Consistent quality
Response from developer
Thank you for your review! We try our best to provide a memorable shopping experience, and we're so happy to hear that we achieved it!
Stylish
Response from developer
Thank you for your review! We're glad you found us!
App is Completely Useless
I have downloaded the Zenni app onto an iPhone 13, and iPhone 15 and my iPad and all of them encounter errors that render the feature unusable. This has been ongoing for over a year. No troubleshooting or support is provided. It is not an issue with permissions or devices because the app is able to perform the facial measurements without problem.
I guess it’s been a good run with Zenni and it’s time to find another company that provides working technology.
Response from developer
Thank you for your review and for being a loyal member of the Zenni family since 2007. We truly appreciate your long-standing trust in us over the years, and we understand how important a working virtual try-on feature is when choosing your frames. We would love to look into these app performance errors with you and help get this resolved. Please feel free to reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, through chat on our website, or on social media with your device details and account information so we can assist you directly.
My order
Response from developer
Thank you for the wonderful feedback! We're delighted to hear that our customer advocate took great care of you and provided exceptional, patient assistance. We'll be sure to pass along your compliments to our advocate!
