Go to a spa!
I know it is tempting to try to get a massage in your home. Hire a private therapist who does that or go to a spa.
The therapists on this app are on this app because they aren’t good. They also don’t keep very much of the money so they don’t have to be good!
The therapists on this app are on this app because they aren’t good. They also don’t keep very much of the money so they don’t have to be good!
Tenore2283Fraudulent practices
The company activates membership and charges without any notice
Sexual Predators
Run away from this app
Left wanting…
We had scheduled two back to back 90m massages. Great communication on the front end to set up everything.
However the therapist arrived at our hotel, complained about finding parking and canceled. It took hours to get Zeel app support. I’m very disappointed and will be making other plans in the future. This was a real let down, first by the therapist and then not getting timely help or support.
Edit: I finally get a response over 3 WEEKS after the issue occurred despite a chat entry and an email from me asking for help??? There is no coming back from that long a wait asking for help and a resolution. Nope. We’re done.
However the therapist arrived at our hotel, complained about finding parking and canceled. It took hours to get Zeel app support. I’m very disappointed and will be making other plans in the future. This was a real let down, first by the therapist and then not getting timely help or support.
Edit: I finally get a response over 3 WEEKS after the issue occurred despite a chat entry and an email from me asking for help??? There is no coming back from that long a wait asking for help and a resolution. Nope. We’re done.
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Left wanting…
We had scheduled two back to back 90m massages. Great communication on the front end to set up everything.
However the therapist arrived at our hotel, complained about finding parking and canceled. It took hours to get Zeel app support. I’m very disappointed and will be making other plans in the future. This was a real let down, first by the therapist and then not getting timely help or support.
However the therapist arrived at our hotel, complained about finding parking and canceled. It took hours to get Zeel app support. I’m very disappointed and will be making other plans in the future. This was a real let down, first by the therapist and then not getting timely help or support.
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Cancellation policy
I’m very dissatisfied with this app’s cancellation policy. I request the same therapist every week, yet this time the app assigned me to someone I did not choose. I canceled seven minutes after booking—hours before the appointment—yet was still charged a $25 fee. It’s is unreasonable to penalize customers for canceling a session that was scheduled incorrectly by the platform. Users should be able to select their own therapist without being charged for correcting the app’s mistake.
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Overcharged
Do not recommend. I was a first time user so I had a welcome promo of $40. The appointment I first book was the wrong type of massage so I cancelled in less than 2 minutes to rebook. The $40 disappeared and I was charged an additional $47. I tried to chat with support with no success after waiting for over 45 minutes.
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Service is unreliable and support is frustrating
This service is awful. One of several times requesting services only to have them not deliver and hold a charge on my cc. Canceling my account and using other apps that are reliable and produce
Broken phone app and website with no customer service
The title says it all. Hopefully we get our money back!
Good, but
It would be much better if they provided an option to request 120 minutes. As of now, you have to mention it in your booking notes, and communicate with the therapist AFTER they have been assigned to ensure they can accommodate 120 minutes. When they can’t, you have to go through the whole process again. I can reach out to the people coordinating it to avoid this, but they tell you to message the therapist. It’s always so stressful to get 120 minutes. If they would provide that option initially, it would be much simpler. I’ve been a ZEEL member for years, and this has always been an issue. Ninety minutes is not enough for my body. I’m actually surprised they haven’t already provided those options.
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Scam
I had an appointment scheduled and cancelled 5 minutes after. I never received my refund and they stopped responding to me, blocked me from accessing my account, and if I tried reaching out numerous of times and no help.
Funds Held After Missed Appointment – Unacceptable Experience
I scheduled a massage through Zeel and confirmed with the therapist, but they never showed up. I waited, called multiple times, and even reached out personally—no response. Despite Zeel’s failure to deliver the service, my funds were still withdrawn on Friday.
It’s now several days later and the funds are still being held. When I contacted my bank, they confirmed Zeel is the one withholding the funds and must release them. If a therapist had actually completed the service, their payment would likely have already been processed and reduced by now. The fact that no service was provided, yet my money is tied up for days, feels intentional and deeply unprofessional.
To make matters worse, Zeel hasn’t offered any real remedy—not even a reschedule for Saturday or Sunday. This experience is not customer-centric and shows a troubling lack of urgency or care. I can’t recommend this app until they revise how they handle failed appointments and funds for services never received.
It’s now several days later and the funds are still being held. When I contacted my bank, they confirmed Zeel is the one withholding the funds and must release them. If a therapist had actually completed the service, their payment would likely have already been processed and reduced by now. The fact that no service was provided, yet my money is tied up for days, feels intentional and deeply unprofessional.
To make matters worse, Zeel hasn’t offered any real remedy—not even a reschedule for Saturday or Sunday. This experience is not customer-centric and shows a troubling lack of urgency or care. I can’t recommend this app until they revise how they handle failed appointments and funds for services never received.
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Horrible dishonest ripoff service
Auto charged me for a year without me knowing for over $3000. Won’t refund me. Also won’t let me use the credits without signing up for a new subscription which is criminal. So I can’t use the $3000 they charged me because I canceled my subscription. Do not trust this dishonest horrible company!
Scammed
Therapist confirmed then said they were running late then never showed but still charged me. I have emailed the help desk and after I emailed them they locked my account.
Horrible
Booked an appointment, he didn’t show up.
They said they’ll give me a complimentary massage the next day.
What do you know, they blocked my account. I can’t login and password reset doesn’t work.
When I try to call them from my number it doesn’t work, but any other number works.
Disgraceful
They said they’ll give me a complimentary massage the next day.
What do you know, they blocked my account. I can’t login and password reset doesn’t work.
When I try to call them from my number it doesn’t work, but any other number works.
Disgraceful
No show no communication
Booked a treatment, confirmed with a provider, and no one showed up and no one (provider or Zeel) contacted me. When I reached out to support, they told me I would not be charged for my cancellation. My cancellation? Clown show.
Undertrained Customer Service
My sister has ataxia and bad back pain. I wanted to set up an appointment for her but lying flat on the table was hard for her and painful.
The customer service agent first said yes to an alternative option of her sitting up. Then I got a follow up email saying no we can’t. I asked them to provide alternative suggestions to make it work. And got nothing. Radio silence.
Really bad communication. Super disappointing, especially knowing my sister’s condition I expected they’d care enough to make it work.
The customer service agent first said yes to an alternative option of her sitting up. Then I got a follow up email saying no we can’t. I asked them to provide alternative suggestions to make it work. And got nothing. Radio silence.
Really bad communication. Super disappointing, especially knowing my sister’s condition I expected they’d care enough to make it work.
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Refunds are difficult
Often appointments are not filled and it is difficult to get a refund. Support is super slow in responding which adds to the frustration.
Amazing Service
I’ve been using this app for over a year now and it has been a game changer. I book a massage once a month and the process is so easy and the massage therapists they vet are incredible and professional. I’ve had nothing but great experiences using this service and it’s great having the convenience of them coming to your home on your schedule. My husband got me a subscription as a gift and it’s honestly the best gift anyone has ever gotten me. Highly recommend!
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Live chat broken, app twitchy
Twice now the app has booked a massage for me when I selected my spouse at booking. I can only get a provider response about 1/4 attempts and the Live Chat feature in the help menu gives an error screen so you can’t contact anybody to fix it. The service is great when it functions correctly but it almost never does.
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