App - not that easy
App is not intuitive. Challenging to pull up washes purchases. Not a fan of requiring always allowing location in order to use. Won’t be prevailing more washes from zips
Confusing
How do I redeem points? Clicked every link! Please make it make sense!!
App
This app is really bad. Had to open and close it 3 times before I was even able to get it activated. Timed out when scrolling through the list of cities in my state. Wish my city started with an A. Hope it works better at the actual car wash!
Horrible
Never have I had a company been soooooo unbelievably baffled at their own process. You advertise family plans EVERYWHERE and cannot figure out how to add a vehicle to an existing account.
At least ten emails back and forth with customer service -over the course of a week- to be told they can’t figure it out, AND then today, I just had to back out of the queue at the Woodstock location after getting even less help there.
Do you just not train anyone?
This is a franchisor management problem, not an employee(s) issue. I could get a mortgage easier AND FASTER.
Absolutely unbelievable….
May be a first world problem, but doesn’t make it any less aggravating.
On top of that, stuff is always broken at the location near me… a quarter of the vacs don’t work on any given day and I was told during my last wash that they don’t “pre-wash or spray” because it screws up the water chemistry. Really?
😕
At least ten emails back and forth with customer service -over the course of a week- to be told they can’t figure it out, AND then today, I just had to back out of the queue at the Woodstock location after getting even less help there.
Do you just not train anyone?
This is a franchisor management problem, not an employee(s) issue. I could get a mortgage easier AND FASTER.
Absolutely unbelievable….
May be a first world problem, but doesn’t make it any less aggravating.
On top of that, stuff is always broken at the location near me… a quarter of the vacs don’t work on any given day and I was told during my last wash that they don’t “pre-wash or spray” because it screws up the water chemistry. Really?
😕
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New reward system is terrible
Loved the simple old rewards where I could spin for points and get a free car wash. Now the system locks those options and is way too complicated. Will not use this app to shop other brands
How to find……
All I want to do is redeem rewards points for a wash for my daughter’s car. Why is this so difficult? Games? Rewards for other companies? Ridiculous.
Terrible new reward system poor communication
You can’t buy additional washes with your points.
You have to use your reward points for only 6% off different brands.
Whenever you reach out via email they never respond.
You have to use your reward points for only 6% off different brands.
Whenever you reach out via email they never respond.
App Change
The app is horrible! Hard to navigate and not user friendly. Why all the other items on when you go to use your points. Also, upped points for basic carwash!!!!! Why?
“Upgraded” App is a Downgrade
Why the change? Used to be simple to use, but now very cluttered and confusing. There is so much stuff added that has nothing to do with Zips at all. It appears that I may have accidental wasted my points trying to use it how I did previously because it is showing that I used the reward wash that I purchased it when I didn’t use it. Ugh.
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Update made everything bad
Not sure what happened, because I used to like the Zips Car Wash app. But I guess there was an update or something, and now I can’t use my points. I have been a member of Zips and I have had the app for a long time. Never had issues like this before.
Vacuum availability
Only 2 or 3 vacuums available are making it a bit difficult specially if you are in a rush… people just park without using the ones available
Terrible
Terrible. Cancelled do to moving and they keep charging 😡
Easy to use
Love the rewards
New points system is bad
Took away base level washes from pts users. Very sad. May cancel because of this.
False advertisement!! NO FREE Wash with download. Don’t Download! They only want your personal info!
Downloaded the app for a free wash as a new member, signed up gave all my information and NO FREE wash to redeem! For help? Options are open a ticket, send an email or call. Called the number provided and what a surprise! Not available. I’m tired of these tricks, promising things just to get all your personal data, phone number, email address and your location. Why as a “guest account” do they ask for vehicle details including year, make and model, color and my tag? Not a member why do they need that? Don’t share your life with scams like this! God knows who they sell your information to.
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Difficult
I’ve had this app for a couple of years now, and I find it more increasingly difficult to use. Also, they “upgraded” their rewards, and I’ve recently got rid of using points for free car washes, instead you only use points to get discounts. Also, except for getting a wash it’s impossible to get points because their “spin to win”never lets you have any points.
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New rewards are trash
Was nice to be able to get a free wash once in awhile now it’s all garbage in there.
Terrible
I can’t sign in no mater what I do!
Can’t redeem rewards
This app has been updated and now I can’t redeem my rewards. They keep saying they are going to fix it, but it’s been days now
Rewards don’t work
The mobile app doesn’t work for cashing in reward points. The technician and I both tried for 20 minutes to activate a premier wash from the app with no success. The line behind me backed up to the point I just went ahead and paid the $30.
