Useless Customer Service
I recently ordered from Zivame two times but for both times the order is not marked as delivered for which I have to contact customer service for returning the order. The customer service is not proactive and asks us to wait for certain duration like 48-72hours , but in that time frame no action is taken from customer service. Then we have to contact again and explain the issue all over again
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Zivame is a Total Scam!!! No Transparency, Horrible Refund Experience!!!
I had an extremely disappointing experience with Zivame. They advertise huge discounts to attract customers, but the real trouble begins when you need a refund or exchange due to size issues. During my refund process, they created endless problems and refused to refund the full amount.
There is absolutely no transparency regarding the deductions they make or the amount that is actually refunded. The invoice they send is just a sticker pasted on the box, which gets damaged when the package is opened. Later, they claim that it’s the customer’s fault for not keeping the invoice intact.
Their customer service is pathetic!!! they kept disconnecting my calls multiple times. Only after I raised my voice and firmly explained that the refund amount was incorrect, did they finally admit that around ₹500 was still pending to be refunded. Before that, they kept insisting that no additional refund was due, even blaming me for not “understanding” their explanation.
It’s shocking how a brand like Zivame can operate with such misleading practices. They lack basic professionalism and honesty. This whole experience felt like a scam, and I would strongly advise others to be careful before ordering from them.
There is absolutely no transparency regarding the deductions they make or the amount that is actually refunded. The invoice they send is just a sticker pasted on the box, which gets damaged when the package is opened. Later, they claim that it’s the customer’s fault for not keeping the invoice intact.
Their customer service is pathetic!!! they kept disconnecting my calls multiple times. Only after I raised my voice and firmly explained that the refund amount was incorrect, did they finally admit that around ₹500 was still pending to be refunded. Before that, they kept insisting that no additional refund was due, even blaming me for not “understanding” their explanation.
It’s shocking how a brand like Zivame can operate with such misleading practices. They lack basic professionalism and honesty. This whole experience felt like a scam, and I would strongly advise others to be careful before ordering from them.
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Needs Serious Improvement in Customer Support
My experience with Zivame has been quite disappointing. I received my order, but the status wasn’t updated for days, which made it difficult to place a return. When I finally managed to request a return, both items were picked up but refund was processed for only one. On top of that, instead of resolving the issue, one of my other orders was cancelled unnecessarily.
The products are decent, but the order management, status updates, and refund process are very frustrating. I really hope Zivame improves its customer support and backend systems, otherwise shopping here becomes more stressful than convenient.
The products are decent, but the order management, status updates, and refund process are very frustrating. I really hope Zivame improves its customer support and backend systems, otherwise shopping here becomes more stressful than convenient.
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Pathetic
Zivame used to be so good a few years back, but now it’s getting worse by the day. The deliveries keep getting delayed, they cancel items without any intimation, send out wrong items and what not. Sometime, they won’t even ship the items past the delivery timelines. In a time when people are ensuring quick deliveries, their deliveries take over weeks. They even have issues with their zcoins, where the balance disappears automatically.
Too many misses can’t be a coincidence. Either they are having hard time managing the business, or the business is doing so bad that they don’t bother and let some fresh graduates run it for experience
Too many misses can’t be a coincidence. Either they are having hard time managing the business, or the business is doing so bad that they don’t bother and let some fresh graduates run it for experience
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Worst experience
One of the worst shopping experiences I've had. Most products are always out of stock — 9 out of 10 times you won’t find your size or color available. And even if by chance you manage to place an order, it gets canceled after 4–5 days with the excuse that the item is out of stock. Are you serious? The payment is already made, and then you cancel it after days of waiting?
On top of that, sometimes the products they do deliver are extremely old — manufactured 2 to 3 years ago! That’s unacceptable, especially for personal wear items. Totally disappointed with the service and reliability of this platform. Would not recommend.
On top of that, sometimes the products they do deliver are extremely old — manufactured 2 to 3 years ago! That’s unacceptable, especially for personal wear items. Totally disappointed with the service and reliability of this platform. Would not recommend.
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