Garbage App
Expensive and Sketchy
Response from developer
Thank you for the feedback. Location access is optional, you can decline it and the app works the same; accepting it only defaults your postal carrier for convenience, but it is not required. Our fees are per shipment with no subscription, and they're shown in full before you pay. They don't just process the paperwork, but also guarantee the duty amount paid so you and your recipient don't have to pay anything more, even when tariff rates change. We're here to help at support@zonos.com.
This is impossible
Response from developer
Thank you for the feedback. Duty amounts can vary between shipments because they're calculated from each shipment's details, and the Duty breakdown view shows exactly which tariffs apply and how the total was calculated. Our fees are shown in full before you pay. If something looks wrong on a specific shipment, we're here to help at support@zonos.com.
ユーザー目線の使いやすさなんて全く考えてない
日本郵便経由でアメリカへ発送するためにZonosを使いましたが、使い勝手が厳しすぎたので率直なレビューをまとめます。
・後戻り不可の「一発勝負」仕様
支払い未完了・確定前であっても、一度次の画面に進むと前の画面に戻って修正ができません。修正したい場合は最初からやり直しになります。「とりあえず送料を見積もる」「後で確認して修正する」といった使い方が一切できないのがかなりのストレスです。
・発送先の保存ができない
発送元の情報は保存できますが、発送先の情報は保存できません。リピートで送る宛先であっても、毎回ゼロから手入力させられます。
・ポンコツAIによる逆効率化
送る品物を写真付きで1つずつ登録する仕様です。盗難や破損保険のためと理解はできますが、AIの自動入力精度が低く、全く違う商品情報を勝手に入力されてしまいます。しかも読み取り時間が無駄に長い。結局「AIが入力した間違った情報を消す作業」から始まる始末で、設定でオフにもできません。
正直、現状の仕様では時間と手間がかかりすぎて、継続利用はかなり厳しいと感じました。
Response from developer
Thank you for the detailed feedback. On the photo requirement: photo capture is a requirement Japan Post set within the app flow, so it can't be turned off, but every auto-filled field can be edited after the photo is taken. If a field comes back wrong, you can correct it directly rather than starting over, and we're happy to walk you through that at support@zonos.com. On going back to a previous screen: once duties are calculated, we intentionally lock editing for that shipment to avoid gaming undercollection. However, we are looking at ways to make it easier to make edits before calculating duties, such as saving your progress along the way up until the duty calculation. Saving destination addresses is a fair request, and repeat shippers shouldn't have to re-enter the same recipient every time. It's the kind of friction we're working to reduce. We know the app adds steps to a process that used to be simpler. Feedback this specific helps us prioritize, so thank you for taking the time to write it up.
Unreliable
Response from developer
Hi Lopiken, when you ship something that is duty-free, there can still be a processing/clearance fee. This is always clearly shown before you click the "Pay" button (it's in the summary with the total duty cost, total fee cost, and the total cost, which is directly above the "Pay" button. The "Pay" button also includes the total you are paying). It will be clear anytime you make a payment, exactly how much you are being charged, before you enter your payment information. Duty payments made in the Zonos Prepay app are guaranteed (this is another reason for the fee—even on duty-free shipments, if something changes between when you pay and when we are billed, and duties become due, we pay that ourselves).
