No good
Hood won’t connect to the internet (WiFi) though the app. Don’t know if it’s the hood or the app, but either way, if you can’t connect the hood to the internet none of the remote features will work. It’s basically a manual hood.
Junk
They sell the app as a feature but it hasn’t worked. Every time we try to use it you need to reset the password.
Does not even open
This has to be the worst appliance app ever. The blue tooth was always spotty and would just disconnect randomly. Now the app won’t even stay open. I think this Zephyr way of doing a money grab so you have to buy their hub.
Terrible app
The main downside is that you can only add 1 unit into app. I have 2 hoods and for the 2nd I gotta create separate account. So annoying.
And then the app is keep crashing. I would never buy any of their product again.
And then the app is keep crashing. I would never buy any of their product again.
App Crashes!
This app constantly crashes. It has been this way for months.
Nice workaround when it worked…
The normal remote rarely works, so the app was a convenient way to get around it. Unfortunately, the app has been crashing for a long time - hopefully zephyr can get its team to keep the app up to date. Not sure how they expect people to function their hoods otherwise.
Doesn’t work
App no longer works and won’t open on the current version of IOS. Was always a bit clunky, but Zephyr doesn’t appear to support the app.
Completely unreliable
Constantly loses pairing with Alexa and needs to be reconnected, despite being in the same room as a solid wifi connection. And the app itself just crashes on startup now, even after rebooting my phone.
Crashes on Open
App now dies/crashes as soon as it opens on iPhone 17 Pro.
It Working Anymore
With newer versions of iOS, this app won’t even load anymore. Worked only sporadically before. Now nothing. Gee, thanks Zephyr!!! Thanks for thinking of the consumers of your product. Pro-Sumer good, with a sub-consumer app. Would give zero stars if posssible.
App used to work
With recent iOS updates, the app no longer opens so I cannot use the app to turn the fan off or set the 10-min timer to turn off. I found that feature very helpful as I would keep the fan going after high-heat cooking to remove all cooking odors from the kitchen.
Terrible
Constantly disconnects and now the app won’t even open at all.
Disaster app
This app doesn’t work at all now. TheZephyr hood I purchased is an in ceiling unit and I cannot warn others enough about the shoddy tech and terrible product quality. The remote doesn’t work and now this app is non functioning. I will take this review down if they just fix it properly but right now my strong advice is don’t listen to the sales or support people - the product just doesn’t work.
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No iOS 26 support
App crashes on iOS 26. Won’t work. Get with the times, Zephyr!
Crashes
Does not function properly on latest ios
Crashes immediately on iOS26
App no longer works after iOS 26 update
WiFi features do not work
Bought a new Zephyr range hood a few years ago. It was missing the board that required WiFi functionality. I reached out to customer service who sent it. After I installed the board, the WiFi features worked once or twice the stopped working afterward. The app constantly crashes on iOS 26, iPhone 15 Pro Max.
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Your app keeps crashing!
The app crashed and won’t even open! End of story!
But I’ll also second all these other comments about the hood losing connectivity…not to mention the fact that you have to sign in over and over again whenever you want to use it. Oh, and a yellow font? Who uses an impossible to see yellow font on the login screen?
But I’ll also second all these other comments about the hood losing connectivity…not to mention the fact that you have to sign in over and over again whenever you want to use it. Oh, and a yellow font? Who uses an impossible to see yellow font on the login screen?
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Terrible app
When are you going
to update this app?!?
to update this app?!?
Zero Stars
Scan the QR code right, entered installed date/purchase date but does not connect after pressing the “fan” &”light” button at the same time. Garbage app!!!!! Extremely disappointing for this expensive ceiling flushed installed fan. To add, they send another board for the unit but really doesn’t work still. Just like the other reviews.
Zephyr needs to invest in a good hardware specialist and good software specialist for the WiFi-Bluetooth system of the Lux Connect!!!!
Zephyr needs to invest in a good hardware specialist and good software specialist for the WiFi-Bluetooth system of the Lux Connect!!!!
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