Useless Customer Service
I recently ordered from Zivame two times but for both times the order is not marked as delivered for which I have to contact customer service for returning the order. The customer service is not proactive and asks us to wait for certain duration like 48-72hours , but in that time frame no action is taken from customer service. Then we have to contact again and explain the issue all over again
Show more
Zivame is a Total Scam!!! No Transparency, Horrible Refund Experience!!!
I had an extremely disappointing experience with Zivame. They advertise huge discounts to attract customers, but the real trouble begins when you need a refund or exchange due to size issues. During my refund process, they created endless problems and refused to refund the full amount.
There is absolutely no transparency regarding the deductions they make or the amount that is actually refunded. The invoice they send is just a sticker pasted on the box, which gets damaged when the package is opened. Later, they claim that it’s the customer’s fault for not keeping the invoice intact.
Their customer service is pathetic!!! they kept disconnecting my calls multiple times. Only after I raised my voice and firmly explained that the refund amount was incorrect, did they finally admit that around ₹500 was still pending to be refunded. Before that, they kept insisting that no additional refund was due, even blaming me for not “understanding” their explanation.
It’s shocking how a brand like Zivame can operate with such misleading practices. They lack basic professionalism and honesty. This whole experience felt like a scam, and I would strongly advise others to be careful before ordering from them.
There is absolutely no transparency regarding the deductions they make or the amount that is actually refunded. The invoice they send is just a sticker pasted on the box, which gets damaged when the package is opened. Later, they claim that it’s the customer’s fault for not keeping the invoice intact.
Their customer service is pathetic!!! they kept disconnecting my calls multiple times. Only after I raised my voice and firmly explained that the refund amount was incorrect, did they finally admit that around ₹500 was still pending to be refunded. Before that, they kept insisting that no additional refund was due, even blaming me for not “understanding” their explanation.
It’s shocking how a brand like Zivame can operate with such misleading practices. They lack basic professionalism and honesty. This whole experience felt like a scam, and I would strongly advise others to be careful before ordering from them.
Show more
Needs Serious Improvement in Customer Support
My experience with Zivame has been quite disappointing. I received my order, but the status wasn’t updated for days, which made it difficult to place a return. When I finally managed to request a return, both items were picked up but refund was processed for only one. On top of that, instead of resolving the issue, one of my other orders was cancelled unnecessarily.
The products are decent, but the order management, status updates, and refund process are very frustrating. I really hope Zivame improves its customer support and backend systems, otherwise shopping here becomes more stressful than convenient.
The products are decent, but the order management, status updates, and refund process are very frustrating. I really hope Zivame improves its customer support and backend systems, otherwise shopping here becomes more stressful than convenient.
Show more
Pathetic
Zivame used to be so good a few years back, but now it’s getting worse by the day. The deliveries keep getting delayed, they cancel items without any intimation, send out wrong items and what not. Sometime, they won’t even ship the items past the delivery timelines. In a time when people are ensuring quick deliveries, their deliveries take over weeks. They even have issues with their zcoins, where the balance disappears automatically.
Too many misses can’t be a coincidence. Either they are having hard time managing the business, or the business is doing so bad that they don’t bother and let some fresh graduates run it for experience
Too many misses can’t be a coincidence. Either they are having hard time managing the business, or the business is doing so bad that they don’t bother and let some fresh graduates run it for experience
Show more
Worst experience
One of the worst shopping experiences I've had. Most products are always out of stock — 9 out of 10 times you won’t find your size or color available. And even if by chance you manage to place an order, it gets canceled after 4–5 days with the excuse that the item is out of stock. Are you serious? The payment is already made, and then you cancel it after days of waiting?
On top of that, sometimes the products they do deliver are extremely old — manufactured 2 to 3 years ago! That’s unacceptable, especially for personal wear items. Totally disappointed with the service and reliability of this platform. Would not recommend.
On top of that, sometimes the products they do deliver are extremely old — manufactured 2 to 3 years ago! That’s unacceptable, especially for personal wear items. Totally disappointed with the service and reliability of this platform. Would not recommend.
