Wix Reviews: Is It Legit?

Customer Experience

Positive experience19.3% of reviews
Neutral11.8% of reviews
Negative experience68.9% of reviews

~ Based on 1,402 written reviews from the US App Store.

What users say about Wix

Is Wix Safe?

Wix - Website Builder appears safe based on user ratings. AppsHunter Safety Score for Wix is 92/100.

This assessment is based on 16,848 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.4% of ratings point to a safe experience
3.0% of ratings suggest some concerns
7.7% of ratings point to a risky experience

~ Based on 16,846 App Store ratings for Wix.

Is Wix Legit?

Wix - Website Builder appears to be a legitimate app. AppsHunter Legitimacy Score for Wix is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

YOUR APP SUCKS!!!

YOU CAN’T DO ANYTHING ON MOBILE!!!

Location of visitor missing

Since this recent update, we are no longer see a pop up notification from the mobile app to show the location of the visitor.

If the visitor remains on the page, and we go into the app, we can see their location so it’s clearly not being blocked by the visitors and there is a problem with Wix

New update is AWFUL

I’ve used Wix for a few years and it was very easy and user friendly. They’ve updated it and it is now over-complicated and many tasks like reducing the price of an item needs to be done from desktop which I don’t have. It is no longer a user friendly mobile app I’m afraid. I am considering leaving

Impossible to refund

Kept charging my account. I’ve spent over $300 unknowingly being charged because they make it so difficult to cancel anything on here. Such a scam.

Simple features still aren’t here

Still no copy button next to a customers phone number in their order screen. When I’m driving around the city delivering orders all day and have to text customers ETA’s frequently, it’s incredibly annoying to have to navigate into their profile and scroll all the way to the bottom and manually highlight and copy or memorize their number everytime. Please make things like this easier

Also, in “all products” the sort has almost no options. All my products are completely randomized with no option to sort them by “date created” or anything relevant. I have to dig thru hundreds of products and look carefully to be able to find my most recent products. This shouldn’t happen and it didn’t used to.

Also when editing variants of a product, the endless amount of “save”’s you have to click to get out, except it’s so tiny in the corner and sometimes they’re greyed out… products or updates frequently don’t even save. UI/UX nightmare still after 6+ years of using Wix they don’t seem to use their own app very much or these problems would have been addressed ages ago.
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Fantastic app and great security choices!

Great job on this app, especially implementing the “Sign in with Apple” option. It makes building websites a breeze, and I haven't run into a single issue.
As a suggestion for the web version, I highly recommend switching from reCAPTCHA v2 to Cloudflare Turnstile. ReCAPTCHA v2 is heavily outdated—even Google pushes for v3 now—and its audio challenges are prone to malicious script exploits that trigger false automated query errors. Cloudflare Turnstile provides a much better user experience with zero intrusive image boxes, distorted text, or broken audio, which drastically lowers user drop-off rates.
Kudos to the team on the website builder—it clearly took an immense amount of work!
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Difficulties

Very challenging using the new groups pages. Member pages still link to discontinued Forum and comments even from admin rwquire approval

Log in issues!

I have to uninstall and re-download the app every single day when I want to login every time I go to Login. I don’t get notifications when somebody sends me a message or ask about an inquiry. I don’t get anything. I can get it on my computer perfectly fine. The mobile app sucks. I have to continuously uninstall and re-downloaded every time I want to Login. I am on my phone more than I am on my computer so I get more done on my phone than my computer because I’m constantly on the go. This app is very inconvenient. Why am I paying for my website if I can’t even use the app!?
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👎

New update is complete rubbish app crashes everytime you try edit your products , and the way you put your products in is so hard and confusing , you now can’t link your product to your option of product please go back to to the last update because this one is horrible and is making me think of changing platforms of not resolved
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Completely useless

Completely useless app, it says you can’t edit unless you go to the website online so I do not see what is the purpose of this app besides to waste a download.

Fix now please

Bugs bugs bugs. Since last month I’ve been unable to duplicate an invoice change items within it as the save button disappears. So anything I edit just reverts back. It works on the computer but not the app. I’ve used this system for 2 plus years and never had this problem. Please sort asap.

Buggy

Every time I want to upload a blog post on my restaurant website it inconsistently loads. It always throws an error. Need to be fixed. Pc version is good just not phone

Nope

Use Wix on the web browser because this app is pointless.

App issues now

Ironically, since their last update four days ago, the app no longer works properly. I’m trying to invoice a client through my phone and I add a service to the invoice, I go back later that day to edit the invoice before I send it to the customer and when I click into the item I want to edit, for example, change the quantity from one to three, the “Save” button is no longer showing. Not sure what they did, but edits are no longer available through the app. Very annoyed as I can no longer invoice and bill my clients on the go. Now I need to wait until I get home to my desktop.
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Invoicing Issue

The way the invoice is currently structured on the mobile app, the “add to invoice” button disappears once you “add item” to product services. This is a major invoicing issue that I hope you will solve soon.

Scam

It’s just way of scamming step by step and don’t even publish website

Garbage

Buggy. Can’t add pics.

App doesn’t load

The app doesn’t load anything I’m stuck on the loading screen for so long and when it does it stays blank doesn’t show any info

Fraud!

You said I was buying a domain. You didn’t say that I had to pay hundreds of dollars a year for a site I don’t need to be able to use it.

Insane

I spent 3 hours designing an app in Spaces through the Wix app(because these people don’t let you do anything in one app) just for it to not save the site I’ve been working on. If I could sue for wasted time, I would. After hours of frustration with an already terrible app and then they go deleting what I’ve worked on, I’m never using a Wix product again
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