Pay the extra and go with someone else
Been with Zego for 5 months now , started off with the highest score of 15 , A month later it dropped to 8 with absolutely no difference in my driving .
Contacted Zego the app said it was driving breaks that knocked my score down even though I drive 20 mins to work and 20 mins back per day 🤷♂️
Contacted Zego they said it was my breaking not rest breaks that was causing my score to go down , which tells me the app is broke . How can you improve your driving if the app is giving you the wrong information ?
So another month goes by and my score drops to 4 and now it’s 0 and at risk .
Literally drive 40 mins a day 5 days a week , don’t speed , take risks and brake well in advance since I spoke to Zego but still getting an at risk score .
My advice to anyone thinking about going with Zego is to avoid at all costs it’s not worth all the stress and hassle . If you are going to have to get a black box to keep your insurance down go with someone that actually installs one and not rely on these with their broken app
Contacted Zego the app said it was driving breaks that knocked my score down even though I drive 20 mins to work and 20 mins back per day 🤷♂️
Contacted Zego they said it was my breaking not rest breaks that was causing my score to go down , which tells me the app is broke . How can you improve your driving if the app is giving you the wrong information ?
So another month goes by and my score drops to 4 and now it’s 0 and at risk .
Literally drive 40 mins a day 5 days a week , don’t speed , take risks and brake well in advance since I spoke to Zego but still getting an at risk score .
My advice to anyone thinking about going with Zego is to avoid at all costs it’s not worth all the stress and hassle . If you are going to have to get a black box to keep your insurance down go with someone that actually installs one and not rely on these with their broken app
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Didn’t Help When I Needed It
Unfortunately, I cannot recommend Zego based on my recent experience.
I have fully comprehensive insurance with breakdown cover. When I got a punctured tyre and contacted Zego for assistance, I was referred to Bastion for breakdown support.
Bastion asked me to upload my Vehicle Insurance Certificate and Breakdown Policy Schedule. I uploaded the documents available to me, but they confirmed that while the Vehicle Insurance Certificate was accepted, they specifically required a Breakdown Policy Schedule.
However, when I checked the Zego app, there was no Breakdown Policy Schedule available. Instead, the policy section displayed an error: “We’re sorry, we ran into an issue loading this page.”
I contacted Zego through live chat at around 6pm, but was told that their live chat operates from 9am–5pm Monday to Friday and that I would need to contact them the following day. The chat was then ended, leaving me without assistance despite having breakdown cover.
I understand that procedures and documentation are necessary, but I was disappointed that there was no practical solution or emergency support available when I actually needed it. I hope Zego reviews this process so customers with breakdown cover can receive assistance when they need it most.
I have fully comprehensive insurance with breakdown cover. When I got a punctured tyre and contacted Zego for assistance, I was referred to Bastion for breakdown support.
Bastion asked me to upload my Vehicle Insurance Certificate and Breakdown Policy Schedule. I uploaded the documents available to me, but they confirmed that while the Vehicle Insurance Certificate was accepted, they specifically required a Breakdown Policy Schedule.
However, when I checked the Zego app, there was no Breakdown Policy Schedule available. Instead, the policy section displayed an error: “We’re sorry, we ran into an issue loading this page.”
I contacted Zego through live chat at around 6pm, but was told that their live chat operates from 9am–5pm Monday to Friday and that I would need to contact them the following day. The chat was then ended, leaving me without assistance despite having breakdown cover.
I understand that procedures and documentation are necessary, but I was disappointed that there was no practical solution or emergency support available when I actually needed it. I hope Zego reviews this process so customers with breakdown cover can receive assistance when they need it most.
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Most terrible customer service
Terrible customer service if you will stuck in claims or even in anything where you need to talk to them they will never call you they have no service to attend the call . They will ask you to message and then u will wait for hours to get reply. Dont get stuck with them …
Terrible service
Will never use this insurance provider again mistake after mistake cost me £1,800 on my vehicle then to top it all off they attempted to take a premium at the end worst insurance company i have ever had the displeasure of dealing woth
Insurance
Really good company and it’s all through an app
Mirza
I think u guys fix divice in
Car
Car
If you have alternative transport options, the app may not be for you
The insurance price may be competitive, but think carefully before choosing Zego Sense if you regularly use a motorcycle or other forms of transport alongside your car.
