Deskpro vs UniFi Verify
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Deskpro
Manage helpdesk tickets on the go with this mobile companion app. Create, filter, assign, and update tickets efficiently from your iPhone or iPad. Requires an existing Deskpro helpdesk installation.
- Create tickets, users, and organizations
- Filter, sort, assign, and update tickets
- Quick ticket actions via swipe
- Customize ticket view
- Apply mass actions
- Use snippets and macros for replies
- Attach files from local storage or cloud
Read full descriptionHide full description
This is the all-new mobile companion app for Deskpro, the helpdesk software for 21st century organizations. As a Deskpro agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop. You must have an existing Deskpro helpdesk running the latest Deskpro version for this app to work. * Create new tickets, users and organizations. * Filter, sort, assign and update tickets. * Swipe left in the ticket list for quick ticket actions. * Customize the ticket view: choose to show custom fields or labels. * Apply mass actions * Reply quickly using your snippets and macros. * Attach files from local storage, iCloud Drive, or Dropbox. * Supports iOS notifications. * Includes advanced features like problems & incidents.
UniFi Verify
Enhance account security with two-factor authentication. This app generates time-sensitive codes and single-use passwords for logins, providing an extra layer of protection against unauthorized access. It supports multiple accounts across various platforms.
- Two-factor authentication (2FA)
- Time-sensitive verification codes
- Single-use passwords
- Instant QR code setup
- Supports multiple accounts and platforms
- Push notification codes
Read full descriptionHide full description
Verify gives your accounts an additional layer of security by requiring two-factor authentication (2FA) of each login attempt. With this feature enabled, users will need to provide their password and a time-sensitive verification code generated either in the app or via push notification. Verify can also supply users with a set of single-use passwords that can be stored locally on their phones should they ever need to circumvent an issue with their main 2FA method. Features: - Instant setup via QR code - Supports multiple user accounts and platforms, including Amazon, Facebook, and GitHub - Generates time-sensitive verification codes and single-use passwords either in the app or via push notification - Unlimited account support
Screenshots
Verdict
The clearest difference is rating: UniFi Verify at 4.9 against Deskpro's 2.0. UniFi Verify also leads on ratings volume (12K vs 12). Deskpro's advantage is iOS requirement (9.0 vs 17.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UniFi Verify holds the better App Store score, 4.9 against 2.0. That said, the two scores are not equally well evidenced: UniFi Verify has 12K ratings behind it against 12, so its average is the more settled of the two. Written reviews complicate that: 38% of Deskpro's written reviews are positive against 34% of UniFi Verify's, so the app with the better star average is not the one people write more warmly about.
Deskpro ships an update every 2 months, UniFi Verify every 3 months. The most recent releases landed on October 6, 2026 and October 21, 2026 respectively.
| Parameter | Deskpro | UniFi Verify |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (12 ratings) | 4.9 (12K ratings) — better |
| Positive reviews | 37.5% of reviews — better | 33.7% of reviews |
| Number of ratings | 12 | 12K — better |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 9.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 19 MB | 63 MB |
| Age rating | 4+ | 4+ |
| Developer | Deskpro Ltd | Ubiquiti Inc. |
Customer experience
Deskpro
UniFi Verify
Bugs and requests
Deskpro
Not enough reviews yet to summarise bugs or requests.
UniFi Verify
Reported bugs
5 issues- Notifications going haywire
- Loses accounts during update
- Never sends push notifications
- Doesn't integrate with UI
- Key not recognised
Requested features
3 requests- Dark mode please
- Push feature and one more thing
- Move UID to replace access as an app so we don't have to login twice
In-app purchases
Deskpro
No in-app purchases
UniFi Verify
No in-app purchases
