Community Everywhere vs Usked

**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!** *Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.* Take a modern approach to workforce management! The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management. Are your agents engaged in the scheduling process? Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved. Within the app, agents can... - Receive notifications - View their schedule - Request time off - Check memos - Mark as late - Take sick leave The app also provides supervisors with a unique experience where they can... - View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data) - Alter attendance records (check people in, mark as late or absent) - View adherence information (see which agents are in adherence or not) - See today’s schedule and shifts for each agent - Review and approve pending time off requests - View recent notifications from the software - Send a message to a colleague or group - View team memos and create/view news - Approve or deny photo change requests Download the app today and join your team!

Usked is the mobile companion for organizations that schedule service providers — interpreting agencies, staffing offices, and other service teams. If your organization runs on Usked, this app puts your workday in your pocket. Sign in with the same account you use on your organization's Usked site. An account provisioned by your organization is required — the app is not a standalone service. FOR SERVICE PROVIDERS • See your upcoming assignments for the next 90 days, grouped by day • A month calendar with cancellation markers, so changes never sneak past you • Assignment details with times shown in your time zone, the full address with Open in Maps, room, dress code, and notes from the office • Points of contact you can call or email in one tap • Browse posted work, filter by date range and your availability, and place bids from your phone • Complete verification forms your way: fill and sign on screen, take a photo, or upload a file • Build invoices and timesheets as you work, submit them when ready, and view or share the PDF in the app • Request leave and track your balances (staff providers) • Send feedback about an assignment straight to the office FOR REQUESTERS • Create a service request in minutes and track its status from draft to filled • Edit or cancel requests as plans change • Manage your locations, points of contact, and file attachments WORKS THE WAY YOU DO • Switch between multiple accounts or organizations without signing out • Secure token sign-in — your password is never stored on the device • Light and dark themes, and full support for Dynamic Type text sizes Usked is multi-tenant: every organization runs its own Usked site. Enter your organization's address once and the app remembers it. Questions or issues? Visit the help center at https://uskedcrm.zohodesk.com/portal/en/kb or contact your organization's Usked administrators.