Show more
Refund
I placed my order with exchange due to size issues and beleive what the size which was smaller than the one I ordered.. Hence I decided to return it by selecting my bank account refund option.. buttt the great zivame app it did not accept the bank details n now its been a month no refund.. worst customer service sitting over call they will just try to disconnect the call either directly or by saying 10-15 days 72hrs, 48 hrs.. n the worst part when I logged in this ghatiya app it asked only for my number no email address so the email address was added by the ai out of nowhere so they cannot send me a link for refund as email address cannot be edited in this worst app... I don't want to use this app anymore however i thought of getting the refund i zcash for this also i was given a TALLAAA saying 24-48hrs i mean seriously what the hell are these calling agents doing!!!!! Pathetic whenever i call i ask them is there any request you can see in my profile.. they say no maam.. n guess what sometimes call gets connected to same agent n they just disconnects the call without saying anything just like thatttt.. worstttt appppp everrrrrrr.. they sayyyy no supervisor is ever available to talk my goodness ye kis trh ka app h no editing option no sups available no resolution available wrst customer service agents allll worst
Show more
Worst app
When ever multiple products order in sale , after the payment completed and waiting for delivery at-least two items will be out of stock , they never shown out of stock report while selecting the product, and they simply mentioned that amount will be reflected in Z coins , after huge waiting for z coins , and call to customer team , they said payment not completed for the product or amount reflected in upi account which was not received by the way , so those who want to install this app it’s waste of time and money no proper customer support , items not delivered in time , always the ordered items will be out of stock , for refund amount we need to submit our bank statement s and waiting like a dog , so don’t waste your time on purchase items in this app
Show more
Terrible Customer Service
Don’t use zivame at all. It’s such a useless app. I have ordered from Zivame and made a return. They converted my money into zcoins and then said my zcoins got expired like how can someone’s money can expire. I can’t even get that money back in my bank account. I am contacting them from 1 month and their team is giving the same answer that wait for 5-10 working days and you will get your money back. Till now I have not received anything back. You can’t get in touch with any senior. It’s such a waste of time and money. Not helpful at all. Stay away from buying from this app.
Show more
Worst Service
I ordered lingerie from here and due to some reasons placed a return request 1 month ago. But they are delaying it for so long and still the parcel is with me..Now they are asking me to send the parcel via courier..This is the worst experience of mine with Zivame. Since I have been shopping from this app for last 5 years, but the service now they are providing is poor..
I would suggest you all to think before ordering because if you place a return request, both your time and money will get stuck just as mine..
I would suggest you all to think before ordering because if you place a return request, both your time and money will get stuck just as mine..
Show more
Excellent service 💃🏻
I don't know why people gave Zivame such poor ratings. After seeing those reviews, I almost lost hope, but I placed an order to try it out. Seriously, delivery was super fast compared to my other trusted shopping apps. Clothes arrived properly in correct size and quality. Worth every single penny✅✅. Definitely try it out, I promise it will be worth it 💯!
Show more
Got missing items but they did not respond
I am regular customer of zivame and am very much happy with their service but after 4 years of being happy customer last time i met with a problem which they have denied and did not help me, i order in bulk every time and this time also I ordered in bulk but i have got 3 items missing so I reported them and they did just ignore me and i had to call them many times to get updates and also i cant log in since 1 month i also raise separate complaint 1 month back still did not get any response i called them and asked them stills did not get any help also i had to order from website and they did not get through phone pe app for online payment then i was kind of forced to place order with COD with extra 29 rupees. So 1 star still doesn’t deserve
Show more
Very bad approach of the team
Please do not buy extra goods as when you return them they will convert your money into Zcash and if you don’t use that money on time, you will never be able to log in after few months. This is a very big trap and after several call different representatives will connect with you. You have to repeat your problem several times. They will tell you to wait for 72 hours after which also the problem and the glitch of logging in is not solved. In this way I have waited for 10-12 days and the same issue is repeated. They will not address to your problem at all. They don’t have the time. So requesting you all NOT TO LEAVE Z CASH IN YOUR ACCOUNT. YOU WILL BE CHEATED.
Show more
worst app and customer service
i am a customer of zivame since 2016 and currently having a “golden circle of radiance “ loyalty! They offer additional discount when you check out through app for loyal members, but this app never let me login through the app. When contacted customer service their reply is to login from website which very well i can and i do not need their advice. I contacted them to resolve the technical issues that i am facing and the additional discount which i will not be getting when i purchase through their website. Please provide a better app or customer service when you over charge for your products.
Show more
Order Cancellation and Refund Pending for Over 20 Days—Immediate Action Required"
Dear Zivame team, I requested the cancellation of my order over 20 days ago and was assured it would be processed within 72 hours. Yet, the cancellation hasn’t been completed, and I haven’t received my refund. Despite several follow-ups with customer service, no action has been taken. This situation is unacceptable and very frustrating. I expect you to address this immediately and ensure that the cancellation and refund are processed without further delay. Thank you
Show more
Scam
I ordered items worth RS 4k from zivame which was supposed to be delivered by 1st Aug . But daily in the app they increase the delivery date by 2 days . Its been almost a month since i ordered . Daily they are changing the shipp as well as delivery date in the order .i am sure as these guys despite of giving explanation why the order is getting delayed will again change the dates . Thats a scam to change the shipping and delivery date . Reaching out to their customer care they say the order will be delivered in 2 days but i dont know how many such 2 days have passed in 1 month and i am still waiting on the order. This site is a big no for me now
Show more
Stop over pricing garments on the basis of colours.
