ARRIS SURFboard Manager vs MySparklight
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ARRIS SURFboard Manager
Manage and configure your ARRIS SURFboard® devices with this utility app. It facilitates onboarding and seamless transfer of settings to the new SURFboard Central app for supported models.
- Device management
- Device configuration
- Onboarding new devices
- Seamless settings transfer
- Supports specific ARRIS models
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The ARRIS SURFboard® Manager app is being updated to SURFboard Central - https://apps.apple.com/us/app/surfboard-central/id1478418148 SURFboard Central will help you get the most of your device with new features, new UI and new experiences. We are excited to have our new and current customers shift over to SURFboard Central and have worked to make the transition as easy as possible. For our SBG8300/SBG10/SBG7580-AC / SBG6950AC2 / SBG7400AC2/ SBG7600AC2 customers: New customers - please start with SURFboard Central App for onboarding and managing your device. If you already completed onboarding, no worries - you will be prompted to seamlessly transfer all your information to the new App. Existing customers - with this update, you will be prompted to launch SURFboard Central that will seamlessly transfer your existing configuration and settings to the new App. For our legacy device users: SBR-AC3200P / SBR-AC1900P / SBR-AC1200P / SBX-AC1200P Stay Tuned - we will be updating our Mobile Application to support these devices. For now, please continue to use the ARRIS SURFboard® Manager App to manage and configure your devices.
MySparklight
Manage your services, view account details, and make payments securely from your mobile device. Stay informed with important updates and access billing information conveniently.
- View account and service details
- Make secure payments
- Manage Auto Pay and Paperless Billing
- Access billing and payment history
- Receive account notifications
- Contact customer support
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The MySparklight app puts your account at your fingertips. Easily manage your services, view account information, make payments, manage billing preferences, and stay informed with important updates—all from your mobile device. With MySparklight, you can: • View account and service details • Make payments quickly and securely • Manage Auto Pay and Paperless Billing • Access billing and payment information • Receive important account notifications • Contact customer support Download MySparklight today for a simple, convenient way to manage your account on the go.
Screenshots
Verdict
The clearest difference is rating: MySparklight at 2.0 against ARRIS SURFboard Manager's 1.3. MySparklight also leads on update cadence (fortnightly vs every 3 months). ARRIS SURFboard Manager's advantage is ratings volume (982 vs 227) and iOS requirement (11.0 vs 15.6). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySparklight holds the better App Store score, 2.0 against 1.3. Both are backed by a comparable volume of ratings — 982 and 227 respectively. Written reviews point the same way: 3% of ARRIS SURFboard Manager's written reviews are positive against 6% of MySparklight's.
ARRIS SURFboard Manager ships an update every 3 months, MySparklight fortnightly. The most recent releases landed on November 2, 2026 and November 7, 2026 respectively.
| Parameter | ARRIS SURFboard Manager | MySparklight |
|---|---|---|
| Price | Free | Free |
| Rating | 1.3 (982 ratings) | 2.0 (227 ratings) — better |
| Positive reviews | 3.2% of reviews | 6.4% of reviews — better |
| Number of ratings | 982 — better | 227 |
| Update frequency | Every 3 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 96 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | ARRIS Group, Inc. | CableOne |
Customer experience
ARRIS SURFboard Manager
MySparklight
User reviews
ARRIS SURFboard Manager
From 982 App Store ratingsWhat we love
- 👍 Works as expected
- 🚀 Smooth setup process
Room to improve
- 🐛 App crashes frequently
- 🔒 Security and privacy concerns
- 👎 Difficult to use
- 💤 Unresponsive and slow
- 🤯 Completely non-functional
MySparklight
From 227 App Store ratingsWhat we love
- ✅ Basic bill payment functionality works
- 📊 Ability to view billing history
- 📱 App availability for account management
- 🌐 WiFi speed visibility (when working)
- 🔔 Outage notification capability
Room to improve
- 🐛 Frequent login failures and authentication issues
- ❌ Missing critical features after recent update
- ⚠️ Remote modem reset functionality removed
- 🔧 Service status/monitoring feature unavailable
- 🐢 Severe app lag and freezing
Bugs and requests
ARRIS SURFboard Manager
Reported bugs
3 issues- Unable to scan QR code
- Login issues and lost connectivity
- Inconsistent app behavior
Requested features
3 requests- Ability to reset password
- Improved parental controls
- Better device management
MySparklight
Reported bugs
19 issues- Login button unresponsive or frozen
- Username provided but rejected during login
- Terms and conditions acceptance button non-functional
- Payment method screen only appears when disconnected from WiFi
- Add payment button changes color but does nothing
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- App out of sync after address change
- Constant pixelation and rendering issues
- App requires disconnect from WiFi to function properly
- Autopay deactivate button impossible to use
- Face ID sign-out loop
- Autofill password compatibility issues
- App crashes when opening
- Support links unclickable
- Chat function unresponsive
- Endless loading cycles during updates
- App freezes during form input
- Login credentials rejected in app but work on website
- Account disconnection notification after address change
- Service option missing from app interface
Requested features
13 requests- WiFi device management - see connected devices
- Data usage monitoring and tracking
- Service status and diagnostic information
- Remote modem/router reset capability
- Ability to view service plan details
Show 8 moreShow fewer
- Speed test functionality
- Upgrade/downgrade options in app
- Live chat support that actually works
- Outage notifications that function properly
- WiFi password management
- Upstream/downstream speed visibility
- Service availability checker
- Better autopay management controls
In-app purchases
ARRIS SURFboard Manager
No in-app purchases
MySparklight
No in-app purchases
Questions
Is ARRIS SURFboard Manager free?
Is MySparklight free?
Which has better reviews, ARRIS SURFboard Manager or MySparklight?
Do ARRIS SURFboard Manager or MySparklight have ads?
Which is updated more often, ARRIS SURFboard Manager or MySparklight?
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