Deskpro vs UniFi Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Deskpro
Manage helpdesk tickets on the go with this mobile companion app. Create, filter, assign, and update tickets efficiently from your iPhone or iPad. Requires an existing Deskpro helpdesk installation.
- Create tickets, users, and organizations
- Filter, sort, assign, and update tickets
- Quick ticket actions via swipe
- Customize ticket view
- Apply mass actions
- Use snippets and macros for replies
- Attach files from local storage or cloud
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This is the all-new mobile companion app for Deskpro, the helpdesk software for 21st century organizations. As a Deskpro agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop. You must have an existing Deskpro helpdesk running the latest Deskpro version for this app to work. * Create new tickets, users and organizations. * Filter, sort, assign and update tickets. * Swipe left in the ticket list for quick ticket actions. * Customize the ticket view: choose to show custom fields or labels. * Apply mass actions * Reply quickly using your snippets and macros. * Attach files from local storage, iCloud Drive, or Dropbox. * Supports iOS notifications. * Includes advanced features like problems & incidents.
UniFi Access
Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.
- Manage connected doors and security policies
- Oversee user rosters and access methods
- Configure reader devices and greeting messages
- View real-time access event logs
- Receive doorbell notifications
- Grant remote access to visitors
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The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards. [Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime. [Cards] Utilize existing NFC cards or assign new UA Cards to system users.
Screenshots
Verdict
The clearest difference is rating: UniFi Access at 4.9 against Deskpro's 2.0. UniFi Access also leads on ratings volume (5.1K vs 12) and review sentiment (60% vs 38%). Deskpro's advantage is iOS requirement (9.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UniFi Access holds the better App Store score, 4.9 against 2.0. That said, the two scores are not equally well evidenced: UniFi Access has 5.1K ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 38% of Deskpro's written reviews are positive against 60% of UniFi Access's.
Deskpro ships an update every 2 months, UniFi Access every 2 weeks. The most recent releases landed on October 6, 2026 and October 21, 2026 respectively.
| Parameter | Deskpro | UniFi Access |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (12 ratings) | 4.9 (5.1K ratings) — better |
| Positive reviews | 37.5% of reviews | 59.8% of reviews — better |
| Number of ratings | 12 | 5.1K — better |
| Update frequency | Every 2 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 9.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 19 MB | 280 MB |
| Age rating | 4+ | 4+ |
| Developer | Deskpro Ltd | Ubiquiti Inc. |
Customer experience
Deskpro
UniFi Access
Bugs and requests
Deskpro
Not enough reviews yet to summarise bugs or requests.
UniFi Access
Reported bugs
4 issues- App crashes on launch
- Notifications not working
- Remote login issues
- Outdated information in app
Requested features
4 requests- Integrate with Unifi Protect
- Add schedule management in app
- Allow door hold open/timer controls
- Improve camera/intercom integration
In-app purchases
Deskpro
No in-app purchases
UniFi Access
No in-app purchases
