Comparison

Crisp vs Chative

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Crisp

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

Highlights
  • Multi-channel customer inbox
  • Team inbox management
  • Mobile-optimized experience
  • CRM integration
  • Chatbots
  • Help articles and shortcuts
Features
Read full description

Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--

About

Chative

This application helps small and medium-sized businesses manage customer interactions across multiple channels. It offers a shared inbox for support, detailed customer profiles, and 24/7 engagement to enhance customer relationships and drive repeat business.

Highlights
  • Omni-channel messaging
  • Shared inbox for support
  • Customer profile insights
  • 24/7 customer engagement
  • Website and social media integration
  • Automation features
Read full description

Chative is developing an online messaging application to help small business owners, medium-sized sales & support teams engage inbound leads effectively via connected chat on websites and social media. We focus on disrupting the norms, both visually and functionally, empowered by robust automation and immaculate UI&UX. Use Chative to: 1. Support your customers in a shared inbox so you don't have to switch back and forth between channels to support customers. 2. View your customer profile such as name, email, phone number, activities on your website so you can have a deeper understanding of them. 3. Provide dedicated support 24/7 so you won't lose connection with your customers. Everyone likes dedicated service, a good product can always keep in touch with your customers without any interruption. So, taking care of them and providing them with the answers whenever they need will gain a considerable impression. Customers will be delighted and return to your business many times later. We hope you’ll give Chative a try. Having trouble? Please contact help@chative.io.

Screenshots

Crisp4 screens
Chative4 screens

Verdict

The call

The clearest difference is rating: Crisp at 4.4 against Chative's 3.7. Crisp also leads on ratings volume (520 vs 3). Chative's advantage is review sentiment (100% vs 71%) and update cadence (monthly vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Crisp holds the better App Store score, 4.4 against 3.7. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 71% of Crisp's written reviews are positive against 100% of Chative's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Crisp ships an update every 2 months, Chative monthly. The most recent releases landed on October 2, 2026 and September 29, 2026 respectively.

Scorecard5 real differences · 5 level
Crisp versus Chative: the parameters behind the verdict, then further details
ParameterCrispChative
PriceFreeFree
Rating4.4 (520 ratings) — better3.7 (3 ratings)
Positive reviews70.9% of reviews100.0% of reviews — better
Number of ratings520 — better3
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.614.0 — better
Further details — not scored
Size87 MB37 MB
Age rating4+12+
DeveloperCrisp IM SARLWISEBIT PTE. LTD.

Customer experience

Crisp

All ratings520 ratings
Positive85.4%
Neutral4.2%
Negative10.4%
Written reviews189 reviews
Positive70.9%
Neutral6.9%
Negative22.2%

Chative

All ratings3 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Crisp

Reported bugs

5 issues
  • Login screen freezes
  • Incompatible with newer iOS versions
  • Notification sound not working
  • Conversation filtering issues
  • Inability to edit user profiles

Requested features

6 requests
  • Dark mode option
  • Bulk message management
  • Improved mobile UI/UX
  • Advanced analytics and reporting
  • Customizable notification settings
Show 1 more
  • Multilingual support

Chative

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Crisp

No in-app purchases

None

Chative

No in-app purchases

Questions

Is Crisp free?
Crisp is free to download, with no in-app purchases.
Is Chative free?
Chative is free to download, with no in-app purchases.
Which has better reviews, Crisp or Chative?
Crisp is rated higher. Crisp averages 4.4 out of 5 from 520 ratings, while Chative averages 3.7 from 3 ratings.
Do Crisp or Chative have ads?
Neither Crisp nor Chative shows ads.
Which is updated more often, Crisp or Chative?
Crisp ships an update every 2 months, and Chative monthly. Most recently, Crisp was updated on October 2, 2026 and Chative on September 29, 2026.

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