THINK TWICE, NOT WORTH IT
From the get go their app was a pain to use, I have an updated iOS and new iPhone. I had location on, and used their app. Yet I kept on getting messages that put on your location on and app when driving. I kept on doing that, when I told the chat on their app I kept getting the same ai responses no real responses. Later on I went into a different car and for some reason it got registered as my car ???? And I checked it put my rating “at risk” I was like ok the app again kept on sending me messages and saying put location on. I asked the zego customer service about this they said next time log it into the system. I said ok fine. I also at that time got a message that you need to improve your driving. Note that I was well within speed limits in all my driving and drove well within the safety recommendations. I told the app many times of this and every time they said no joke “have you put the app and phone in the correct place and positioning on your dashboard” I said yes and they said they will extend for 10 days and I was like ok, I kept on driving as normal yet NO CHANGE to the app. I kept on getting messages almost daily that improve or they will cancel, literally to the point of harassment. I messaged them many times and same ai response repeated (typical response to shift blame from their clearly faulty app to the consumer). I today got a message that the policy got cancelled and will end at 12. GOOD DAYS COMING, I am now changing my policy provider and I suggest everyone to re think about this provider. TRUST ME NOT WORTH THE HEADACHE. This is a genuine review over a long time I’ve used them. They can come back with their ai responses but the truth is the truth.
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Very bad experience
I have very bad experience app everytime not working it’s stock and I’m trying to get help with them but they cancel my insurance with out any fault
great
A nice app — I haven’t had any issues since I started using it, and I’m very satisfied with the insurance for the price I pay monthly. They did have a problem with the telematics regarding braking, but I can see it’s been fixed now.
I recommend it.
I recommend it.
Worst Insurance Company
This app is deeply flawed and unreliable. In my view, the driving data it collects would not stand up to proper scrutiny, yet it can still be used in ways that put customers at a disadvantage. I have to make sure my phone is perfectly flat and does not move at all while driving, otherwise the app wrongly detects erratic driving. I have complained about this several times, but it remains an ongoing issue and creates unnecessary hassle.
** And just for clarity, and because they like their AI, the app averages 30% poor reviews, from 1 - 2 stars. I think that tells you all you need to know **
To make matters worse, for many weeks the app has been unable to load my policy documents. That is a basic function customers should be able to rely on. Overall, this has been the worst insurance experience I have dealt with, and I will definitely not be renewing my policy.
** And just for clarity, and because they like their AI, the app averages 30% poor reviews, from 1 - 2 stars. I think that tells you all you need to know **
To make matters worse, for many weeks the app has been unable to load my policy documents. That is a basic function customers should be able to rely on. Overall, this has been the worst insurance experience I have dealt with, and I will definitely not be renewing my policy.
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Imy
Definitely recommend very professional company
This App is not fit for purpose
The telematics in this app are fundamentally flawed. It misinterprets any sudden phone movements "harsh braking." This could include pot holes and the phone sliding in the car. There is zero transparency on where these events occur, making it impossible to dispute. I am only two weeks into my new policy and received a text message with the threat of cancellation within 10 days to improve the rating, which is stressful and unfair. If you use this app, you’re at the mercy of a broken algorithm that could ruin your ability to get insured elsewhere.
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Overnight
I’m driving like a granny. Speed was improving. Break and braking was on green. Overnight speed and braking went down. Could be because the renew is getting closer???😅😅😅
App doesn’t work properly
My wife who’s driven for 23 years and is the most careful driver I know- concurrently uses DriveScore alongside Zego Sense. Gets Gold medal ratings on nearly all journeys on DriveScore. Just finished 12 months with the Admiral black box in the car, with similar excellent driver ratings. Zego Sense however threatens to remove her insurance unless she changes the way she drives. The app doesn’t work properly, and doesn’t show you individual journeys either - so they aren’t basing the claims off anything they can prove to you.
Stay away, and pay extra elsewhere
Really poor, and a waste of money.
Stay away, and pay extra elsewhere
Really poor, and a waste of money.
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Insurance increases
I’ve change my vehicle and they have increased my insurance and I ask why but they give me no response
Great aap
Amazing I use it like 3 year ago
WORST COMPANY EVER AVOID AT ALL COSTS!!!
Never ever ever go with this company they are absolutely shocking they treat costumers so so poor, the app is terrible and you can’t even speak to someone on the phone only AI in the live chat then when you try to approach them with your concerns of them constantly threatening to cancel your policy for absolutely no reason, they blank you or tell you they will have you an email sent out later in the day honestly SO SO BAD AVOID AVOID AVOID !!!!! I could go on all day about how TERRIBLY BAD this insurance company is!
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Not recommended
Very bad insurance,got insurance with Zego sense but not a month completed and they cancelled my insurance i was not at fault Zego sense was not recording my trips properly i inform them and talked to them 3,4 times but they didn’t resolved my problem but they cancelled my insurance and didn’t pay me back any money very very disappointed
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This app doesn’t track properly
The worst app it’s never tack what you doing , I don’t see my trips as I use to see with admiral and they cancel your policy if the ratings are bad, even if you drive carefully .. beware of using this company for car insurance
App doesn’t work
For last 3 weeks I’ve been getting score of 0 for a week haven’t driven the car but still getting 0. Today realised doesn’t matter how you drive as soon as new day start app is showing 0 for the day. Received a message to improve my score in 4 days or policy will be cancelled. There is no way I can improve the score when I’m getting score of 0 all the time even when I’m not driving. I am a good driver and don’t speed or brake sharply. Tried to speak to someone to resolve this issue but no one got back. The only way to contact is through live chat and for live chat you only can speak to ai agent so you are screwed. I wouldn’t recommend going for this company pay alittle more for insurance and avoid these guy at all costs. In 4 days my insurance will be cancelled for not driving the car. I will take legal action if this happens.
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WORST INSURANCE EVER
I wouldn’t even give them a 1 star if I could worst insurance company ever the app tracks everything incorrectly and they cancelled my policy out the blue for no reason and claimed I was doing bad driving please avoid this company at all cost and think twice before going with them
Poor
I really don’t get how they score but doesn’t track properly at all maybe would be better just having a black box on the car , am a “Sunday driver “ don’t speed don’t take risks at all and it’s still showing very poor driving , plus it doesn’t turn off when am in someone else’s car ! Am really not interested in getting points for vouchers if that’s why they rate you low just want to be insured so for me they can take the point system off
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Zego app
Most excellent app
Innacurate rubbish
This just does not work, does not accurately track and also doesn’t seem to understand that in wales some villages have 20mph speed limits that google maps doesn’t pick up, and I feel like this is making it impossible for me to get an accurate rating. Tried it on two different devices now and it’s just complete rubbish, Zego what the hell…. Please fix this!? It’s really not fair to be told I have to fix my driving score in the next 10 days, why not just fix your app first?? Looking for a different policy prover now, don’t get this AVOID at all costs.
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Rubbish tracking system and costumer support
I Cancelled in first two weeks - very frustrating experience
Mr
Amazing App and very accurate
