Comparison

Securus Mobile vs Connect.US

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Securus Mobile

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

Highlights
  • Video calling
  • Digital messaging
  • Photo/video/eCard sharing
  • Prepaid calling
  • Account management
  • Fund incarcerated accounts
Features
Read full description

From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.

About

Connect.US

This app allows free chat and calls to friends and family, with low-cost international calling options. It offers secure, high-quality communication through an intuitive interface, leveraging advanced technology for global connections.

Highlights
  • Free chat and calls
  • Low-cost international calls
  • Secure communication
  • High-quality voice
  • Intuitive user interface
  • Works on Wi-Fi and cellular networks
Features
Read full description

Chat and Call your friends and family with Connect.US for free and make international calls at the lowest rates! With its simple and intuitive user interface and powerful features, Connect.US is the ideal solution for making international calls or chatting with your friends and family across the globe, at a fraction of the normal cost. Utilizing the latest advances in communications technology, you can be ensured of secure, high quality calls, and instantaneous secure instant messages. Features: • Works everywhere! Supports all wireless networks (Wi-Fi) and /3G/4G/GSM cellular networks • Exceptional voice quality • Uses secure based protocol • Uncluttered easy to navigate user interface • Flexible integration with your phone book contacts • Easily accessible screen display for your call history, call timer and balance • Easily top up to get more phone credits • Simple sign up and installation

Screenshots

Securus Mobile4 screens
Connect.US4 screens

Verdict

The call

The clearest difference is rating: Securus Mobile at 4.6 against Connect.US's 1.6. Securus Mobile also leads on ratings volume (50K vs 7) and update cadence (every 5 weeks vs every 3 months). Connect.US's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (11.0 vs 16.6). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Securus Mobile holds the better App Store score, 4.6 against 1.6. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 13% of Securus Mobile's written reviews are positive against 0% of Connect.US's.

UpkeepUpdate frequency

Securus Mobile ships an update every 5 weeks, Connect.US every 3 months. The most recent releases landed on October 19, 2026 and October 1, 2026 respectively.

Scorecard7 real differences · 4 level
Securus Mobile versus Connect.US: the parameters behind the verdict, then further details
ParameterSecurus MobileConnect.US
PriceFreeFree
Rating4.6 (50K ratings) — better1.6 (7 ratings)
Positive reviews13.0% of reviews — better0.0% of reviews
Number of ratings50K — better7
Update frequencyEvery 5 weeks — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#45 — better—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.611.0 — better
Further details — not scored
Size101 MB57 MB
Age rating17+4+
DeveloperSECURUS TECHNOLOGIES LLCMMDSmart LTD

Customer experience

Securus Mobile

All ratings49,731 ratings
Positive89.2%
Neutral3.3%
Negative7.5%
Written reviews825 reviews
Positive13.0%
Neutral9.5%
Negative77.6%

Connect.US

All ratings7 ratings
Positive14.3%
Neutral0.0%
Negative85.7%
Written reviews5 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

Securus Mobile

Reported bugs

4 issues
  • Login issues and account problems
  • Scheduled video visits not working
  • Messages and photos not being delivered
  • Frequent app crashes and technical difficulties

Requested features

5 requests
  • Improve video call quality and reliability
  • Provide better customer support and communication
  • Reduce fees and make service more affordable
  • Add notification features for messages
  • Improve app stability and reduce bugs

Connect.US

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Securus Mobile

No in-app purchases

None

Connect.US

No in-app purchases

Questions

Is Securus Mobile free?
Securus Mobile is free to download, with no in-app purchases.
Is Connect.US free?
Connect.US is free to download, with no in-app purchases.
Which has better reviews, Securus Mobile or Connect.US?
Securus Mobile is rated higher. Securus Mobile averages 4.6 out of 5 from 50K ratings, while Connect.US averages 1.6 from 7 ratings.
Do Securus Mobile or Connect.US have ads?
Neither Securus Mobile nor Connect.US shows ads.
Which is updated more often, Securus Mobile or Connect.US?
Securus Mobile ships an update every 5 weeks, and Connect.US every 3 months. Most recently, Securus Mobile was updated on October 19, 2026 and Connect.US on October 1, 2026.

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