Disaster of an app
Lots of glitches, couldn’t finish processing. Learned after the fact that invoices have to be addressed to them. Avoid.
Promo Code REF9DN9W
Great app which works perfectly. For €5 bonus on first tax-free form validated you can use promo code REF9DN9W on the app.
偷用户包裹
法国仓库不是自持，是三方代管。仓库偷了我几万欧的商品，zapp明明知晓顾客在中国，故意说让顾客报警。不提供监控，对于仓库没有监管，丢了之后推卸责任不加强管理反而变本加厉偷，早点倒闭吧
Great app
So happy to have discovered this app, great way of saving money and time!
Very slow not even convenient
Currently I have been waiting over 12 weeks to receive the tax back. Zapptax cannot even confirm that they send my form to tax authorities or when it was sent. The shorter deadline is blatant lie and me and everyone else will confirm that it is more like 10-20 weeks or more. Getting a shop give you an invoice for zapptax adress is a nightmare if you are not fluent in French and can explain accountancy lingo.
Only plus is you get tiny bit more which personally I don’t think it is worth the headache or the wait.
My partner who used a more conventional method like Globalblue received his tax in 2 weeks. The difference in timescale is BIG. I will not use them again. If you decide to use them get ready for 3-5 months of waiting and customer service that copies and pastes the same message to you.
Only plus is you get tiny bit more which personally I don’t think it is worth the headache or the wait.
My partner who used a more conventional method like Globalblue received his tax in 2 weeks. The difference in timescale is BIG. I will not use them again. If you decide to use them get ready for 3-5 months of waiting and customer service that copies and pastes the same message to you.
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Refunds now works for Canadian credit card holders
Originally, after several months, Zapptax received our refund from the tax authorities. However, they then told us that the partner they were then using for credit card payments could not support refunds for Canadian and U.S. credit cards, which was the reason for my original one star bad review of the Zapptax app. A couple of months later, as indicated in the response to my original review, Zapptax told us that they were now trying out a new partner for credit card payments. It ultimately resulted in the refund to our credit card finally being processed, which is why I have since updated to three stars my review of the Zapptax app.
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Excellent service even on weekends
Thank you for processing my documents on a Saturday evening. Having these printouts ready before my early morning flight was a massive help.
Buggy, Slow, Worse than Alternative
What a pain. Buggy, slow, had to make multiple accounts and support wasn’t able to help. Ended up missing out on a refund. Glad only one store used this app because this is worse than when a store just processes things normally.
10 and a half weeks and still no refund
As the title says, I have been waiting over 10 weeks for a refund.
I am now on another trip and the Zapptax app won’t let me start a new trip because the last trip is still ‘open’ as the refund has not been paid. Unfortunately, I am in Brittany and the local retailers here are not big enough for Global Blue so it’s Zapptax or nothing. Apparently, it’s nothing for this trip.
I am now on another trip and the Zapptax app won’t let me start a new trip because the last trip is still ‘open’ as the refund has not been paid. Unfortunately, I am in Brittany and the local retailers here are not big enough for Global Blue so it’s Zapptax or nothing. Apparently, it’s nothing for this trip.
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So easy and reliable !
Zapptax is a very reliable VAT refund company ! I have been using it for 2 years and never had a problem. The app is really practical and well done. And if you have a question they answer really quickly. Sometimes it can be a while to get the refund because it is busy but it always come ! Totally recommend it !
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Refunds really not guaranteed for Canadian and U.S. credit card holders 😫
After several months, Zapptax finally received our refund from the tax authorities. However, they then told us that the partner they use for credit card payments could not support refunds for Canadian and U.S. credit cards. Even if they brag of supporting the refund method of our choice, they now ask us to enter our bank account information in the app. Would you provide it to them?
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No money back for months….
I tried to make the refunds easier by using the app while in France. Everything went fine at the airport and was accepted by customs. However it’s now almost 4 months later and I still have not seen my money back. I got an email that I need to attach a bank account since they can’t credit back to the card but still have not seen a dime.
Doing it the old fashioned detax way I got my money after a few weeks. There is no excuse and I think they are making money by not paying out your refund. BE AWARE
Doing it the old fashioned detax way I got my money after a few weeks. There is no excuse and I think they are making money by not paying out your refund. BE AWARE
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Bad experience
Very difficult to use never got refund.
Very inconvenient and not work
The shop doesn’t know to generate an invoice like the one described by this apps. I spent half hour to explain to the sales and eventually still got the invoice with my name and a tax refund form with my name with the apps address which is weird. I am not sure whether it works or not to proceed.
It is very confusing to people who shop in foreign countries and also the shops. It is better to use the traditional method using the tax refund form issued by shops. It is the most secure way to get back the refund.
I don’t recommend this apps.
It is very confusing to people who shop in foreign countries and also the shops. It is better to use the traditional method using the tax refund form issued by shops. It is the most secure way to get back the refund.
I don’t recommend this apps.
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Scammers
3 months later, after processing forms in Paris and receiving approval from customs and on the Zapptax app, I receive an email from Zapptax (at a sketchy email address). It states payment is ready, but they cannot credit my credit card and require my banking information. Would you give it to them?
Didn’t work
Barcode wouldn’t scan. Customs wanted paper. Go paper, at least then you have a back up if something goes wrong. Global Blue 100x better but not available in the same countries.
The best!
Super easy to use and incredibly efficient! The process was smooth from start to finish, and I got my tax refund without any hassle. Celine is so lovely and helpful — highly recommend this app!
Scam
Do not use them. They won’t refund you.
Where is my refund ?
After more than a month waiting I still didn’t get my refund. Online chat is useless repeating the same thing again again with the same stereotype message. You ll find so much better service elsewhere. Never use this poor service !
Quite useless
In almost every case they were unable to do anything
