Comparison

Smartsupp vs Chative

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Smartsupp

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

Highlights
  • AI chat assistants
  • Unified chat inbox
  • Automated messages & chatbots
  • Lead generation tools
  • Performance reports
  • Customer satisfaction insights
Features
Read full description

AI, LeadGen chatbots, live chat, and more are waiting for you at Smartsupp. It’s a go-to tool if you want to grow your online sales. Turn your visitors into loyal customers and reach out to them on autopilot. With over 100,000 thriving webshops and websites leveraging our platform, Smartsupp has become a popular and reliable chat solution. And here are the capabilities that make it so: AI chat assistants are always available to engage with both customers and visitors, providing round-the-clock support and assistance. Have all your chats in one place whether it’s an email, Facebook Messenger or your website. Automated messages and chatbots, key components of our platform, to help you convert leads to deals seamlessly. Reports give you insights into chat performance, customer satisfaction, and help you identify potential buyers, as well as those customers who need extra attention. Your success is our success! Terms of Use (EULA) - https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

About

Chative

This application helps small and medium-sized businesses manage customer interactions across multiple channels. It offers a shared inbox for support, detailed customer profiles, and 24/7 engagement to enhance customer relationships and drive repeat business.

Highlights
  • Omni-channel messaging
  • Shared inbox for support
  • Customer profile insights
  • 24/7 customer engagement
  • Website and social media integration
  • Automation features
Read full description

Chative is developing an online messaging application to help small business owners, medium-sized sales & support teams engage inbound leads effectively via connected chat on websites and social media. We focus on disrupting the norms, both visually and functionally, empowered by robust automation and immaculate UI&UX. Use Chative to: 1. Support your customers in a shared inbox so you don't have to switch back and forth between channels to support customers. 2. View your customer profile such as name, email, phone number, activities on your website so you can have a deeper understanding of them. 3. Provide dedicated support 24/7 so you won't lose connection with your customers. Everyone likes dedicated service, a good product can always keep in touch with your customers without any interruption. So, taking care of them and providing them with the answers whenever they need will gain a considerable impression. Customers will be delighted and return to your business many times later. We hope you’ll give Chative a try. Having trouble? Please contact help@chative.io.

Screenshots

Smartsupp4 screens
Chative4 screens

Verdict

The call

The clearest difference is review sentiment: Chative at 100% against Smartsupp's 51%. Chative also leads on in-app purchases (none vs 12). Smartsupp's advantage is rating (4.1 vs 3.7) and ratings volume (143 vs 3). On price, update cadence, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Chative asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Smartsupp holds the better App Store score, 4.1 against 3.7. That said, the two scores are not equally well evidenced: Smartsupp has 143 ratings behind it against 3, so its average is the more settled of the two. Written reviews complicate that: 51% of Smartsupp's written reviews are positive against 100% of Chative's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 22, 2026 and August 18, 2026 respectively.

Scorecard5 real differences · 5 level
Smartsupp versus Chative: the parameters behind the verdict, then further details
ParameterSmartsuppChative
PriceFreeFree
Rating4.1 (143 ratings) — better3.7 (3 ratings)
Positive reviews50.9% of reviews100.0% of reviews — better
Number of ratings143 — better3
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS14.014.0
Further details — not scored
Size60 MB37 MB
Age rating4+12+
DeveloperSmartsupp.com, s.r.o.WISEBIT PTE. LTD.

Customer experience

Smartsupp

All ratings143 ratings
Positive74.8%
Neutral4.9%
Negative20.3%
Written reviews110 reviews
Positive50.9%
Neutral3.6%
Negative45.5%

Chative

All ratings3 ratings
Positive66.7%
Neutral0.0%
Negative33.3%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Smartsupp

Reported bugs

10 issues
  • App crashes on startup
  • Cannot log in
  • Chat not working
  • Messages not received
  • Notifications not working
Show 5 more
  • App freezes
  • App closes automatically
  • Error 404 on login
  • Connection failures
  • Inconsistent notifications

Requested features

7 requests
  • Allow writing messages when customer is offline
  • Option to set status to offline
  • Red badge for unread messages
  • Repeat notifications for new chats
  • Pre-chat options
Show 2 more
  • Dark mode
  • macOS application

Chative

Not enough reviews yet to summarise bugs or requests.

In-app purchases

11 purchases

Smartsupp

Subscriptions11
  • Standard Package Monthly$17.991 Month
  • Standard Package Monthly$30.991 Month
  • Standard Package Monthly$34.991 Month
Show 8 more
  • Pro Package Monthly$36.901 Month
  • Standard Package Monthly$59.991 Month
  • Pro Package Monthly2 variants$72.991 Month
  • Standard Package Annual$144.991 Year
  • Standard Package Annual$259.001 Year
  • Standard Package Annual$284.991 Year
  • Pro Package Annual$349.001 Year
  • Pro Package Annual$699.991 Year
None

Chative

No in-app purchases

Questions

Is Smartsupp free?
Smartsupp is free to download, with in-app purchases available.
Is Chative free?
Chative is free to download, with no in-app purchases.
Which has better reviews, Smartsupp or Chative?
Smartsupp is rated higher. Smartsupp averages 4.1 out of 5 from 143 ratings, while Chative averages 3.7 from 3 ratings.
Do Smartsupp or Chative have ads?
Neither Smartsupp nor Chative shows ads.
Which is updated more often, Smartsupp or Chative?
Smartsupp ships an update monthly, and Chative monthly. Most recently, Smartsupp was updated on September 22, 2026 and Chative on August 18, 2026.

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