I’m giving only 2 stars because i really hate the pricing paradox here. Same product but putting a very high price just because of colour differences is not at all right. A bra colour apricot that cost ₹453 is price higher on nude shade at ₹712. Which is almost approximately 60% hike in price. This is there with all the kind of lingeries, same lingerie but priced differently according to colour, which is clearly a scam. Undergarments are necessity to women, but the sad truth is its priced way higher than what she would wear outside.
Show more
Pathetic service - don’t fall for their great advertisements
Whenever i ordered from this site there was always some or the other issues. Once you order they will take it for granted and never deliver on time. Never order from this site if you are planning to go out of station soon after. You have to chase for return/exchange like a dog, still they will not do it saying u cancelled the pick up, u were not reachable or some random reason to waste time in back and forth. Once the time is over they will give you the ultimate reason that the “timeline to return the product is over” hence we cannot do anything. We buy products at MRP not like we got it on great discounts or loot market prices. In the same time you can go the brand stores and buy stuff that we actually want to buy. Anyways zivame company products are sub standard and most selling products are brands other than zivame ones. AVOID ZIVAME site - you will aleays regret.
Show more
Pathetic !!
I had a size fitting issue and tried to return items.
The customer care representative was extremely rude saying that they gage me a 65% discount and the product is not returnable, i asked them why I didn’t get the intimation of that while placing the order, she says that most people who placed got a popup!!!
Its such a pathetic team, despite asking to talk to a supervisor 25 times I wasn’t connected to one, they wasted over 2 hours of my time, i ended up emailing them and finally someone called and tried to explain their Cheating!!
It's disheartening to see such poor customer service.
Especially after spending thousands on their app.
I strongly advise against using this app and wish could regretfully give it a rating of 0. My once-positive opinion of this platform has been tarnished, and I made sure to share my disappointing experience with friends and family.
The customer care representative was extremely rude saying that they gage me a 65% discount and the product is not returnable, i asked them why I didn’t get the intimation of that while placing the order, she says that most people who placed got a popup!!!
Its such a pathetic team, despite asking to talk to a supervisor 25 times I wasn’t connected to one, they wasted over 2 hours of my time, i ended up emailing them and finally someone called and tried to explain their Cheating!!
It's disheartening to see such poor customer service.
Especially after spending thousands on their app.
I strongly advise against using this app and wish could regretfully give it a rating of 0. My once-positive opinion of this platform has been tarnished, and I made sure to share my disappointing experience with friends and family.
Show more
Extremely Disappointing Experience - Zero Stars😭
I've been a loyal customer of this website for 1.5-2 years, but my recent experience has left me thoroughly disappointed. I ordered four bras, and to my surprise, one of them was missing when I received the package.
My attempts to resolve the issue through customer care were futile. Every time I called, my concerns were either dismissed, or I was asked to wait for an unreasonably long time (5-7 business days). Frustrated, I decided to email the customer care team, providing an unboxing video and the invoice as proof of the missing item.
The customer care response has been nothing short of pathetic. The representatives kept changing, and their replies seemed like mere copy-pastes from one another. Despite providing irrefutable evidence, they continued to insist that the item had been dispatched.
Feeling cheated and fed up with the lack of resolution, I decided to escalate the matter by filing a complaint against the company in the consumer forum. It's disheartening to see such poor customer service, especially for a prepaid order.
I strongly advise against using this app and wish could regretfully give it a rating of 0. My once-positive opinion of this platform has been tarnished, and I will make sure to share my disappointing experience with friends and family.
My attempts to resolve the issue through customer care were futile. Every time I called, my concerns were either dismissed, or I was asked to wait for an unreasonably long time (5-7 business days). Frustrated, I decided to email the customer care team, providing an unboxing video and the invoice as proof of the missing item.
The customer care response has been nothing short of pathetic. The representatives kept changing, and their replies seemed like mere copy-pastes from one another. Despite providing irrefutable evidence, they continued to insist that the item had been dispatched.
Feeling cheated and fed up with the lack of resolution, I decided to escalate the matter by filing a complaint against the company in the consumer forum. It's disheartening to see such poor customer service, especially for a prepaid order.
I strongly advise against using this app and wish could regretfully give it a rating of 0. My once-positive opinion of this platform has been tarnished, and I will make sure to share my disappointing experience with friends and family.
Show more
Zivame is turning into a fraud company
They are cheating to the customers. Their refund policy is not customer friendly, they do not pick up the product in case return and ask customer to courier to their address. Once you ship it your product is gone and the refund will never come, even after product is delivered to their address. And their customer care agents are so well trained to make fool out of you. Every time you call, they shamelessly bag to give 72 hrs time to look into the issue, but that never happens. It’s been 2 months I have not received refund. I STRONGLY RECOMMEND NOT TO BUY FROM ZIVAME. ITS USED TO BE A GOOD COMPANY BUT NOW IT IS PATHETIC.
Show more
