Secret Spa vs Virgin Active UK
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Secret Spa
Book professional beauty and wellness treatments delivered directly to your home. Enjoy convenient, on-demand services from vetted therapists, available from early morning to late evening. Perfect for fitting self-care into a busy schedule without salon travel.
- At-home beauty treatments
- On-demand booking
- Vetted professional therapists
- Flexible appointment times
- Luxury wellness services
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Secret Spa offers all your favourite beauty and wellness treatments in your home. Stop wasting time travelling to the salon. Enjoy luxury treatments that fit around your busy diary. Easily book treatments on demand to your door. Appointments 6am - 10pm everyday with last-minute slots available. Our team of highly skilled therapists are rigorously vetted and handpicked by us, so you can relax knowing you’ll receive the highest quality service. That’s why we’re trusted by beauty industry insiders, the A list and are the UK’s No. 1 beauty service on Trustpilot. Secret Spa is available in London, Manchester, Chester, Brighton and surrounding areas. "This app is great for mums, and anyone who may not always have time to go to the beauty salon for their regular treatments. The customer service is great and I'd highly recommend the app to others looking for a seamless at-home beauty experience." - Trustpilot As seen in Vogue, Harper's Bazaar, The Sunday Times, How to Spend It, Evening Standard & The Telegraph.
Virgin Active UK
This app rewards users for achieving personal wellness goals with exclusive partner benefits. Access on-demand classes and book club sessions to support your fitness journey anytime, anywhere.
- Real rewards for wellness goals
- Book club classes
- On-demand fitness classes
- Personalized wellness support
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Welcome to Virgin Active’s new wellness app that gives you real rewards for hitting your personal wellness goals. - Real rewards: Instant fist-bumps from iconic partners - Real endorphins: Book all your fave club classes - Real support: Train anywhere, anytime, with on-demand classes Designed to support real progress with real rewards and guidance, this isn’t an app… It’s your personal, free smoothie-giving, endorphin unleashing, goal crushing, wellness weapon.
Screenshots
Verdict
Secret Spa and Virgin Active UK both sit at 4.9 stars, but that hides the real split: 82% of Secret Spa's written reviews are positive against 44% of Virgin Active UK's. Secret Spa also leads on iOS requirement (13.0 vs 16.0). Virgin Active UK's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, rating, update cadence and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.9 for Secret Spa against 4.8 for Virgin Active UK. That said, the two scores are not equally well evidenced: Virgin Active UK has 682 ratings behind it against 125, so its average is the more settled of the two. Written reviews are what separate them: 82% of Secret Spa's written reviews are positive against 44% of Virgin Active UK's.
Secret Spa ships an update every 6 weeks, Virgin Active UK monthly. The most recent releases landed on September 21, 2026 and September 26, 2026 respectively.
| Parameter | Secret Spa | Virgin Active UK |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (125 ratings) — better | 4.8 (682 ratings) |
| Positive reviews | 82.1% of reviews — better | 44.5% of reviews |
| Number of ratings | 125 | 682 — better |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 13.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 58 MB | 350 MB |
| Age rating | 4+ | 4+ |
| Developer | Secret Spa | Virgin Active UK |
Customer experience
Secret Spa
Virgin Active UK
User reviews
Secret Spa
From 125 App Store ratingsWhat we love
- 🏠 Convenient home treatments
- ✨ Friendly and professional therapists
- ease of booking and app use
- 👍 High quality of services
- 💯 Highly recommended service
Room to improve
- ⚠️ Misleading offers/fees
- ❌ Gift voucher management issues
- 📍 Service area limitations/sign-up issues
- 📱 App glitches and errors
- 📧 Lack of notifications
Virgin Active UK
From 682 App Store ratingsWhat we love
- 👍 Excellent facilities
- 👍 Friendly and attentive staff
- 👍 Great atmosphere and clean gym
- 👍 Effective and entertaining services
- 👍 Relaxing environment
Room to improve
- 🐛 App login and password issues
- 🐛 Unreliable app functionality
- 🐛 Inconsistent app updates
- 🐛 Buggy rewards system
- 🐛 Cluttered and confusing app design
Bugs and requests
Secret Spa
Reported bugs
7 issues- App does not recognize postal codes
- App does not recognize US/CA phone numbers
- Unknown error on location page
- App does not provide booking notifications
- App charges for unconfirmed appointments
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- App does not export calendar appointments correctly
- App shuts down when logging in via Facebook
Requested features
5 requests- Clearer display of gift voucher expiry
- Advance notice of gift voucher expiry
- Option to see availability for preferred stylists
- Improved location checker before sign-up
- More robust notification system for bookings
Virgin Active UK
Reported bugs
5 issues- App login and password issues
- Rewards system not functioning properly
- Inconsistent app updates breaking functionality
- Booked classes not syncing to calendar
- Waitlist position not visible in app
Requested features
8 requests- Add ability to view waitlist position
- Improve class booking and cancellation flow
- Provide more class and facility information in app
- Enhance rewards system functionality
- Simplify app design and navigation
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- Improve app reliability and stability
- Add ability to sync booked classes to calendar
- Provide guest pass management in app
In-app purchases
Secret Spa
No in-app purchases
Virgin Active UK
No in-app purchases
