Securus Mobile vs Novolex Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
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From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
Novolex Connect
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Novolex Connect is the best way to stay informed and connected. Why you’ll love the Novolex Connect App: Stay up-to-date on the latest news Receive personalized notifications on information you choose to receive Connect with the Novolex Family by posting photos, stories, and feedback Translated communications based on your personal device language preferences User-friendly design to fit your on-the-go lifestyle
Screenshots
Verdict
The clearest difference is update cadence: Securus Mobile at every 6 weeks against Novolex Connect's every 4 months. Securus Mobile also leads on chart position (#38 vs unranked). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile ships an update every 6 weeks, Novolex Connect every 4 months. The most recent releases landed on October 24, 2026 and October 7, 2026 respectively.
| Parameter | Securus Mobile | Novolex Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (63K ratings) — better | — |
| Positive reviews | 13.1% of reviews | — |
| Number of ratings | 63K — better | — |
| Update frequency | Every 6 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | — |
| Best chart rank | #38 — better | — |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18 | 17.6 — better |
| Further details — not scored | ||
| Size | 101 MB | 143 MB |
| Age rating | 17+ | 4+ |
| Developer | SECURUS TECHNOLOGIES LLC | Novolex Holdings, LLC |
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
Novolex Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Securus Mobile
No in-app purchases
Novolex Connect
No in-app purchases
