hard-earned money. Until Wise improves its accountability and customer support, I would warn others to be extremely careful before trusting this application with their money.
A money transfer service is only as reliable as its ability to resolve problems. Wise has seriously disappointed me.
I transferred a significant amount of money from Japan to India. Wise marked the transaction as “Payment Sent,” but the recipient never received the money. It has now been 5 days, and my money is still stuck somewhere with no proper resolution.
The worst part is their so-called customer service. Instead of taking responsibility, investigating the issue properly, or providing a clear solution, they simply keep giving unhelpful responses. When I raised a complaint, their response was essentially that they could not help and that I should pursue the matter legally.
Seriously? What is the point of using a money transfer service if, when something goes wrong, the company refuses to take responsibility and leaves customers to deal with the consequences themselves?
A financial service should provide security, transparency, accountability and reliable customer support. Wise has failed me on all these fronts.
My biggest concerns:
* Money marked as sent, but never received by the beneficiary.
* 5 days of waiting with no satisfactory resolution.
* No proper investigation or meaningful follow-up.
* Customer support that provides excuses instead of solutions.
* No clear commitment regarding when my money will be recovered or refunded.
I have lost confidence in this platform. The customer service experience has been particularly disappointing and feels completely useless when customers actually need help.
I do not recommend Wise. Transferring money should not turn into a stressful experience where you have to chase a company for your own hard-earned money. Until Wise improves its accountability and customer support, I would warn others to be extremely careful before trusting this application with their money.
A money transfer service is only as reliable as its ability to resolve problems. Wise has seriously disappointed me.
Show more
Nnkotiyal
Response from developer
Hi there. We certainly understand how a situation like this can cause frustration. Please know it's never our intent to cause any distress to our customers. If the transfer hasn't arrived to the recipient in the intended timeframe we always recommend providing the bank with the transfer receipt. This can help them find the missing money. We'd be happy to take another look into this for you. For that please reach out to us at: https://wi.se/help, or send us a direct message on social media. -Wise
Serious competency issues with the developers at Wise
I have been complaining about the constant Wise updates. I just updated the app which showed that new update available "3 days ago." Ok, let's update it. This was in the morning. Now, it's 2:10 PM in the afternoon and now there you go. Yet another update labelled as "Today." Of course Wise claims it's all about security and new features and bug fixes and whatever else. You know, there are other banking and credit card apps in the app store. I myself use 3 different ones besides Wise and I can tell you they don't have 2-3 updates a week! One of them pushes an update out maybe once every six months or so. The other is maybe once every 1-2 months, sometimes more. This shows a serious competency issue with the Wise development team. A banking app that needs 2-3 updates a week because of security and bug fixes has a problem at the core. And this is an ongoing issue for YEARS. Just look at the version history. You know, you don't need to push out an update every time you discover a missing comma or period. The sad thing is that I can see layout bugs even now on the iPad which are STILL not fixed and there's no contact info to report them! Usually they check the layout on the phones but many goes un-noticed (and as a result not fixed) on the iPad. Whatever...
Update! Now it is 2:01 AM - about 12 hours after I wrote my review above - and here we go again. ANOTHER update!!! This is the 3rd update I have made to this app under a 24 hour period! This is seriously out of whack!!!
Update! Now it is 2:01 AM - about 12 hours after I wrote my review above - and here we go again. ANOTHER update!!! This is the 3rd update I have made to this app under a 24 hour period! This is seriously out of whack!!!
Show more
Nnutella_98
Response from developer
Thanks for sharing your feedback with us, and we're sad to hear the frequency of app updates has been frustrating. We roll out updates regularly to keep your data secure, patch bugs, and ensure the app runs reliably. A tip is to adjust your App Store settings to manage updates automatically in the background without interruptions. -Wise
Meilleur banque
Meilleur jusqu’à aujourd’hui aucun soucis et d’un coup suppression du compte sans
Explication sans possibilité d’aide possible on ne sait rien blocage on peut récupérer le peu qu’on a les sinon
Il ne vous laisse aucune porte de sortie ni d’explication méfiez vous 7 mois - 1 ans - 2 ans pour ma part j’approche de 2 ans wise et suppression inopinée sans explication pourtant utilisation simple compte secondaire déclarer en plus mes je ne reçois pas grand chose dessus c’était pas mon évasion fiscal Belgique mes surtout hein compte épargne quoi et bref suppression sans justificatif encore une fois toutes les banque ligne sont pareil méfiez fous de tous. Révolution, Deblock , WISE , Noelse , Shine , Qonto etc etc les gars je vous priviez aucune n’es fiable seulement les physique traditionnel dans vos pays respective sinon le reste maximum 1 ans et demi et fin début des complication en pro comme en particulier il vous invente des chose alors que vous êtes le meilleures des citoyen et sans justification il arrive à vous geler des compte et solde de toute une vie d’économie j’espère que ce message sera lue screenert et partager avan suppression de leur service
Explication sans possibilité d’aide possible on ne sait rien blocage on peut récupérer le peu qu’on a les sinon
Il ne vous laisse aucune porte de sortie ni d’explication méfiez vous 7 mois - 1 ans - 2 ans pour ma part j’approche de 2 ans wise et suppression inopinée sans explication pourtant utilisation simple compte secondaire déclarer en plus mes je ne reçois pas grand chose dessus c’était pas mon évasion fiscal Belgique mes surtout hein compte épargne quoi et bref suppression sans justificatif encore une fois toutes les banque ligne sont pareil méfiez fous de tous. Révolution, Deblock , WISE , Noelse , Shine , Qonto etc etc les gars je vous priviez aucune n’es fiable seulement les physique traditionnel dans vos pays respective sinon le reste maximum 1 ans et demi et fin début des complication en pro comme en particulier il vous invente des chose alors que vous êtes le meilleures des citoyen et sans justification il arrive à vous geler des compte et solde de toute une vie d’économie j’espère que ce message sera lue screenert et partager avan suppression de leur service
Show more
@@mehdi74
Warning
I’ve been using the Wise card and money for over 7 years and found it excellent. Until this year. Having and Australian account, just spending over 6 weeks in Europe, suddenly my card was not accepted! Had over €3,000 locked in and available. The issue is the daily and monthly limits that you can change easily within your account (so I thought) The daily limit can be changed and is activated the next day, but the monthly limit cannot be changed until the END of the month. So my monthly limit was set at AUD 10,000 and I thought that when I reach that limit, I could just increase it within a day. Contacted the Wise people and got an answer that they could NOT override the Settings, so, for a period of 9 days in October 2026 and the €3000 are locked in and available only on 1st of November.
Luckily I’ve got other debit cards available, but people should watch out for this little anomaly and the Wise people should correct this anomaly.
Luckily I’ve got other debit cards available, but people should watch out for this little anomaly and the Wise people should correct this anomaly.
Show more
K1Kavon 135
So far perfect.
Just started using TransferWise this week and successfully sent my first transfer from Asia to the United States. The exchange rate was as advertised. And the app kept me informed at each step. The service is cheaper than any other bank I have used in my 30 years living outside the country. And the app seems quite intuitive and easy to negotiate. Update: I have used TransferWise for just over a year now and it’s great. I had only one misstep. A person at my hometown bank refused to accept the transfer for some unknown reason. TransferWise notified me, politely, and asked me to check my details and resubmit the transfer again. I did and contacted my bank, which saw their error and apologized; so I resubmitted it with no problem.
Show more
MMMr. MailOnline
Response from developer
Hey, there! It's been our pleasure to help you out with your transfers, so here's to many more years to come 💚 As always, if you need any help or notice an issue, we're here for you: https://wi.se/help - Wise
