I used Wix for five years
And had a great experience but they rolled out Harmony AI too early and my homepage loads blank. They have given no timeline for a fix and I am left with zero sales until they do fix it. Even with a blank home page they also will not cancel and refund me. Do not use them anymore. Something broke and they are unwilling to fix it.
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Won’t open after new update!!
What’s going on? After the most recent updates. This app stopped working. It just won’t open at all!
Ripoff Renewals - Beware!
Wix lures you in with attractive starting offers, but they increase the price dramatically for renewals. This may be okay if you are getting value from their software, but if it renews while you are not paying attention, they offer no refunds even if you contact them immediately with the transaction. That’s what happened to me. I was not using a website I built two years ago and forgot to cancel it. When I saw the charge, I immediately contacted customer service (it was a huge sum). The website’s ai told me that they do not offer refunds on renewals, unlike almost any other company which has good customer service in such scenarios. To me, this says this company builds itself around tricking you into giving them more than you intend to and not refunding it. Beware!
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Used to be functional and reliable
This app used to be functional and reliable. Now, it doesn't pull any of your site info, at all, it just displays a message that says "something went wrong on our end". Because of that none of the features work. The app is completely useless.
Misleading
The platform has option to advertise through google ads. However, when you spend your money for ads the metrics in ads shows, for example, 200 clicks on your post but the metrics on post is 10 times lower. In other words WIX misleads their clients with Google ads like if it works perfectly but in reality their one metrics expose their rogue information
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