?
Difficult to set up.
Very bad
Orange man make tariffs
A joke.
Not working after update. Unknown errors
Inaccurate Garbage
Issues when submitting items
Some China items don’t work
Should be illegal.
If I could give negative stars I would
Questions are not worded correctly
Response from developer
Thank you for the feedback. We'd like to understand which declaration questions caused confusion so we can improve the wording. Please reach out to us at support@zonos.com with the questions that felt unclear. We're here to help.
Garbage App
Response from developer
Thank you for the feedback and for letting us know. We'd like to help. Please email support@zonos.com with the device you're using and whether you're signing in or creating a new account, and we'll investigate right away.
horrible
Response from developer
Thank you for the feedback. Based on what you've described, it sounds like your parcel wasn't shipped within the 5-day validity window. When you complete a declaration, your card is only authorized for the duty amount, not charged. That authorization stays valid for 5 days while we wait for your parcel to be shipped. If the parcel isn't shipped in that window, the authorization expires and the payment is cancelled automatically. This is by design: it ensures you're never charged duties for a package that doesn't ship. If that's what happened here, your package hasn't been lost or affected, and you weren't charged. When you're ready to send your gift, simply complete a new declaration in the app before taking your parcel to the post office. If this doesn't match your situation or anything is unclear, we're here to help at support@zonos.com. Including your Declaration ID will help us find your details quickly.
Completely unnecessary
Response from developer
Thank you for the feedback. Canada Post's customs forms still do their part, what changed is that the U.S. now requires import duties to be prepaid on postal shipments, which those forms alone can't handle. The app collects only what's needed to calculate and pay those duties. If you have questions, we're here to help at support@zonos.com.
More Bureaucratic Red Tape
Response from developer
Thank you for the feedback. The prepaid duty requirement is a U.S. regulatory change, and we know it adds a step that wasn't there before. The app's job is to make meeting it as quick as possible (as well as transparent, so you know exactly what the duty costs are), and we're working with posts to keep improving that. If you ever need a hand with a shipment, we're here to help at support@zonos.com.
No issues
Response from developer
Thank you for the feedback, we're glad the shipment and automated info from the photo worked smoothly for you. We know the extra step isn't anyone's favorite, and we're working with posts to streamline it to make it as quick as possible. If anything ever comes up, we're here to help at support@zonos.com.
thanks cheeto
No Warning That This Is a Paid App
I hadn’t shipped anything or even used the service yet, but I was already charged over CAD $14. I literally did nothing, and my shipping cost increased by $14 for no reason. Very misleading.
Response from developer
Thank you for the feedback. There's no subscription or charge for using the app itself, you're only charged per shipment, and the fee is shown broken out from the total directly above the payment button before you confirm anything. If you were charged without initiating a shipment, that would be unusual, please email support@zonos.com with your tracking number or order details so we can look into exactly what happened on your account.
改善点あり
本当にこれで通関できるのか？
これが原因で返送された場合、損失補填はあるのか？
日本郵便で印刷してもらっても解決しない。
プリンタの設定について色々調べても解決方法がわからない。
一般人が簡単に利用できなければ普及することはないでしょう。
手数料を徴収するサービスであればこの改善は必須条件です。
2.品目を自分で編集できない。
価値の高い品目を明確に記載すると配送途中に紛失する確率が上がる。
例えばトレーディングカードの場合、プレイングカードとして記載したほうが到着確率が高い。
3.低単価の商品を送る場合、手数料のほうが高くなってしまう。
販売利益がほとんどなくなってしまいます。
低単価の商品に対しては手数料をもう少し安くしていただきたい。
4.住所の入力に時間がかかる。
顧客住所をコピー&ペーストすることにより自動で振り分ける機能が欲しい。
5.HSコードを自動判定してくれる機能は便利。
6.サポートスタッフの対応は良心的。
特に1の問題が重要です。
解決された場合は評価を変更します。
改善された場合はとても便利なサービスになると思います。
Response from developer
Thank you for the detailed feedback, this is really helpful. We'd like to dig into the DDP payment ID getting cut off on printing, please email support@zonos.com so we can help. While you can edit the item descriptions, you aren't able to edit the short customs description that's auto-generated and tied to customs requirements. That was by design so that the customs description always matches the item, but we are looking at other ways of validating the field. Addresses save after the first entry so if you ship to the same address again, it should go faster, but your copy-paste autofill idea is a great one that I've passed along. We've also noted what you shared about fees on lower-value shipments. And thank you for mentioning the HS code detection and support experience, I'm glad that has been helpful for you!
