MyKaarma vs Virtual Assist
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyKaarma
This app streamlines customer interactions for automotive dealerships. It facilitates communication with service customers via email, text, and voice calls, integrating with common Dealer Management Systems.
- Streamline customer interactions
- Service appointment management
- Vehicle servicing tracking
- Email, text, and voice call communication
- Dealer Management System integration
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The myKaarma application is a mobile application for Automotive Dealerships. It provides functionality and features to streamline the interaction with Service Customers who have appointments or vehicles being serviced at the Dealership. It interfaces with most common Dealer Management Systems and allows the dealer to Communicate with the customer via email, text messages and voice calls.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
Screenshots
Verdict
The clearest difference is update cadence: MyKaarma at every 6 days against Virtual Assist's every 2 months. MyKaarma also leads on iOS requirement (13.0 vs 15.0). Virtual Assist's advantage is rating (2.1 vs 1.8). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Virtual Assist holds the better App Store score, 2.1 against 1.8. Both are backed by a comparable volume of ratings — 768 and 284 respectively. Written reviews point the same way: 9% of MyKaarma's written reviews are positive against 15% of Virtual Assist's.
MyKaarma ships an update every 6 days, Virtual Assist every 2 months. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.
| Parameter | MyKaarma | Virtual Assist |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (768 ratings) | 2.1 (284 ratings) — better |
| Positive reviews | 9.1% of reviews | 15.4% of reviews — better |
| Number of ratings | 768 — better | 284 |
| Update frequency | Every 6 days — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 119 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | MyKaarma.com | Allstate Insurance Company |
Customer experience
MyKaarma
Virtual Assist
User reviews
MyKaarma
From 768 App Store ratingsWhat we love
- 🚀 Great tool for daily use
- 👍 Useful for customer communication
- 🚀 Mobility and efficiency
Room to improve
- 🐛 Constant crashes and glitches
- 🔋 Drains battery life
- 👎 Complicated and not user-friendly
- 🕰️ Slow performance and loading times
- 🔒 Frequent log-outs and need to re-login
Virtual Assist
From 284 App Store ratingsWhat we love
- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment
Room to improve
- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes
Bugs and requests
MyKaarma
Reported bugs
4 issues- Videos not uploading properly
- Redo button too close to resume button
- Notifications for other users' cars
- Inconsistent behavior after updates
Requested features
5 requests- Landscape mode for videos
- Ability to preview videos before sending
- Option to save login credentials
- Improved video quality and stability
- Better integration with other systems
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
Show 6 moreShow fewer
- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
Show 4 moreShow fewer
- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
In-app purchases
MyKaarma
No in-app purchases
Virtual Assist
No in-app purchases