In my real-world experience, the app repeatedly recorded motorcycle journeys as car journeys, resulting in an extremely poor driving score and even a warning that my policy could be cancelled. Once I asked the backend team to remove the motorcycle trips, my score returned to a good level.
If you have more than one way of getting around, be prepared for the ongoing admin of checking and correcting your trips. It may work well for drivers who only ever use one vehicle, but my proven experience has been that the app cannot distinguish between vehicles (even though they’ll insist it can).
In my real-world experience, the app repeatedly recorded motorcycle journeys as car journeys, resulting in an extremely poor driving score and even a warning that my policy could be cancelled. Once I asked the backend team to remove the motorcycle trips, my score returned to a good level.
If you have more than one way of getting around, be prepared for the ongoing admin of checking and correcting your trips. It may work well for drivers who only ever use one vehicle, but my proven experience has been that the app cannot distinguish between vehicles (even though they’ll insist it can).
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Safer Driving
This App in the 1st week has helped me more assertive driver to improve my driving skills. Really Pleased with the support it’s offering
Stealing money from accounts.Unprofessional and poor service
I regret that I have been a part of thus company. The customer support is only in the words as they take ages to respond. If they transfer the call to any other department then forget about it . They stole money from account without a notice and when i try to talk to them no satisfactory response but waste of time . Response time is unimaginable. Done with this company
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Very easy to use
Good
Confused
Don’t understand your rating methodology on the app,
You guys make assumptions and grade everyone low probably so u can increase the premium next year
Also everyone has rated 1 star how u have 4+ star rating
You guys make assumptions and grade everyone low probably so u can increase the premium next year
Also everyone has rated 1 star how u have 4+ star rating
Great job
Great app great cover lovely and easy..
Excellent
It’s really helpful to make a safe driving
Mnisar
my car speed lower shows me my car speeds higher 😭
Zego is a very good platform.*****
Zego is a very good platform. The app is easy to use, and the insurance service has been reliable. Thank you for your support. I have one request: if possible, please try to make the insurance prices a little lower for delivery riders. That would help many people. Thank you!
Helpful service
I spoke to Jordan, he arranged my insurance with ZEGO and explained the process with clarity and was very helpful.
THINK TWICE, NOT WORTH IT
From the get go their app was a pain to use, I have an updated iOS and new iPhone. I had location on, and used their app. Yet I kept on getting messages that put on your location on and app when driving. I kept on doing that, when I told the chat on their app I kept getting the same ai responses no real responses. Later on I went into a different car and for some reason it got registered as my car ???? And I checked it put my rating “at risk” I was like ok the app again kept on sending me messages and saying put location on. I asked the zego customer service about this they said next time log it into the system. I said ok fine. I also at that time got a message that you need to improve your driving. Note that I was well within speed limits in all my driving and drove well within the safety recommendations. I told the app many times of this and every time they said no joke “have you put the app and phone in the correct place and positioning on your dashboard” I said yes and they said they will extend for 10 days and I was like ok, I kept on driving as normal yet NO CHANGE to the app. I kept on getting messages almost daily that improve or they will cancel, literally to the point of harassment. I messaged them many times and same ai response repeated (typical response to shift blame from their clearly faulty app to the consumer). I today got a message that the policy got cancelled and will end at 12. GOOD DAYS COMING, I am now changing my policy provider and I suggest everyone to re think about this provider. TRUST ME NOT WORTH THE HEADACHE. This is a genuine review over a long time I’ve used them. They can come back with their ai responses but the truth is the truth.
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Top app
Zigo was most value for me , easy to use and peace of mind when driving. Highly recommended
Useless app
Took van insurance out, when trying to access my policy i keep getting an error page, i spoke to a robot for an hour couldn’t resolve. Absolute useless do not go with this company waste of time
Avoid
It’s the most inaccurate app for insurance I’ve ever used. Customer service are useless too and nothing can ever be resolved. I’d avoid this company unless you absolutely feel you have no choice. I can’t wait to finish the policy to never return again.
