0 Stars if I could don’t recommend to anyone
Absolutely terrible experience — I would give 0 stars if I could.
I’ve tried to send money through WorldRemit twice, and BOTH times WorldRemit told me the money had been successfully sent and received, yet the recipient never received anything.
What makes it even worse is how they’ve handled it afterward. Instead of actually investigating where my money went, they keep sending me in circles, telling me to get more information from the recipient or have the recipient check with their bank. What exactly is the customer supposed to investigate? I paid WorldRemit to deliver the money. If you’re telling me the transfer was completed, then you should be able to show where the money went.
This has now been going on for around 5–6 MONTHS. I still have no refund, no proper resolution, and not even a meaningful follow-up. Every time I contact them, it feels like the entire process starts from the beginning again: “We need to check with the recipient’s bank.” Then I wait, nothing happens, I contact them again, and we go through the same thing all over again.
At this point I became so frustrated that I decided to close my account. Even that turned into a ridiculous experience. I was speaking to an agent through the WorldRemit app, and they told me I needed to be “logged in” to close my account. I’m literally messaging you from YOUR APP while logged into my account!
This is easily the worst experience I have ever had with a remittance company. When you are dealing with people’s money, especially money being sent to family or people who may actually need it, you cannot operate like this.
Two failed transfers, months of chasing them, no refund, no proper explanation, and practically zero customer service.
I would never recommend WorldRemit to anyone based on my experience. I no longer trust this company with my money. If a transfer goes wrong, be prepared to spend months chasing them while they pass the responsibility back to you instead of actually resolving the problem.
I’ve tried to send money through WorldRemit twice, and BOTH times WorldRemit told me the money had been successfully sent and received, yet the recipient never received anything.
What makes it even worse is how they’ve handled it afterward. Instead of actually investigating where my money went, they keep sending me in circles, telling me to get more information from the recipient or have the recipient check with their bank. What exactly is the customer supposed to investigate? I paid WorldRemit to deliver the money. If you’re telling me the transfer was completed, then you should be able to show where the money went.
This has now been going on for around 5–6 MONTHS. I still have no refund, no proper resolution, and not even a meaningful follow-up. Every time I contact them, it feels like the entire process starts from the beginning again: “We need to check with the recipient’s bank.” Then I wait, nothing happens, I contact them again, and we go through the same thing all over again.
At this point I became so frustrated that I decided to close my account. Even that turned into a ridiculous experience. I was speaking to an agent through the WorldRemit app, and they told me I needed to be “logged in” to close my account. I’m literally messaging you from YOUR APP while logged into my account!
This is easily the worst experience I have ever had with a remittance company. When you are dealing with people’s money, especially money being sent to family or people who may actually need it, you cannot operate like this.
Two failed transfers, months of chasing them, no refund, no proper explanation, and practically zero customer service.
I would never recommend WorldRemit to anyone based on my experience. I no longer trust this company with my money. If a transfer goes wrong, be prepared to spend months chasing them while they pass the responsibility back to you instead of actually resolving the problem.
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Verification code
Can you verify transactions with email.
This would help especially for people who travel internationally for work and still needs to send money globally. Email and f verification code would help a lot
This would help especially for people who travel internationally for work and still needs to send money globally. Email and f verification code would help a lot
Nyakawa
Good
Quick and straightforward international transfers
WorldRemit app is really easy to set up and use. Exchange rates and fees are shown clearly before confirming any transfer. My usual transfers arrive within minutes, and tracking is simple. It is my main app for sending money overseas to family.
Easy, quick and convenient
They are easy to use. Offered the no fees charge for first three times of use. Do reply to my request and trying to solve a problem when I approach them.
Unhappy
My account has been blocked for over four days now no one tells me why they keep telling me their review team is looking into it, but I received no updates
My honest opinion
You guys have a good rate ngl but it take long for the money to get to the recipient
Worst service
Waiting weeks, soon months for them to approve my documents, cant send money to my family, removing the app now
Processing
Always processing
Fantastic and quick
This app is phenomenal. Super quick for both sender and receivers. Good stuff.
Money Transfer
Helpful app to send money across when I’ve needed to for my son abroad.
addy
i was using this app since 2013 but hot very disappointed not get a prize in iphone 17 compilation
Never use this app
I would never recommend this app to anyone!!! 🤢 They are pathetically incompetent. What a terrible and ridiculous experience with this awful app.
There’s no option to give 0 stars, unfortunately.
This is because I tried to make a quick transaction, and it turned out to be the exact opposite.
Their customer service is terrible—they don’t solve anything or help you at all.
There’s no option to give 0 stars, unfortunately.
This is because I tried to make a quick transaction, and it turned out to be the exact opposite.
Their customer service is terrible—they don’t solve anything or help you at all.
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Beware on their Money holding scheme
This app will hold your money due to KYC (understandable) but after you complied they will hold your money until you forget it and they will not give any assurance whether they can still process the payment or do a refund to you. The agents via will say different things to you like you got most unfortunate circumstance that all banking error happened. Use the app but be vigilant and patient enough not to get frustrated. No proactive approach to customers you have to ask why is your payment is pending that’s the only time they will tell you what is going on!
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Sad
I needed to send money for a family emergency and it never made it. I began receiving emails that I needed to provide my social. After the fact that I already provided my social and my ID on the app. I believe that the agents that work for this company are scamming users. I am still working on getting my money back. They do not care about their users. It makes me very upset, knowing I should’ve used another app I still made the terrible decision to use this one. Never again, I do not recommend. Use BOSS
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Account deactivation
Deactivated my account for no reason. I barely use the app and only for emergencies, just found out they closed my account and didnt even provide a reason.
When World Remit requests verification documents
I find it extremely frustrating when trying to send pdf verification documents. I continually get the message that it was unable to upload. I have spent way way too much time trying to do this! I’m very unhappy about this!
The his company is busted
BE WARNED!
Do not use this company, it’s not delivering money to recipients.
Some time ago, I sent money to someone in extreme urgency, they did not deliver, then I sent again canceling the first transaction hoping I will get the refund back.
I never got the refund for cancelling the amount and on top even 2nd transaction was never delivered. When called they said they’ll look into it. Over a year I never got my money back.
You won’t see your money delivered and then you will be left with 1000 excuses.
Do not use this company, it’s not delivering money to recipients.
Some time ago, I sent money to someone in extreme urgency, they did not deliver, then I sent again canceling the first transaction hoping I will get the refund back.
I never got the refund for cancelling the amount and on top even 2nd transaction was never delivered. When called they said they’ll look into it. Over a year I never got my money back.
You won’t see your money delivered and then you will be left with 1000 excuses.
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Ms Mama Lee
Excellent
Fast and Reliable
I love this app no hustle money sending with higher currency exchange rates. I highly recommended. Must try!
