Crisp vs Chative
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
Chative
This application helps small and medium-sized businesses manage customer interactions across multiple channels. It offers a shared inbox for support, detailed customer profiles, and 24/7 engagement to enhance customer relationships and drive repeat business.
- Omni-channel messaging
- Shared inbox for support
- Customer profile insights
- 24/7 customer engagement
- Website and social media integration
- Automation features
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Chative is developing an online messaging application to help small business owners, medium-sized sales & support teams engage inbound leads effectively via connected chat on websites and social media. We focus on disrupting the norms, both visually and functionally, empowered by robust automation and immaculate UI&UX. Use Chative to: 1. Support your customers in a shared inbox so you don't have to switch back and forth between channels to support customers. 2. View your customer profile such as name, email, phone number, activities on your website so you can have a deeper understanding of them. 3. Provide dedicated support 24/7 so you won't lose connection with your customers. Everyone likes dedicated service, a good product can always keep in touch with your customers without any interruption. So, taking care of them and providing them with the answers whenever they need will gain a considerable impression. Customers will be delighted and return to your business many times later. We hope you’ll give Chative a try. Having trouble? Please contact help@chative.io.
Screenshots
Verdict
The clearest difference is rating: Crisp at 4.4 against Chative's 3.7. Crisp also leads on ratings volume (520 vs 3). Chative's advantage is review sentiment (100% vs 71%) and update cadence (monthly vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crisp holds the better App Store score, 4.4 against 3.7. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 71% of Crisp's written reviews are positive against 100% of Chative's, so the app with the better star average is not the one people write more warmly about.
Crisp ships an update every 2 months, Chative monthly. The most recent releases landed on October 2, 2026 and September 29, 2026 respectively.
| Parameter | Crisp | Chative |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) — better | 3.7 (3 ratings) |
| Positive reviews | 70.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 520 — better | 3 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 87 MB | 37 MB |
| Age rating | 4+ | 12+ |
| Developer | Crisp IM SARL | WISEBIT PTE. LTD. |
Customer experience
Crisp
Chative
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
Chative
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Crisp
No in-app purchases
Chative
No in-app purchases








