Securus Mobile vs MySoules
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Securus Mobile
Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.
- Video calling
- Digital messaging
- Photo/video/eCard sharing
- Prepaid calling
- Account management
- Fund incarcerated accounts
Read full descriptionHide full description
From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet. Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot! Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help. The Securus Mobile App Offers: • Prepaid Calling • Video Calling • Digital Messaging • Photo, Video and eCard Sharing • Securus Debit Incarcerated Account Deposits • International Funding and Connections • …and so much more.
MySoules
Access the latest communications and company information from John Soules Foods. Stay updated on company goals, achievements, and valuable content. Receive push notifications for real-time updates on relevant items and issues.
- Access company communications
- View meal recipes
- Explore career opportunities
- Contact the team
- Receive push notifications
Read full descriptionHide full description
MySoules provides an easy and convenient way to access the latest communications from John Soules Foods. The MySoules company app centralizes communication information in one place. Stay up to date with our company goals and achievements. Also access tons of valuable information and content. Push notifications will allow you to always know what's going on anytime and anywhere. Key features: • Look at meal recipes • Find out more about John Soules Foods and our career opportunities • Get in touch with our team • Stay in the know with all items and issues relevant to you
Screenshots
Verdict
The clearest difference is rating: Securus Mobile at 4.6 against MySoules's 4.0. Securus Mobile also leads on ratings volume (50K vs 2) and chart position (#39 vs unranked). MySoules's advantage is monetization model (free vs free with in-app purchases) and update cadence (fortnightly vs every 5 weeks). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Securus Mobile holds the better App Store score, 4.6 against 4.0. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 2, so its average is the more settled of the two.
Securus Mobile ships an update every 5 weeks, MySoules fortnightly. The most recent releases landed on October 15, 2026 and September 27, 2026 respectively.
| Parameter | Securus Mobile | MySoules |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (50K ratings) — better | 4.0 (2 ratings) |
| Positive reviews | 12.9% of reviews | — |
| Number of ratings | 50K — better | 2 |
| Update frequency | Every 5 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #39 — better | — |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 101 MB | 76 MB |
| Age rating | 17+ | 4+ |
| Developer | SECURUS TECHNOLOGIES LLC | John Soules foods, Inc |
Customer experience
Securus Mobile
MySoules
Bugs and requests
Securus Mobile
Reported bugs
4 issues- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties
Requested features
5 requests- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs
MySoules
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Securus Mobile
No in-app purchases
MySoules
No in-app purchases
