Comparison

Crisp vs Chatify

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Crisp

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

Highlights
  • Multi-channel customer inbox
  • Team inbox management
  • Mobile-optimized experience
  • CRM integration
  • Chatbots
  • Help articles and shortcuts
Features
Read full description

Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--

About

Chatify

Features
Read full description

Modern Live Chat Software for Teams who want to grow sales by supporting customers anytime, anywhere. Chatify is simple to use, yet includes all the features you need, to provide a live chat experience that delivers. FREE Plan No Per Agent or per Contact Fees. Chatbot - Automated Messages, Automated Answers. Advanced Assign Rules. Apps for Desktop & Mobile. Unlimited Team Members, etc. Chatify is optimised for teams. It includes a host of features that help teams to work together on customer queries. What’s New? Updated UI - this update brings the mobile UI in line with the desktop version. Whisper Chat - discuss chats internally with your team before replying to the customer. Smart Prompt - The bot automatically suggests possible answers as you chat with the customer. This saves time by NOT having to type answers repeatedly. Starred Chats - star chats that you plan to follow-up on. Reminders - set reminders for chats that you wish to follow-up with later.

Screenshots

Crisp4 screens
Chatify4 screens

Verdict

The call

The clearest difference is update cadence: Chatify at monthly against Crisp's every 2 months. Chatify also leads on iOS requirement (13.4 vs 16.6). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Crisp ships an update every 2 months, Chatify monthly. The most recent releases landed on September 15, 2026 and September 16, 2026 respectively.

Scorecard2 real differences · 8 level
Crisp versus Chatify: the parameters behind the verdict, then further details
ParameterCrispChatify
PriceFreeFree
Rating4.4 (520 ratings) — better—
Positive reviews70.9% of reviews—
Number of ratings520 — better—
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.613.4 — better
Further details — not scored
Size87 MB18 MB
Age rating4+4+
DeveloperCrisp IM SARLPUBBLE SAAS (IRELAND) LIMITED

Bugs and requests

Crisp

Reported bugs

5 issues
  • Login screen freezes
  • Incompatible with newer iOS versions
  • Notification sound not working
  • Conversation filtering issues
  • Inability to edit user profiles

Requested features

6 requests
  • Dark mode option
  • Bulk message management
  • Improved mobile UI/UX
  • Advanced analytics and reporting
  • Customizable notification settings
Show 1 more
  • Multilingual support

Chatify

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Crisp

No in-app purchases

None

Chatify

No in-app purchases

Questions

Is Crisp free?
Crisp is free to download, with no in-app purchases.
Is Chatify free?
Chatify is free to download, with no in-app purchases.
Do Crisp or Chatify have ads?
Neither Crisp nor Chatify shows ads.
Which is updated more often, Crisp or Chatify?
Crisp ships an update every 2 months, and Chatify monthly. Most recently, Crisp was updated on September 15, 2026 and Chatify on September 16, 2026.

Other comparisons