Comparison

MyDigicel vs CaptionCall

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyDigicel

Manage your Digicel account conveniently from your mobile device. Quickly check balances, activate plans, top up, pay bills, and send credit to others.

Highlights
  • Manage account balance
  • Activate plans and subscriptions
  • Online top-up
  • Pay bills
  • Send credit
  • Buy plans for others
Features
Read full description

Get the free MyDigicel app to access your Digicel account anytime, anywhere. The app makes it quick and easy to manage your Digicel account from your device. With MyDigicel you can: - Access your account balance - Activate Plans and Subscriptions - Top Up online - Pay Bill for postpaid and Digicel Play - Send credit to family and friends - Buy plans for family and friends All this directly from your handset!

About

CaptionCall

This app provides real-time, live captions for phone calls, enabling deaf and hard-of-hearing individuals to communicate effectively. It offers a free, secure, and private way to make and receive calls with automatic transcription, accessible anywhere with internet service.

Highlights
  • Live call captioning
  • Real-time transcription
  • Customizable display
  • Secure and private
  • Use WiFi or mobile data
  • Voicemail alerts
Features
Read full description

CaptionCall Mobile empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. CaptionCall Mobile offers captioned phone calls in real-time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work. Why CaptionCall? No more landlines. CaptionCall Mobile goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service. Fast, accurate, and easy, CaptionCall automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure. Accurate call captions appear in real-time for free-flowing, natural conversation. No cost, ever. As an FCC-approved captioned call service, CaptionCall provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund. GETTING STARTED WITH CAPTIONCALL MOBILE IS EASY: 1. Install the CaptionCall Mobile app 2. Create an account. You must provide accurate account information to meet federal requirements and enable your service. 3. Receive your new CaptionCall Mobile phone number for making and receiving captioned calls. Or you can continue using your existing phone number and automatically forward them to CaptionCall Mobile on your mobile device or tablet for captioning. 4. Tap “Allow” when asked to grant permissions to CaptionCall Mobile. You'll have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone. 5. Use CaptionCall Mobile to start making calls with instant live captions. CaptionCall Mobile is exclusively for people with hearing loss who need captions to use the phone effectively in the United States only. CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: www.Sorenson.com/Legal. Please report any bugs and feedback to Happy calling! Thanks, The CaptionCall Mobile Team

Screenshots

MyDigicel4 screens
CaptionCall4 screens

Verdict

The call

The clearest difference is review sentiment: CaptionCall at 75% against MyDigicel's 8%. CaptionCall also leads on rating (4.8 vs 2.8) and ads (none vs shown). On price, ratings volume, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CaptionCall holds the better App Store score, 4.8 against 2.8. Both are backed by a comparable volume of ratings — 2.2K and 3.7K respectively. Written reviews point the same way: 8% of MyDigicel's written reviews are positive against 75% of CaptionCall's.

UpkeepUpdate frequency

MyDigicel ships an update every 6 weeks, CaptionCall fortnightly. Both last shipped on October 18, 2026.

Scorecard5 real differences · 5 level
MyDigicel versus CaptionCall: the parameters behind the verdict, then further details
ParameterMyDigicelCaptionCall
PriceFreeFree
Rating2.8 (2.2K ratings)4.8 (3.7K ratings) — better
Positive reviews7.7% of reviews74.7% of reviews — better
Number of ratings2.2K3.7K — better
Update frequencyEvery 6 weeksFortnightly — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, Apple Watch
Requires iOS15.0 — better16.0
Further details — not scored
Size217 MB111 MB
Age rating17+4+
DeveloperDigicel Caribbean LimitedMachineGenius

Customer experience

MyDigicel

All ratings2,230 ratings
Positive40.3%
Neutral10.2%
Negative49.6%
Written reviews362 reviews
Positive7.7%
Neutral4.7%
Negative87.6%

CaptionCall

All ratings3,660 ratings
Positive96.5%
Neutral1.3%
Negative2.2%
Written reviews162 reviews
Positive74.7%
Neutral6.8%
Negative18.5%

User reviews

MyDigicel

From 2.2K App Store ratings

What we love

  • 👍 Good app
  • 🚀 Easy to use
  • 💡 Useful features

Room to improve

  • 🐛 Crashes frequently
  • 🔥 Unreliable app
  • ⚠️ Buggy updates
  • 🤔 Lack of functionality
  • 😡 Poor customer service

CaptionCall

From 3.7K App Store ratings

What we love

  • 👍 Great captioning quality
  • 🚀 Fast and accurate transcription
  • 🔓 Ability to use own phone number
  • 💡 Saves call transcripts for reference
  • 👍 Helpful for hearing-impaired users

Room to improve

  • 🐛 Occasional dropped calls
  • 🐛 Inconsistent performance
  • 🔒 Privacy concerns with personal data
  • 🐛 Caller ID issues
  • 🐛 Difficulty with voicemail

Bugs and requests

MyDigicel

Reported bugs

5 issues
  • Login issues
  • Unavailable features
  • Inconsistent performance
  • Data balance not updating
  • Payments not going through

Requested features

5 requests
  • Dark mode option
  • Improved data tracking
  • Ability to cancel auto-renewal
  • Better payment options
  • More detailed account information

CaptionCall

Reported bugs

3 issues
  • Login/connection issues
  • Captions not showing up during calls
  • Keypad blocking captions

Requested features

4 requests
  • Automatic language detection and switching
  • Text-to-speech functionality for mute users
  • Customizable tone/volume settings
  • Improved integration with phone dialer

In-app purchases

None

MyDigicel

No in-app purchases

None

CaptionCall

No in-app purchases

Questions

Is MyDigicel free?
MyDigicel is free to download, with no in-app purchases.
Is CaptionCall free?
CaptionCall is free to download, with no in-app purchases.
Which has better reviews, MyDigicel or CaptionCall?
CaptionCall is rated higher. MyDigicel averages 2.8 out of 5 from 2.2K ratings, while CaptionCall averages 4.8 from 3.7K ratings.
Do MyDigicel or CaptionCall have ads?
MyDigicel shows ads; CaptionCall does not.
Which is updated more often, MyDigicel or CaptionCall?
MyDigicel ships an update every 6 weeks, and CaptionCall fortnightly. Most recently, MyDigicel was updated on October 18, 2026 and CaptionCall on October 18, 2026.

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